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Hotel Aristos Acapulco

3.0 star property
Family-friendly hotel with 2 outdoor pools and a 24-hour front desk

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Photo gallery for Hotel Aristos Acapulco

View from property
View from property
Front of property - evening/night
Lobby sitting area
Lobby sitting area

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Pet friendly
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Avenida Pozo del Rey 73, Acapulco, GRO, 39390
  • Playa Caleta
    ‪14 min walk‬
  • Playa Caletilla
    ‪19 min walk‬
  • La Quebrada Cliffs
    ‪3 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪26 min drive‬

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Room options

View all photos for Standard Room, Street View

Standard Room, Street View | Iron/ironing board

Standard Room, Street View

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Sofa Beds OR 1 Queen Bed

View all photos for Standard Room, Sea View

Standard Room, Sea View | Iron/ironing board

Standard Room, Sea View

  • 317 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard

Iron/ironing board

Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Room Standard with Sea View

Iron/ironing board

Room Standard with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

About the neighborhood

Acapulco

Located in Acapulco Tradicional within a short walk of Playa Caleta, Hotel Aristos Acapulco is within a mile (2 km) of other popular sights such as Playa Caletilla. This 120-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a children's pool.

What's nearby

  • Playa Caleta - 14 min walk - 0.8 miles
  • Playa Caletilla - 19 min walk - 1.0 mile
  • Sinfonía del Mar - 3 min drive - 1.4 miles
  • La Quebrada Cliffs - 3 min drive - 1.7 miles
  • Zocalo - 4 min drive - 1.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 47 min drive

Restaurants

  • ‪Playa Caleta - ‬17 min walk
  • ‪Restaurante Maria Bonita y la Roqueta - ‬16 min walk
  • ‪La Cabaña - ‬14 min walk
  • ‪El Navegante - ‬15 min walk
  • ‪Restaurant & Mariscos Caletilla - ‬15 min walk

About this property

Hotel Aristos Acapulco

Family-friendly hotel with 2 outdoor pools and a 24-hour front desk
Guests staying at Hotel Aristos Acapulco enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. Self parking is offered for MXN 50.00 per night. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Other amenities at this family-friendly hotel include a meeting room, a terrace, and a gift shop.
TVs come with satellite channels. Sofa beds and free toiletries are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)

Food and drink

  • A restaurant

Restaurants on site

  • MAR DE CRISTAL

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room sofa bed
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 300 per pet, per day, plus a one-time cleaning fee of MXN 500
  • 1 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 50.00 per night
  • Pet fee: MXN 300 per pet, per day plus MXN 500 one-time cleaning fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3 PM—-6:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Aristos Complex More
Aristos Complex More Acapulco
Aristos Resort Complex & More
Aristos Resort Complex & More Acapulco
Resort Complex
Aristos Resort Complex More Acapulco
Aristos Resort Complex More
Aristos Acapulco
Majestic Del Aristos Acapulco
Hotel Aristos Acapulco Hotel
Hotel Aristos Acapulco Acapulco
Hotel Aristos Acapulco Hotel Acapulco

Frequently asked questions

Is a free cancellation option available at Hotel Aristos Acapulco?

Hotel Aristos Acapulco provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do around Hotel Aristos Acapulco?

This hotel is situated in Acapulco Tradicional within a short 14-minute walk of Playa Caleta and also 19 minutes on foot from Playa Caletilla. You'll also find La Quebrada Cliffs and Papagayo Beach within a short drive.

Is parking available on site at Hotel Aristos Acapulco?

Yes, parking is offered for MXN 50.00 per night.

Does Hotel Aristos Acapulco feature a casino?

No, Hotel Aristos Acapulco doesn't have a casino.

Is there an indoor pool at Hotel Aristos Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Hotel Aristos Acapulco?

Couples staying at this hotel will appreciate amenities like a turndown service as well as 2 outdoor pools and a restaurant.

Does Hotel Aristos Acapulco have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Aristos Acapulco have a restaurant with a breakfast menu?

No, Hotel Aristos Acapulco doesn't have a restaurant that serves breakfast.

Does Hotel Aristos Acapulco allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Aristos Acapulco for a fee of MXN 300 per pet, per day.

Does Hotel Aristos Acapulco have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Aristos Acapulco?

The closest major airport to Hotel Aristos Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 16.5 mi away (47 minutes by car).

Can I book a room with a balcony at Hotel Aristos Acapulco?

No, there aren't any guestrooms with balconies at Hotel Aristos Acapulco.

Does Hotel Aristos Acapulco have a wedding venue on site?

Take advantage of the wedding venue at Hotel Aristos Acapulco if you plan to say "I do" during your trip.

