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Pacific Resort Aitutaki

5.0 out of 5.0

Recent guest reviews

Aitutaki Management need to revisit their customer service skills!!! While staying on Aitutaki we decided to attend an island show at Pacific Resort Aitutaki as it was just along the road from our awesome accommodation. When we arrived at reception, we were made to Pfeel extremely unwelcome!!! We didn't require a seat & were happy to purchase drinks & stand back away from the musicians. No booking!!! No entry!!! Not good enough!!! So pleased we have opted for Te Vara Nui Island Night!!!

Wow! The Pacific Resort had been recommended to us by friends but we did have high expectations as we loved our previous stays at Isles de Pines in Noumea and were reluctant to go anywhere else in case it disappointed. But far from it!!! It’s location magical and just what we needed - very relaxing, private & quiet ( not many children ) we had beautiful weather, the water temperature was to die for & we loved the food!!! Food and the wine selection is extremely important to us on holidays & The Pacific Resort had a great range on the menu. Island food is never cheap but we certainly didn’t think this menu was over priced. We also noted how accommodating the kitchen was to other guests who had food requests such as gluten free, vegan, and dairy free options. We really loved the breakfast menu option rather than buffet. That was so brilliant as nothing ever runs out, is freshly cooked & fantastic breakfast options. Can recommend the fresh fruit bowl & corn fritters with a fresh salsa. We are partial to a glass or 2 of wine on our holidays & found the wine list to have a good range, not ridiculously priced & wine was all served at perfect temperature ( usual for many island resorts ) Our only suggestion was some lighter food options for lunches would have been great plus perhaps a few more Pinot noir wines on the menu. All the rooms are very private, each with their own loungers on the beach & a balcony from each room - perfect to drink bubbles on the balcony to watch the sunset. Nice snorkeling straight off the beach from your room. We had a 1/2 day out deep sea fishing with Black Pearl charters which was fantastic and all organized by the resort. Another ‘must’ is to have a massage in their spa! Best ever!!! There is not a lot to do on the island so it wouldn’t be a destination to go if you are after an action-packed holiday. But that’s why we loved it! It’s a place you are forced to relax & slow down, re- connect with your partner & soak up the sun & sea. We also can’t praise the attentive & cheerful staff enough either. Thank you Norman, James, Robyn & Quincy especially, for making us feel like extra special guests ( although you do this for everyone 😊). We highly recommend this resort to others for a relaxing, chilled holiday in a beautiful setting.

The resort was nice and staff were lovely and helpful. The only negative, which at times was quite frustrating, was they had a separate menu for me and I was expected to pre-order from it 24 hours in advance! It is difficult to know what you’re going to feel like eating and the time of day you are going to want to eat the day prior, especially when you're on holidays.

Staying at Aitutaki Beach Villas, we dined at the nearby Pacificera Resort. We had a wonderful meal at the beach restaurant! Ika mata at its best. Nice setting close to the sea and a wonderful sunset!

Where do I start. Pretty much everything was amazing: The staff were great, friendly, welcoming and wanting to ensure we had an amazing experience. Thanks Robyn for looking after us so well. The food was awesome, the island night a real highlight as we savoured traditional fare and watched the talented local dancers. The resort itself is stunning, Blair and his team are proud of the amazing gardens and it shows. This place must come close to paradise. Vivian takes an amazing (and very patient) yoga class by the pool facing the lagoon in the morning. What a great way to start the day! If you like sunsets and sundowners, the bar and beach front give great viewing. Although the resort was full it never felt like it. Plenty of room to relax and enjoy the warmth, scenery and facilities. Norman, your hotel is fantastic and we had a great 4 days. I can’t wait to return!

Highly recommended! This is by far the best resort on Aitutaki. We were well taken care of from the moment we arrived to the day we left. Staff are cheerful and attentive, our villa (and every other one) was just a few steps from the gorgeous beach and lagoon, our lanai was the perfect place to start the morning with a cup of coffee or relax out of the sun during the day, the dining facilities are top notch with unbeatable atmosphere, the pool area is great, and we enjoyed a couple awesome sunsets. The tours we took were coordinated by the front desk and billed through the resort, which made it possible for us to get by without any foreign currency or ATM visits. A shout out to some of the staff: James, Arlyn, Robin, and Rowena. Meitaki for a fantastic stay!

