Pacific Resort Aitutaki5.0 out of 5.0
Recent guest reviews
Firstly I would say only come to Aitutaki if you want to escape life for a while, do not expect shopping malls or fancy restaurants or bustling nightlife etc etc, this is a place of peace and raw natural beauty where the rest of the world feels a million miles away and life is simple & easy. Well what can I say of the Pacific Resort......it is so beautiful and is a very relaxed & authentic island resort where the days float by in a beautiful tranquil setting. The gardens are lush and beautiful, the bungalows are true island style which is so nice to see (travelling to so many island destinations now & all new modern trendy buildings/villas are so boring) and the setting right on the beach is just beautiful, hammocks, sun beds, space between rooms, it has been designed beautifully for privacy and peace. We kind of fell in love with the people that work at the PRA & that is definitely what makes it special, Moira, Courtnee, Baldwin, Quincy, JAMES (! so lovely), David the GM & all the others the list goes on. Swim, bike ride, relax & see the lagoon of course it is the best in the world & we have seen Bora Bora, Hawaii, Fiji, Maldives, Mauritius, Caribbean, Great Barrier Reef etc etc, the water is magic, it is beyond gorgeous and unspoilt. The island has not been at all over developed & we really hope it can stay this way & never become a mass factory farmed tourist island (Please no! keep it special). If you visit, please respect the nature and way of life here. Thank you to everyone at the resort for our lovely vacation & we truly wish to return next year.
What a great resort! We were in room 101 which was on right on the end so nice and private. The snorkeling outside our room was also really good. Food was all really good! Quincey and Robin in the restaurant had awesome customer service. We watched whales from the restaurant almost every time we were dining! The massages are to die for!! Ask for Erena! Great poolside service, water was bought straight out and topped up regularly - perfect since it's so hot! Pania at reception was so friendly and helpful. Reception sorted a whale watching trip out for me even though I wanted to go by myself and most providers need minimum of two people. I was so grateful for this as I had an amazing up close experience with the whales on the trip. Also with mentioning the resort transfer can is new and clean and we were given lovely cold face towels. The only thing I could fault was that there were some discounts/credits that were included in our package but were not deducted from our bill. This was fixed immediately when I raised the issue though with no hassle at all.
Yes, it's expensive. But you absolutely get what you pay for. It is luxurious without being overdone and the staff are attentive and helpful without losing their "island charm". To the few people that rated this place poorly, you must have gone to a different place because, from the welcome at the airport to our departure (where the receptionist gave us all a big motherly hug to send us off), it was a wonderful experience. Room was great, food was great (if a little limited in choice for a non-seafood-eater like my wife), the bar service was friendly, pool area was great. Marvelous!
My husband and I stayed at the Pacific Resort Aitutaki for five days in early September 2017 as part of a 12 day trip to the Cook Islands, arranged through Costco Travel. Our stay at this 5 star resort was the highlight of our visit. The resort IS every bit as good as the previous reviewers indicate. The setting itself is spectacular, perched on the top of a basalt cliff and running along a beautiful strip of sand on Aitutaki's western shore. The architecture wisely capitalizes on the spectacular scenery, and the pool, landscaping and furnishings are well designed and compliment the tropical setting. We occupied a beachfront bungalow (#105) and were thoroughly happy with it. It has a rear terrace directly overlooking the ocean. The room was thoughtfully designed and comfortably furnished. The king bed was reasonably firm and had top quality bed linens. There was a small under counter refrigerator and a well stocked honor bar. A safe was located in the closet. Although water from the taps is technically potable, we were informed it is high in calcium and doesn't taste particularly good. For this reason, the resort recommends not drinking the tap water, and housekeeping provides and replenishes several bottles of (free) filtered water each day. The marble bathroom was spacious and modern, with a double vanity. Bvlgari toiletries were provided along with an extremely effective herbal mosquito repellant, which was needed most of the time we were outdoors. All of the staff at reception (especially Tu), in the restaurant, and housekeeping were delightful and helpful. Adam, assistant manager, or David, manager, checked with us at least once daily to see how we were doing and ask if there was anything we needed. Food was top notch. We enjoyed it so much we only had two meals away from the hotel during our stay. Breakfast (included in room rate) is ordered from a menu and cooked to order. Whale sightings were practically an every day occurrence at breakfast. Lunch and dinner can be taken either at the main restaurant (Rapae Bay) or poolside. The pool area is lovely and James, the server/bartender, could not be more helpful or accommodating. Only the main restaurant is open to non-residents. All of the food was good to excellent, and the massive buffet at Island Night was incredible in its variety and of uniformly