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Hotel Jardines de Uleta Suites

4.0 out of 5.0

Recent guest reviews

Had a lovely stay in this hotel, rooms are very clean, and the hotel in general is spotless. The staff are friendly and make a genuine effort to make your stay more pleasurable. A few drawbacks it’s worth noting, parking is not free, this isn’t clear when booking, so staying here for a week can get expensive driving in and out and paying for parking every day (€12 a day!!!). The room was very nice with a comfortable bed, however there is a charge for the kitchen, which is ok I suppose but with no kettle or even mugs to have a drink in the morning is not good. We only got new towels once through the week, and our sheets weren’t changed through the week at all. Breakfast is nice, had a decent selection. If you don’t hire a car this hotel is too far away to walk to the city so you’ll need to get taxi’s which will cost you approx €10 each way. However with a car it’s a nice location. The bar is lovely and the restaurant food was very nice too. All in all we would stay at this hotel again and the good did outshine the bad so don’t be put off just be aware of these points when booking. 😊

I would normally have given this hotel a strong 5 stars. Beautifully maintained, huge apartments, spotlessly clean and impeccable service. But it's the hidden extras that are not made obvious that are the real let down. We were there for the triathlon this year and I chose this aparthotel because it had a kitchen - Ironman athletes need food at odd times and these don't generally fit in with Spanish dining times. It was only the day before we travelled I read some reviews on here and realised there was an extra charge for using the kitchen €25 per day! If you want to park there that's another €12 per day and you can't take your bike into the hotel so that's another €6 per day. None of this is obvious when you book needless to say, although it may well be buried in the small print. This was already an expensive booking so I decided to see what was available when we arrived. When entering the apartment it had a real wow factor with separate kitchen area, plenty of cupboards, granite work surfaces, fridge, microwave, dishwasher even a washing machine. But - the power is turned off to everything except the fridge and even the water is turned off to the sink, I mean really?? Every cupboard was bare and no toaster or even a kettle. Not a teaspoon, cup or anything. We couldn't even make a hot drink. So the morning after a long drive we opted for breakfast €15 each and it was very disappointing. What's worse is it's a good 35 minute walk into town and other restaurants and don't bother driving as there is nowhere to park. So the Jardines de Uleta are really exploiting a captive audience. On this basis I wouldn't recommend and I wouldn't consider this hotel again.

I came to this hotel, as a leader, with a group of college students. We stayed 6 nights and, overall, loved the Jardines de Uleta Suites. It is spacious which the students appreciated for spreading out and for impromptu meetings; it is very clean; it is walking distance from the center of town, with a bus stop nearby if you prefer not to walk; and it boasts an excellent breakfast that provided a good start to our touring days. The hotel also has kitchen and laundry amenities as an optional choice for each room. It practices sustainability--which we could see easily--and does so without comprising the comfort of hotel guests. The staff were attentive and very helpful with what to see and do, and how to do it in Vitoria-Gasteiz, and with whatever else we needed.

Rooms are spacious and modern, though a bit far from the center of the city. Quick bus ride gets you there in 15 minutes. Staff are helpful. Had a poor group dinner our first night. Tapas in the lounge are good and wait staff friendly.

We were very happy with our stay at Jardines de Uleta. The large buildings were different and modern in the use of colored glass but it was not the building but the layout and comfort of the rooms that we liked so much. We had quite a different experience in terms of customer service than some of the rooms, in fact, we thought all the staff we encountered were helpful. The room's were very clean and the beds comfortable. We also liked the dinner in the hotel restaurant and the breakfast was excellent. We did not rate 5 stars because the colors scheme modern style of the building did not match our style (it felt like being in sunglasses) and three of four of us had trouble with the key cards...but these are minor compared to our overall positive experience of the hotel.

We arrived and despite our 2 month advance reservation where we requested a king or a double bed they gave us a handicapped suite. After a big discussion, suddenly one came out. Again changing all our baggage because you have to do it by yourself. It's supposed to be an apart hotel but you pay separately to use the unit so on the nice big kitchen you don't even find a glass to drink water from the tab.Don't get on top of a wedding or event because they don't provide an iron, only a service that takes more than 24 hours. The restaurant doesn't fit the capacity for all the guests so we were sent out on a rainy day after we had spent some time at the hair dresser. So finally we ended up eating some pinchos at the cafeteria. Nobody smiles just a nice girl at the front desk during the weekend. Finally my husband, who's not a child was struggling with luggage and a super heavy door to get to the elevator, 3 young cleaning staff right there none of them helped him even holding the door!!!

We forgot money and a tablet in the safe when we left the hotel. Called that night and they said they couldnt do anything and that no one reported anything. Came back the next morning and they said the safe had been checked and nothing was inside...that we had to wait until the end of the afternoon??!!...we said we were already out of town and made 200km to be there!! Only did something when we threathned to call the police and asked for the complaint book. "Hilarious" the manager said. No apologies. No idea of client service.

A fabulous modern hotel in a lovely quiet area. We booked a family room for 4 and were given a 2 bedroom apartment. It was amazing, high-end quality fittings, two bathrooms, a shower that all 4 of us could have got in. Immaculate, huge, quiet and comfortable. Only stayed 1 night but could happily have lived there!

Fantastic value suite with sitting room, huge bed, great shower and kitchen. ( extra for use) really lovely. In leafy quiet suburb. Michelin restaurant on site. Extremely clean and comfortable. The building is wacky and contemporary. Staff friendly and helpful.

A large, modern, hotel in a quiet neighborhood. The most salient aspect of this establishment is that every room features a small apartment look and feel.... A small kitchen, a large living room, a's comfortable and with good taste. Wifi connection works with no problems. No minibar but, to compensate, an excellent restaurant. Keep in mind that you are in the Basque country, one of Spain's most "food friendly " regions, and it does not disappoint.

Uleta 1 Vitoria-Gasteiz Alava

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Mendizorrotza, Hotel Jardines de Uleta Suites is a leisurely stroll from sights such as Basilica of San Prudencio de Armentia and Mendizorroza Stadium. This 4-star aparthotel has 102 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's also near Bellas Artes Museum and Palace of Ajuria Enea.


For your convenience, a full breakfast is served for a fee from 7:00 AM to 10:30 AM. Satisfy your hunger without leaving your room with room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


All 102 individually decorated apartments feature kitchens and space to spread out with separate bedrooms and living rooms. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Espresso makers, safes, and phones are other standard amenities.

Property features

Hotel Jardines de Uleta Suites offers a fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is available for EUR 12 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 215 reviews