I cannot imagine finding a more complete and positive vacation experience than the one my wife and I had at Pacific Resort Aitutaki. The landscaped gardens surrounding the beach-side bungalows are breath-taking. The bungalows, themselves, have every imaginable amenity. And if anything is missing, a simple request will have it delivered to your door. Best of all, you are mere steps from your own beach; complete with a fabulous snorkeling reef. Whenever we wanted to venture out from the Resort, the staff was more than willing to make the arrangements for us, and they seem to know every great service or tour available on Aitutaki. I don't normally gush on TripAdvisor but this resort is worth gushing about.

My wife and I recently visited with our young daughter. This was one of the best resort experiences for us so far! The resort is beautiful and immaculately maintained, the staff very polite and friendly, and we noted that there was a great attention to detail (ensuring seamless follow-up with tour providers, mentioning arriving and departing customers in the daily newsletter, ...). The general manager Norman is very hands on and it shows in the excellent level of customer service. A very relaxing experience in a dream location. I also recommend to try to attend "The Island Night" on Wednesday nights. Great show and amazing buffet food.

Like others who have reviewed this resort, we were warmly greeted and taken to the resort to be checked in. Coconut water to quench our thirst while waiting for the staff to fetch room keys. So far so good. We followed the staff member to our room and unpacked. Nice room, beautiful water front view, nice amenities. Then the kid next door arrives. Could be heard from a mile away. So we change rooms, no issue there. All good. Its lunchtime so we decide to have a mediterranean platter to share. DONT ever order these platters. So expensive, not much on them and everything had come out of a packet or a jar. Grumpily we ate and retreated to our room. Dinner that night was room service. The two dishes we ordered were underwhelming. Again,the pizza base was store bought and the topping was heavily salted. Starting to see a theme? Breakfast has been covered by other reviewers and its a hit and miss affair. Our next mistake was ordering a cheese platter. Same as the previous platter but by now we were not taking this lying down. A phone call to the room service team was made. Suffice to say the offending plate was removed and a good plate was delivered. No complaints. Next morning we are engaged by the executive chef who apologised for our experience, and we are not charged for the 2 platters which was decent. He assures us that it was not up to the the standard of the resort. The trouble as I see it is that reviews of the resort have a lot of complaints over the food. Also do you see that the management dont often respond when a review is made on this site? Telling I thought. Aitutaki has limited eating options and unless you have transport you can end up stuck with eating solely at the resort so you want to make sure that what you are eating isnt an offence to your stomach and wallet. Bearing in mind the cost per night of this place,they MUST do better. All accolades from awards are meaningless if guests arent happy. On a final note, if you want absolute serenity, then banning children under 12 would be a good start.

Amazing small luxury hotel . The staff are amazing and the setting is unforgettable. They met our every need , even catered to our daughter who is vegan with her own special menu , this made her holiday. The rooms all have beachfront access and views across the lagoon. Every night a sweet treat was left in the fridge for after dinner. Rapae Bay and Black Rock Cafe provided great food and service despite the limited access to supplies. Very personal service as only 27 rooms .

Amuri Aitutaki

Hotel highlights

  • Free full breakfast
  • Free valet parking
  • Onsite dining
  • Spa

Located in Arutanga Tapere, Pacific Resort Aitutaki is within 2 miles (3 km) of sights such as Arutanga Harbour and Maungapu. This 27-room, 5-star resort has a private beach, a full-service spa, and 2 restaurants. It's on the waterfront and also close to Aitutaki Golf Club and Ootu Beach.


Dining

Free full breakfast is served each morning from 7:30 AM to 11 AM. Enjoy the ocean views at Rapae Bay Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café.


Rooms

The 27 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 32-inch plasma TVs come with digital channels and DVD players, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, refrigerators, and minibars.


Property features

Guests of Pacific Resort Aitutaki have access to a private beach, a full-service spa, and an outdoor pool. You can take advantage of free valet parking, along with a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, WiFi in public areas, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

96.0% of guests recommend this hotel

Total of 1234 reviews