high quality - a rarity for a buffet. If there was any drawback to this hotel, it has to be the beach. It LOOKS beautiful. We're avid snorkelers and had planned to snorkel every day from the shore. What we discovered was: #1 - The lagoon is quite shallow at the hotel and can only be snorkeled at high tide. Unfortunately for us, high tide was at inconvenient times during our stay (very early in the morning and in early evening). #2 - There was an abundance of algae in the water. We're not just talking a little green stuff on the sea bed; we're talking large balls of the stuff floating on the surface, as well as on the sea bed. The amount varied from day to day, with some still days being particularly bad, but the algae never went totally away. We tried snorkeling one time close to high tide, but quickly were turned off by the balls of algae that we kept swimming into, and the plethora of sea cucumbers on the sea bed close to shore. Interestingly, we snorkeled about 1 mile north of the resort near the old airport runway and the marine research station. There was no algae in the water there, and a lot fewer sea cucumbers. Similarly, we saw no algae in the water at other places we visited on Aitutaki and elsewhere in the larger lagoon when we took a private charter. We spoke with David, resort manager, and expressed our concern about the algae situation. He claimed that algae is not always present and there seems to be no rhyme or reason to when/why it occurs. Based on what I have read about the causes of algae in Muri Lagoon on Rarotonga (groundwater nutrient runoff being the principal culprit), I find his response to be less than totally candid and perhaps uninformed. If Pacific Resorts cares about the environment as they profess to, this is a problem they need to immediately address. We kayaked inside of the fringing reef and observed a wide variety and number of small fish, especially closer to the fringing reef. The coral inside the reef appeared to be in pretty good health, and in much better condition than what we observed at the resort where we stayed in Rarotonga. Reef shoes are available for free use by guests during their stay. We appreciated this and wore the shoes whenever walking on the rocky beach, which we understand can occasionally harbor stone fish. Wi-fi access is expensive, but unlike at the resort we stayed at on Rarotonga, access can be shared by up to three devices. Overall, a really nice resort with wonderful staff and great food - just be aware of the beach situation so you won't be surprised or disappointed.
Wow! This is absolute paradise on earth! Aitutaki is better than amazing and the Pacific Resort is the place to be! It was recommended to us by my sister who came here a few years ago and she is just as fussy as I am when it comes to good accommodation, food and service. So glad we decided to go! We spent 5 nights here in a premium bungalow.The Resort is set out really well. All bungalows are beachfront with amazing views!!! I actually thought the premium ones had a much nicer beach in front than the deluxe ones around the other side of the point which had more black volcanic rocks scattered on it. Still beautiful but I preferred our side much more. The beach was stunning (everyone has their own hammock under a tree and two beautiful sun lounges on the sand) We spent many hours every evening relaxing on our beach and enjoying the incredible sunsets over the reef. Apparently the Resort was full yet we often had the beach to ourselves! We felt like we were the only ones there!!! The snorkelling just metres from our room was amazing, even though the tide was lowest in the middle of the day. Our bungalow was huge, as was our deck, with every luxury imaginable included! Masks and snorkels were in our room ready to go. Turndown service was wonderful with water bottles left by our bedside and evening treats left in the fridge. Staff were beautiful and very helpful. Kayaks and bikes were available free of charge, just help yourself. We even hired a scooter from the Resort for a couple of days! Very affordable at $25 a day and the only way to truly see every corner of this magical island! We did two boat trips, a private half day charter on a powerboat with Kimi from Bishop Cruises and a private full day sail with Ted at Sailing Aitutaki. Both experiences took us to different places on the lagoon and we avoided the other boats and felt like we were the only ones there! Amazing! Back to the Resort. Facilities and grounds are just stunning. Pool is beautiful, and the pool service was exceptional! Ice cold water brought as soon as we settled on the pool lounges. Cocktails were spot on! Both restaurants were sensational, one higher up, fancier and more expensive, the other by the pool and more casual. Views from both were incredible - we spotted whales daily from our breakfast/dinner table and also from our deck. Atmosphere and service at both were excellent. Breakfasts were included and were a la carte but they were also more than happy to create any combination requested! So much better than a breakfast buffet! And smoothies were included too and as I don't drink tea or coffee I started every morning off with a delicious banana smoothie. Dinners included complimentary bread and dip as well as amazingly tasty palate cleansing sorbets in between courses. Food was presented beautifully and was truly delicious! The gardens were also so beautiful! True paradise!! We will be back!! (We booked through luxury escapes and got an amazing deal which included lots of extras like bottle of wine, internet and restaurant credit.)
