Kenzi Europa4.0 out of 5.0
Recent guest reviews
The hotel was lovely all together, outside areas are well looked after, but the bedroom defo need upgrade bedroom we would rate 2* outside 4* The staff are all really friendly, there's plenty to eat & drink all day, the service all in all really good shame about the rooms don't really feel cosy or that umth that you feel in a room
The all inclusive was very good and there was different food + barbeque on a daily basis and I would highly recommend anyone with young children to stay here. Kids are kept busy with the pool and poolside activities by the pool team. Be aware that the deckchairs are limited in number and unless you reserve one early in the morning you are unlikely to find one until late in the day. All in all we were very pleased with the stay. Entertainment from the morning till 10pm to keep parents and kids happy. Agadir beach is just across the road should you wish to venture outside for something different.
We had a fantastic time at the Kenzi Europa hotel, the staff are friendly and the entertainment team were great!! The rooms were clean and comfortable- we were on the 7th floor with a pool view which was lovely and from speaking to other guests much quieter than the beach view, due to the traffic and there being a festival on the beach during our stay which was quite loud- this could not be heard from the pool view side though- so if possible ask for a pool view. The food was nice and the menu is varied each day. The food could be improved slightly, as the meat is often quite fatty. But we could always find something to eat and we are not fussy eaters! The service in the dining room isn't great- but we were staying at peak season- often it was difficult to find a clean table with cutlery and glasses, towards the end of our stay this did improve as the hotel got quieter however. A suggestion for the hotel would be to install some air con in th dining room as it did get quite hot in there especially at lunch time!! The pool area is great and the slides were lots of fun! The pool staff are great and will always help you find sun beds, a parasol, inflatables, towels, whatever you need! The bar staff are great too and always happy to help! The entertainment staff were fantastic, especially Aziz- a lovely guy who always went out of his way to make sure we were happy, he even stayed with us some nights to play cards!! We were at first quite disappointed with the weather due to the sea mist on our first two days- the sun didn't come out at all so we were quite worried. But on the third day the sun came out and we had beautiful sunny weather for the rest of our stay!! Our thomson rep said that June, July and August often has the misty weather and the September and October months are much better - so we got lucky staying at the end of August! So if looking for the sun, be careful which month you choose to go! Agadir is a beautiful place to stay and we enjoyed exploring on the Cala iris fishing trip and on jet skis, we also went on the dune buggy trip around the Souss Massa national park which was great! We paid to go on the full day trip to Marrakesh which we both enjoyed but it was very hot and a very long day so I would not recommend for children. Overall a fantastic holiday and a wonderful time at the kenzi europa, I would recommend the hotel to anyone, we stayed for 2weeks and wished we could have stayed longer!! Thank you for a fab holiday!!
We arrived late (11.20pm) so nothing open not even a welcome drink so pizza hut a 5 min walk open till 1, The breakfast buffet same every day no change, Pool area good but small my 12 year old had hours of fun on the slides only problem was the rings used on the slides you had to buy them ok no problem but it lasted 1 day before breaking and at £8 a ring little bit much, The evening buffet very repeatative and luke warm, My main problem was the bottles and glasses around the pool very dangerous, Staff were very good from the pool boys to the cleaners all nice and friendly. The lifts need a overhaul my 12 year old got stuck in them twice and when your on the 7th floor its not good at all. One bar is not enough the tea and coffee machine should be on all day to save time at the bar and maybe more staff at said bar but one the whole a good basic 3 star hotel, would we go back ........maybe. M
On one hand, the hotel had great views, enjoyable facilities, an excellent service when it came to luggage (Belal was both friendly and incredibly helpful), a wide variety of food to choose from for all meals, very comfy beds (we slept really well) and the waiters, cleaners and porters were all polite and never failed to help. On the other hand, however, the staff reception were tremendously rude when we required help (we had to ask them multiple times to sort out our room problems), sometimes the room keys didn't work, the rooms could be dirty at times (the maids didn't do the best job- they need Dyson vacuums!) and doors and draws had fingerprints from previous guests. What's more, on our first day, we had no toilet roll and only one towel to share between four. Additionally, the sir conditioners were positioned awkwardly and failed to work anyway an the corridors had a thick, musky smell: it was so bad, we requested to change rooms the next day! Even though we were resettled, we weren't given twin rooms that we paid for. We felt as thought the decor of the rooms was somewhat outdated: the bathrooms need full renovation, what with the dirty shower curtains, lack of AC, etc. Personally, I believe that the excursions were overpriced, such as the one-day trip to Marrakesh (£350). Its worth was further diminished by the fact that the entire trip was delayed for an hour, with us tourists being passed on to other tour guides, all of which wanted extra payment, even though the trip was all-inclusive! To top it all off, we returned to the hotel at 1:00am. Conclusively, the luxurious facilities couldn't make up for the appalling reception staff and lack of decent rooms, as well as all of our other complaints. It should be a three-star hotel- not four.
