Quinta Real Acapulco

Besides the fact that the food is awful, the service staff is extremely slow. We had an extremely poor experience with one of the valet workers in which he lied to us and oversold us on a taxi ride. Manager immediately sided with employee instead of sympathizing with us. Me and my family visit mexico 2-3 times a year and we will never return here, I will also instruct my friends to do the same.

I have stayed at Quinta Real Acapulco at least 30 times in the past 18 years, it pains me to say that it's not what it used to be. The NOT so positive points: The hotel in general needs a makeover, it is starting to show its age... The food is ok, without being memorable. The service at the restaurant upstairs is very, very slow and inefficient. The price is excessive, only because of the condition the hotel is in. The POSITIVE: The location is spectacular, every room has a beautiful view and the size of the hotel is perfect for those of us who don't like large resorts. Service by the pool is great, well usually. Cesar is quick with a smile and will always set up one of the cabanas with lots of towels, one of my favorite persons at QR. Isaias, great waiter poolside! The service at the front desk is very efficient, Oyuki is fantastic! She helps with any hitches in the service and she always does it with a smile! Housekeeping is always helpful when anything such as extra towels or toiletries are requested. The beach is one of my favorites, you could say it's almost private. You can walk in for yards and yards with the water barely passing waist height. The water is crystal clear and the temperature is perfect! Despite everything, Quinta Real Acapulco continues to pull me back time and time again. Maybe it's nostalgia. That's why I give Quinta Real 4 stars and not 3, the positive for me still outweighs the negative.

A really bad experience, the hotel is OLD, dirty , beds sheets are hard as a cheap motel. I really don't get why this is not a 2 star hotel. They charge you for EVERYTHING even extra towels. Check other options int he area.

Let’s start with the good things: privileged site out of the Acapulco bay, very very nice view...that’s it. The franchise sells itself like creme de la creme hotel, luxurious and high end. The truth is that for the price payed for the room it’s not worth it. You can easily find a better hotel and service for less money. The installations look very old and without any meaningful maintenance. The rooms are “luxurious” in a very weird manner, the bedding feels cheap and old, the mattress literally had springs coming out of it, no wifi/internet services (paid or free) except in the pool and even if you want to charge your thingies you can’t find a correctly placed outlet to do this, I had to move some furniture and unplug a lamp in order to do this. I sent an email with my complaints to the administration and the answer was slim to none. Don’t waste your money here. Lot’s of nicer places to spend your money in Acapulco.

Our timeshare is in Acapulco so each year prior to checking into it for three weeks of sheer heaven we try to stay in a resort that we feel will give us enjoyment from the time we arrive till we checkout several days later. Well this resort does just that! The ambiance and amenities that are part of this place have made us return many times. It is one of the best places in Acapulco whether you are newly married and seeking a quiet unique place where you are treated like royalty or an individual seeking to have a luxurious few days to rest and feel like it is your own home you will be surprised at the way staff meet and greet you and tend to your every need. Food is tasty and will quench your desire for Mexican cuisine.

Wifi - poor Room conservation - poor ( Governor’s suite) Staff - friendly but poorly trained General conservation of the hotel - poor/fair The day we arrived to the hotel there was no water on the property, no showers, no using toilets, nor wash hands for several hours. Location - outstanding Won’t come back or recommend this hotel.

One positive: has direct access to the beach. And it’s at the end of the strip , away from the crowds . And the ocean views from most of the rooms are nice. But that’s where the nice things end. The beach itself is a poor one : it’s very rough , and very dark. But that hardly the hotel’s fault. What is the hotel’s fault is everything else. Even the coffee is sub par (I hesitate to call it coffee. The hot brew they give you that passes for coffee). Management of the pool and restaurants is also sub par. Facilities are unkempt . And staff can’t manage even the basic elements of a resort (who gets the good chairs by the pool) There are better options in Acapulco . Avoid .

The location is privileged, the hotel a gem, the rooms very nice, the service a bit slow - but I just can’t understand the reason they are not able to serve halfway decent food in this place. The breakfast buffet is quite ok, if you order a shrimp cocktail or pescadillas you will also be ok, but anything beyond that is out of discussion. Over cooked fish, rotten tuna carpaccio, and everything else out of the kitchen below average. This place deserves better and the clients, too.

Spectacular setting on a cliff with amazing views of Playa Revolcadero. The hotel is pretty old. Amenities are mediocre. Rooms are generously large and comfortable with micro balconies. The gym is a joke. Only one treadmill and super hot without ventilation! The pool area is nice and private. Privacy is the key word for this place. The beach is quite private. Keep in mind that the ocean can be pretty violent in this part of Acapulco so always keep an eye on your children if you bring them. The elevators are as hot as an oven so we decided to walk up and down the stairs which is great if you are in good shape. Otherwise be prepared to sweat. No AC in restaurant and bar. The views from the lobby are spectacular. Service was wonderful. Everyone was friendly and attentive despite the 100'F temperatures! We were here for a 50th birthday party and it was so much fun! Overall a good experience. Not luxurious but still comfortable.