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At some point during its long history, the Gran Hotel must have been quite glamorous. Sadly, those glory days are long past. The rooms may be huge, but they smell of damp and decay, the paint is peeling from the walls and mice use the carpet as a bathroom (or at least they did in my room). There must be better hotels in Aguascalientes, and I recommend you seek them out.
Many years back, what now is Gran Hotel Alameda, used to be the great Hotel Francia. I had to stay at the Gran Hotel Alameda this past Friday, June 15th, 2018, and I absolutely detested it! I usually stay at the great Quinta Real Aguascalientes Hotel while in town. I usually go to Aguascalientes twice a year, for a few weekends, to teach at a local university there. When I checked in, I never thought I would be in for such a nightmare. First, the Internet service was not available all afternoon, because, the Receptionist claimed, Internet service was "all taken up" for an event in the hotel´s conference room. So, I had to work out of my cell phone hotspot while at the hotel. Next, when I came back from teaching a postgraduate Finance course to my students, at around 930 pm, I noticed a blasting music noise on the gardesn of the hotel, right by my room window! They had a wedding event outdoors, and I had to wait until 10.30, which was the "quiet" time at the hotel. Next morning, buffet service was supposed to start at 7am. By 720 am, my wife (staying with me) and I went down to have breakfast before I went to campus to start my class. Big was my surprise when the buffet tables were not ready, yet! I asked for decaf (angina situation on my part), and the waiter, in a very cavalier mode, told me "their coffee was semi-decaf"!!! When I insisted, the waiter, in a tone which revealed his hatred for his employers, told me that he was so instructed to tell his patrons! Needless to tell, I left the dining room with no decaf in my system. Further, my only solid food that morning before class was some fruit from the buffet. At 720 am when I arrived I asked for 3 hard boiled eggs, so I could eat the solid whites, to no avail. Never did the hard boiled eggs came to the table! By 7.55 am, when my wife left the dining room, the Maitre was so busy watching a world cup soccer game on the mega screen, that he did not even care to say Thank You and good bye to us. To top things off, I left in a hurry at 820 am for campus. It took me about 10 minutes waiting outside to fetch my car. Gerardo, the bell boy who drove it to the motor lobby, a gofer for the hotel even on Internet matters (to no avail, nonetheless) the previous day, was sort of the only rescue-able person in the hotel staff. Before I left, I told Andrea, a conceited blonde at the reception who did not seem to respect my dark skinned Mexican wife too much, that I needed to leave for work, but asked her whether it was ok for my wife to pick up the paperwork on my behalf before 1 pm, check out time, so my wife could meet me at the campus gate so we could drive back home. By 12.15, while teaching, my wife called me, in exasperation, asking me to send a pic of my Amex card to her, so she could finalize the check out with Andrea! Needless to say, by 1.20 pm, when my wife arrived (late!) to pick me up at the university, I was already fuming at how easily these people at the "Gran Hotel Alameda" seem to take pleasure in making guests´ stays a true nightmare, without the slightest sense of customer service, or even a hint of remorse for their professional negligence. On the side, to top things off, I must relate to you that the previous evening, Omar, a PhD in Math from Melbourne University, his wife, and my wife and I, went out to dinner after classes ended. At the restaurant in town, To give some perspective, I am an MBA from Yale University teaching in English at this premiere univerrsity in Aguascalientes, and a company owner, myself. Omar told me during dinner, that he had eaten lunch at Las Uvas, the Gran Hotel Alameda dining room, in the early afternoon of Friday June 15, 2018, (must have been while I was struggling, in futlity, to get Internet service from the hotel, as I told you before) and the result was that he was getting terrible cramps in his abdomen, which Omar attributed to his lunch earlier in the day. I do not plan to stay, or eat, at the Gran Hotel Alameda, ever again in my life. My university administrator, who arranges for my stays in Aguascalientes when I have to teach a course there during the weekends, already knows about this horrible series of mishaps at the infamous Gran Hotel Alameda. Truly, do not ever lay foot on the grounds of that place. Thank you, Ricardo Zamora Mesinas Universidad Panamericana Mexico City
We were greeted at reception by the very capable Andrea who helped us feel at home and was full of knowledge and helpful advice. She helped us make arrangements for our continuing travels too. She is quite an asset to the hotel. The included breakfast buffet can't be beat. It is extensive and varied. There is a lady making corn tortillas on the spot and preparing eggs to order. The service is excellent. The rooms are quiet and ok. The security box works easily and all was clean and pretty. There is a hot spring pool facility across the street called Aguas Termales Ojocalientes that has private baths but massage only by appointment. I would stay here again because of Andrea.
Let's clarify it first: not a 5 star hotel. Overpriced for what it is. Very nice building and garden. The room decor makes you feel like Marie Antoinette, very kitsch. But perfectly clean. My room was a good size, cannot comment on the rest. Front desk staff is pretty dull. Decent breakfast, but wouldn't recommend dinner. I appreciate that it is their job, but I found it very annoying that there were at least 4 people watching you when eating... WIFI worked pretty well!! It's miles away from the city centre....
