Sit down dinner and the service of The waitress (Alfredo) at the Mashua restaurant
Nice property, signage on walking paths could be improved to all guests to get around a little easier.
The staff needs to be more professional and not put there hands on people’s kids. I had a situation with my son when a staff member hit him on the head with his hand I spoke to his manager and he pretty much disregarded the whole situation by saying well that’s how the game is played and if I didn’t like it to take my son out the pool.
The staff was unfriendly. The food was not good. Depending on how many nights your stayed depends on how many times you can make reservation at one of the nice restaurants. You had to eat at the buffet if you didn't have reservations. They don't have a combination to the safe in the room, you have to carry a key with you everywhere you go. If you loose it, it's $40 to replace it. When we were at the pool, I was playing with my son and we got whistled at and told to stop. They had several life guards at the pool who watched people like hawk. If you played at all they would whistle and yell at you. We dubbed them the fun police. If anyone was having fun they would stop it. Super unfriendly staff. Nothing was explained. Most of the staff did not speak English. We went here because of the price. Pay the extra money and stay somewhere else. I will go back to the resort again.
I liked that the kids area was well equipped for my child’s entertainment, but it was targeted for kids 8 and under. The teens had nothing to keep them entertained poolside. Our refrigerator was warm the entire time. We asked them have it checked, but nothing came of it. The A La Carte meals were only two per stay and the wait was long even with a reservation. Most of the venues were booked so I couldn’t reserve what I wanted I had to settle for what was left.
It was an amazing resort, super clean, awesome staff, food was delicious and the atmosphere was wonderful. The entertainment was fun and different daily.
They changed the 'ranking' of the resorts at this site and we were 'banished' from the beach and amenities at Akumal that we had used regularly on previous trips. If you're a beach lover, don't stay at Coba, pay the extra few hundred and stay at Akumal.
My stay at the Grand Bahia Principe Coba was amazing! My boyfriend and I traveled for a 5 day stay and had an exceptional time! When we first arrived we were placed in a first floor room which came with a ton of mosquitos. We asked to be move to third floor unit, which they were able to move us the next morning with no hesitation. The room was nice and clean. I became obsessed with the Jetted tub, which was very relaxing. House keeping came to clean the room promptly everyday and kept the mini fridge fully stocked. The property is absolutely beautiful and you see so much wildlife everywhere you walk which is really cool! The pools and bars were great!! Always enough beach chairs and always able to grab a drink at any of the many bars available. The shuttles are a great touch and they ran every 15min. It can get a little confusing but the staff was always so gracious and helpful. The food was delicious!! I absolutely enjoyed the buffet and the Japanese A la Carte restaurant. This property is great and I can’t wait to return!!
The room had mosquitos. The ac didn’t work. The pillows and room phone smelled like urine. They didn’t t let me use their air pump for a floaty even if I paid them for it.
a real disappointment Many of the employees are very rude
The resort is large and spread out. Very hot in the lobby. They did make an accommodation for us traveling as a family to have side by side rooms. Our room was good sized since all suites hotel but the AC didn't work ran all the time. Called maintenance and they made the AC even worse only got only to 78 degrees. They tried to fix again but nothing changed. We didn't want to move since couldn't get another side by side room in a different building. Beach was bad with seaweed all over. This is all over Riviera Maya this year. They try to clean but it's just too much. Food was good especially the restaurants. Good drinks with Jack and Jim available. Pools were clean and plenty of chairs availble.
This property is not kid friendly although it markets itself as one. Taking food back to the room buffet was not allowed who h makes it different to properly keep kids fed.
Riviera Maya Golf Club is a short stroll from Bahia Principe Grand Coba - All Inclusive, and other popular attractions like Akumal Beach are within a few miles (5 km). This 1080-room, 3.5-star property has 2 outdoor pools along with a golf course and a casino.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at Kukulkan, one of 7 onsite restaurants.
The 1080 air-conditioned accommodations feature balconies and afford space to spread out with a separate bedroom and living rooms. LCD TVs come with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are also standard.
Bahia Principe Grand Coba - All Inclusive features a golf course, 2 outdoor pools, and a casino. For transportation, you can make use of an airport shuttle for a fee, as well as a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
Sit down dinner and the service of The waitress (Alfredo) at the Mashua restaurant
Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards, Noé Pat
Nice property, signage on walking paths could be improved to all guests to get around a little easier.
Dear guest, We appreciate you taking time to express your comments about your stay with us. Every word is welcomed as it helps to improve the quality of our hotel and motivates to be the best hotel in the Riviera Maya. We all hope to welcome you back soon, to pamper you as you deserve. Kindest Regards from Mexico, Noé Pat Bahia Principe Grand Coba
The staff needs to be more professional and not put there hands on people’s kids. I had a situation with my son when a staff member hit him on the head with his hand I spoke to his manager and he pretty much disregarded the whole situation by saying well that’s how the game is played and if I didn’t like it to take my son out the pool.
The staff was unfriendly. The food was not good. Depending on how many nights your stayed depends on how many times you can make reservation at one of the nice restaurants. You had to eat at the buffet if you didn't have reservations. They don't have a combination to the safe in the room, you have to carry a key with you everywhere you go. If you loose it, it's $40 to replace it. When we were at the pool, I was playing with my son and we got whistled at and told to stop. They had several life guards at the pool who watched people like hawk. If you played at all they would whistle and yell at you. We dubbed them the fun police. If anyone was having fun they would stop it. Super unfriendly staff. Nothing was explained. Most of the staff did not speak English. We went here because of the price. Pay the extra money and stay somewhere else. I will go back to the resort again.
I liked that the kids area was well equipped for my child’s entertainment, but it was targeted for kids 8 and under. The teens had nothing to keep them entertained poolside. Our refrigerator was warm the entire time. We asked them have it checked, but nothing came of it. The A La Carte meals were only two per stay and the wait was long even with a reservation. Most of the venues were booked so I couldn’t reserve what I wanted I had to settle for what was left.
Dear Guest: Thank you for choosing our facility as your holiday destination. We are looking forward to your next visit to spend here another memorable holiday. Best regards, Sheila Delgado Bahia Principe Grand Coba