6/10 Okay
Stephen
Traveled with family
Jan 6, 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 9 days and we had two rooms party of 4. We are I our 50’s and 60’s if this helps.
Pros:Hacienda provides a nice quiet ambience. The rooms are clean and comfortable. Certain staff are very kind and provide great customer service.
Cons:
1- For a suite they do not provide any utensils so difficult to cook.
2- really push to eat at hotel but there menu is limited and there times fluctuate.
3- must pay to use the hot tub.
**4- have disclosed our age range and this one blows my mind away considering our May travels throughout Mexico. I can appreciate quiet time however 10pm the lights go out and you are told to go to your room. To sit have a glass of wine and play cards in the evening is impossible there is one staff in particular he literally watches you and pushes you and tells you to go to your rooms and shuts off the lights. Every night people were put off by this rule and all they tell you is when you check in you sign the agreement. Which for the record is a full page in tiny printing. Ironically there was festival happening for the week that had on going fireworks, flares, music blasted in the streets, parades at all hours. The kicker is this… if you want to go enjoy the festivities you must be back at the hotel by 9pm. You ring the doorbell and hopefully it’s answered. We asked the front desk about options and were advised after 10pm May not answer.
3-
However, be warned you must be in your room at 10pm and strictly enforced as they will turn the lights out.
Stephen
Stayed 7 nights in Nov 2025