To say the least the Hotel was not a 4 Star Hotel. To begin with the rooms are basic. The rugs that run throughout the building need to be cleaned as they are dirty. The food is repetitive and they don't cater much for children i.e having more finger foods and snacks. Some of the staff are very rude and dismissive and they show preferences to the people of Morocco. The bedding in the rooms were dirty. Definitely should not be rated a 4 Star. Not alcoholic drinks are very limited. Waste of money for whole experience.
Not 4 star more 2.5-3 star Beds huge but very hard Cleaning is good Beach nice, warm seas Being on the strip was nice as you could go out and mix with the locals Lots of places to eat People are genuinely friendly in the hotel Swimming pool freezing when you first get in Weather in Agadir is hit and miss Blue skies 2 days out of 11 This apparently is the norm DINING awful Beef and chicken every day Cheap cuts of meat and cheap food in general Meat Fatty with grisle Big bones in lamb that you had on a Friday Nothing much to eat if you are a vegetarian Salads same every day nothing exciting very basic Grated cabbage carrots cold cooked cauliflower etc They recycled the left over food from the previous day I got sick of the food There was no organisation at meal times They ran out of cutlery plates bowls glasses every meal time Plates were not cleared by staff so your table would get full They would clear an empty table and leave patrons trying to eat in a table that was overflowing with plates Lots of tables covered in left over plates with food on YUK!! Not enough salt and pepper pots, napkins glasses for every table You would have to take from other tables Managers in suits would stand around watching this happen and do nothing to assist their staff or get them to do their job It was like being in Faulty Towers Buy more Plates, cutlery, napkins Have paper napkins available on the tables at every meal Have plastic cups around the pool not glass Train your staff both managers waiters and waitresses to do their jobs basic things are not done here Get more staff
I would like to thank all the staff that worked in Kenzi europa you was all amazing very friendly and welcoming. The beach was only 5 minute walk which was lovely and peaceful. there is a man on the beach who works for kenzi he is very friendly. I got into the sea he offered to watch all my bags for me. The entertainment was my favourite bit of the holiday Kali,hamza,huda was my favourite they always made sure you was okay and always invited you to play games made you feel like you were at home, there was always something to do or watch morning right till night, the staff work long hours and always have a smile on their faces and always manage to put a smile on everyone else's faces. The hotel was very clean and tidy, the cleaners as always making sure your room was clean and also making sure that the hotel was clean. The wifi was very good always had signal everywhere in the hotel, even though you don't come on holiday to go on your phone it's nice to have strong wifi. The food was nice, the waiters are very hard working, friendly and always making sure your food was okay, my nephew does not like trying new foods so he eats chips so when there is no chips, the manager asks the chef to cook some for him and they are always happy to do it. I would be definitely coming back to kenzi europa and I would recommend you to.
Sabbir united kingdom , Just back from agadir, stayed in lovely hotel 2 min walk to beech, very good location, Food was amazing specially after food desert well presented . Staff very friendly always with smile on face. Rooms are very clean looked after Kids entertainment was amazing Lots fun All & all excellent hotel Enjoyed our stayed Definitely going again 😊
Wow what a holiday thanks to Kenzi Europa Hotel. I cannot thank all the staff enough for making our stay amazing from start to finish. I will write a review on each section. Cleanliness of room and hotel :- Spotless all round, cleaners are seen throughout day cleaning windows, stairs ect our room was always clean and tidy and bed made fancy every day. Only wish they would check toilet roll supplies in public toilet throughout the day. Bar:- Really good drink choice with great staff who go out of their way to speak to you and ensure your holiday is well. Even helped get a stain out of my top! Restaurant:- Always greeted with a warm welcome from management staff and waiters. A lot of people complain about the variety of food but it nice trying tradition Moroccan food. Pool:- A massive hats off to the pool staff who work their socks off for 12hours non stop. They go out of their way to ensure you have a sun bed an constantly checking your ok and if you need a parasol due to heat. Special shout out to Ahmed who looked after us greatly. Entertainment:- Where do I start! These guys work their socks off from morning till night. They offer so much activities throughout the day from aqua arobics, darts, belly dancing, keep fit, boules, cooking class and water polo also a great kids club. The evening consists of a show from themselves or outside entertainers like snake charmer, belly dancers, magician and so much more. These people made our holiday and I cannot thank them enough. A huge shout out to the new boy Hamza who put the greatest smile on all guests faces with his caring and crazy personality. But all are amazing. Anouar, Kalid, Kali, Hamza, Yahya I cannot thank you enough for making our holiday so special you will always be in our hearts x
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 1223 reviews