A superb resort with lovely people, excellent food by international standards (seafood so fresh) and a relaxing and warm vibe. Private if you want that but a good amount of people if you want some company. Ideally located, rent a PR scooter and go around the island, climb the mountain and kayak out to the reef edge and watch the whales go past. Go snorkelling with Paul from Matriki, just perfect. Thank you all, we are very lucky and we're very spoilt! 🤙
My wife and I spent a week at the resort. David and his team did a fabulous job of looking after us. Excellent suggestions for walks to do. Cafes to visit, etc. they organised my fishing trips. Bringing back some mahi mahi to be prepared as sashimi and cooked later by the chef. The rooms are well appointed and very peaceful. I expect we shall return
So this is one of those places that you can't believe is as amazing as it looks in the brochure - but it is. This was our first visit to the Cook Islands and we wanted to stay somewhere special. Pacific Resort did not let us down. From the time we made the booking right up to the day we left our experience was excellent. Staff are friendly and helpful and indeed go out of their way to ensure you feel welcome and well looked after. You are greeted by a staff member at the airport and everything is simple in terms of transfer to the hotel. The moment you arrive you are greeted by the manager who knows your names and gives you a welcome drink of fresh coconut water - yummy - always tastes better when it's fresh! The standard of the rooms is excellent - romantic, well serviced, clean and perfectly positioned with good quality accessories in the bathroom, mini bar etc. The resort has all the facilities you need such as a pool, spa, gym, access to kayaks, bicycles etc etc. The quality of the food in the restaurant is excellent. The chefs are highly skilled, the menu is interesting with plenty of local and seafood options. For those with dietary issues everything is clearly marked. I am gluten free and had no trouble at all. Everything is about quality rather than quantity however there is more than ample food in all the dishes to fill even the hungriest tummy. There is plenty to see and do around the island. I highly recommend taking a day trip on a boat - you will see island beauty like you have never seen before - quite breathtaking. Also for the fittest go up to the highest point on the island - the views are incredible - however this really is a hike and only for the fit and healthy. A visit to the local church service is also worth it - the culture, history, singing and beauty of the ceremony is uplifting and allows you to really see/meet the locals. The island is relatively untouched by modern/western influence. The locals speak in their native Maori tongue, catch fish in the reef to feed their families and climb palm trees to pick the ever present coconuts. If you are looking for a genuine island experience, low key, a place to unwind, with an original culture and environment that is still untouched then this is the place for you. It's not cheap to get to from Australia and the hotel is 5 star so the prices match but it was worth every dollar to have the experience of staying there and I have no hesitation in highly recommending it.
I really enjoyed my second stay here. The weather had been windy prior to our arrival and this had an adverse effect on snorkelling conditions, in that the vis was very poor, but the hotel, staff, food and the perfect idyllic island of Aitutaki won me over anyway. Came to relax and unwind, that was a success. I shall definitely return again for more R&R again. A special thanks to David who has improved the hotel since our previous visit. Another high five to Quincy No1 restaurant staff member
Our family of four visited the Cook Islands (Raro and Aitutaki) this summer. While it was a dream vacation, I must say the highlight of the trip was our stay at Pacific Resort Aitutaki. The hotel is absolutely stunning and feels very private; the staff are top-notch and friendly; the rooms well-appointed and spacious. We were able to snag a two-bedroom beachfront villa and reveled in the amount of room we had, including absolute beachfront, balconies, hammock....the works! The food is superb as well, and we thoroughly enjoyed the complimentary breakfast each morning. "Island night" was a spectacular highlight we enjoyed during our stay, with local music, dance, and buffet served under the moon and stars! While definitely a "splurge", this was well worth the money for the memories we made at this lovely place. If we make it back to Aitutaki -- and I hope we will someday -- Pacific Resort is where we'll stay!
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 1154 reviews