What this hotel boasts in its splendid architeture and history, the front desk staff boasts in dullness. First, We arrived at night, and I had a printed card from the State's website of tourism where you "supposedly' get a discount", I called to make sure to get my discount, and they told me to present it at arrival, then at arrival no one seemed to know what was that card, even when the picture of the hotel appeared there. Second, I called to ask if the hot springs of Ojocaliente, right across the hotel, were still functioning, but the lady at the desk did not have the slightest idea of any touristy information. Third, the phone message that a friend left for me was not relayed until a day later by the front desk attendant. Now, the bell staff, the maid, the servers and busser at the beautiful restaurant were very attentive, very nice, kind people happy to work. It only seems that the management, and front desk staff are all snobs and incompetent. It is true that the gym has only one machine, and that on the weekends there are loud parties. In our stay on a friday, there was a really loud wedding going on. The restaurant is exceedenly beautiful, and there is a breakfast buffet on sundays that is absolutely fabulous!!!
We stayed for 5 nights (Sunday through Friday). This quaint, historical hotel is very pretty and clean. The food was not so great—everything tasted very much the same, and was greasy. Sunday through Thursday it was very quite; I think there were only a hand-full of guests. Friday night was a disaster! The Hotel turned into party central, and a loud band “boomed” until 3:30am! At 2:00am we was offered a room further away from the music. We left for the airport at 5am, and had difficulty getting a detail of our bill, which had errors. I requested credit for the final night, but was refused. Be SURE to request a non-smoking room (if they have any), because we did not, and that was a problem also. This place could be a lot of fun for a wedding, family reunion, or party. The staff was usually nice and helpful. Other than that, I’m sure there are much better places to stay in this lovely little city full of gracious people.
they are currently working on the exterior of the hotel to make it look more posh, but other than that the service was awesome and I am sure when the work is done to the outside it will look more spectacular
De Andrea Alameda Hotel Alameda Esqu. Tecnologica Col. Hereos 20170 Aguascalientes, Ags. - Mexico I'm suprised that the Aguascalientes section of the website does not include this fabulous 5 Star hotel. It was the original hotel before all the chains arrived in Aguascalientes. The rate/ night was 900pesos which was very reasonable. The rooms were large and very unique compared with the cookie-cutter rooms found in chain hotels. The staff was helpful, except for giving directions to the hotel. I've included directions from the airport below. The dining room was beautiful and very unique. The gym was practically non-existent. It has the feel of an outside courtyard, complete with a fountain in the middle. There were however some slight signs of wear here and there. The shower head in my bathroom sprayed too wide, which resulted in water all over the floor. I did notice that the second night they had replaced it with another head. The problem was not completely corrected, but they made an attempt without me saying anything. The pool was slightly dirty. If they did a little work to freshen up the hotel here and there, it would certainly be one of the better hotels that I have visited. The hotel is near the old hot springs for which Aguascalientes is named. You will need to take a taxi in order to reach downtown. Currently, they are doing construction on Alameda street, so the directions that I am giving take you in the back way... Directions from Aguascalientes Airport -Go North on 45 toward Aguascalientes -Take a right on Av. Convencion (This is two lights after Bodega Aurera which will be on your left) -Go through 7 or 8 lights (You'll go over a large bridge) and cross Av. Lopez Mateos. (There is a PEMEX station on the corner) -Take a R on an unnamed road that has a large Coke sign on the corner building (The street goes diagonally away from Convencion -Take the second L and then the first R -You'll have the hotel on your R -Continue around the hotel to the entrance.
El Gran Hotel Alameda es muy hermoso, parece que estás en una película de época , la habitación muy amplia y cómoda .. los colchones ligeramente duros, la atención siempre fue muy amable desde la recepción , el servicio a habitación , el restaurante. El único punto negativo es la alberca que estuvo muy fría, mi hija aún así nado feliz pero la temperatura no invitaba a estar mucho tiempo en ella.
Es un hotel reconocido y famoso porque generalmente hospeda a los Toreros de las fiestas. Ofrecen la cena mexicana ($600), el servicio bueno, la variedad del buffet de la cena un poco limitada y la comida un poco grasosa pero rica, ofrecen descorche gratis y se agradece muchísimo, nos recibieron con banda, seguimos con mariachi y luego lo mejor bailes típicos, el grito y después DJ, lindos detalles mexicanos. Si regresaríamos.
Gran Hotel Alameda places you next to Ojocaliente Hot Springs and Spa and a short stroll from other popular sights like Victoria Stadium. This 3.5-star hotel welcomes guests with 48 rooms and conveniences like an outdoor pool, free in-room WiFi, and free valet parking.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to noon.
All 48 air-conditioned accommodations feature 20 bedrooms. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free bottled water, safes, and desks are also standard.
Guests of Gran Hotel Alameda have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free valet and self parking are available, and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, free newspapers, and a terrace.