Hotel Aristos Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 51 out of 196 reviews
Rating 8 - Good. 59 out of 196 reviews
Rating 6 - Okay. 41 out of 196 reviews
Rating 4 - Poor. 21 out of 196 reviews
Rating 2 - Terrible. 24 out of 196 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
No wifi in the rooms only in the large lobby! It is a large hotel and the restaurant is not good! The food is for Mexicans only. Large families by the bus load with their screaming kids come on weekends. Taxi needed to go to downtown Acapulco.
Stayed 4 nights in Jan 2020

4/10 Poor

Xavier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

The hotel needs love and care

On the First room we found roaches, the hotel personnel was ashamed and decided to change us to another room “with a bay view” but the A/C didn’t work. We asked for help from the technician and there were “no more rooms available” and no technician. The hotel needs some love and extra care.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Old Acapulco Bay view

Clean and simple. With a nice view of the bay, located at old Acapulco, with no acces to the beach. Near La Marina and Scuba Centers. Clean and simple, breakfast buffet (cheap) don’t expect a lot.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing that property is very old location is very dark at night and very duty Good staff
Stayed 2 nights in Dec 2018

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Needs improvement!

The hotel needs a lot of work. My room had missing lightbulbs, the headshower was broken. I asked for another towel, but I never got it. The AC was noisy. I wouldn't recommend.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

disappoint

The place didn't look nearest close to what it shows on pictures
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

Quiet

Internet only on lobby. Located away from main tourist area with nice view

8/10 Good

Lloyd, Mundo

Desayuno para 4

If they just add breakfast this place wound be 4 stars, all the way

6/10 Okay

nessajam

Liked: Staff & service
Disliked: Room comfort

ok. safe.

Price was great. I felt safe none of the staff looked shady to me. the lock on the door was useless, but nothing was stolen. They do offer free lock boxes. Money saved on hotel was spent on fun.....my 1 and 7 year old loved it they got to practice their Spanish. If you like fancy this is not the hotel for you. it was farfrom entertainment but once we took the bus all was fine just keep in mind they are Mexican buses not American they drive fast keep your kids close.

2/10 Terrible

susana, sso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Terrible and no internet in the rooms

No phones no internet no cribs no microwave no fridge

2/10 Terrible

Phil, Michigan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

I booked this hotel thinking that it looked nice and was priced very cheap. When I arrived in Acapulco, I realized that the location wasn't very good. I tried numerous times to call the hotel and cancel the reservation, knowing that I would be charged a cancellation fee of one night. I was never able to reach the hotel and therefore they considered my reservation a no-show and charged me the full amount (3 nights). I fought with hotels.com afterwards to contact the hotel for me. I was told repeatedly by customer service that they were also not able to reach the hotel, confirming my point. I am unsure if they were able to be reached in the end or not, but I was not refunded any of the cost by the hotel. Please do not support this business!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It only has good views (if you have them)

The hotel is really old. The room is not confortable at all. It really needs a deep refurbishment. It has nice views if you book a room to the bay. It has nothing around and it's on a hill, so if you go by foot get ready to get tired.

4/10 Poor

Ron, Acapulco

Disliked: Staff & service, property conditions & facilities, room comfort

not as advertised

vertical blinds instead of curtains 6am you wake up thinking its noon, no bar/lounge no restaurant as advertised, says internet in rooms but it only in the hotel lobby, only thing good about this hotel is the views, only one restaurant that you can walk to and they only sell tacos, hard to get taxi when needed

4/10 Poor

Aaron, Edmonton

Try to stay somewhere else if possible.

They showed us to our room and it had not been cleaned and the mattresses were bare. I asked them to clean our room and they said it would take an hour, we told them this was unacceptable as we were on the bus all night,were tired and needed a room now, they reluctantly showed us to another room. Although this was was cleaned many things were broken, everything was outdated, and the bedding looked like it came from a birds nest or something. The going rate for this room is $140 USD per night the only reason we tolerated it at all was because we got a good rate from hotels.com. Even with the great price,if we had to stay more than one night I don't think we would have. I agree with some of the other. Moments when they say that their surprised that this site would even advertise this place on here. It's hard to find a room in aculpoco but avoid this one if you can.

2/10 Terrible

manuel, edmonton-alberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hever show up.

I have no comments about it. I was never there. I couldn't travel because of Acapulco's situation. It is really sad that you are asking for a review when you even knew I was never there. It says lots about the way you follow customers showing up. The only thing I can say is that it will be good hearing anything about why customers like me never were there. You people knew that ACAPULCO wasn't ready to attend tourist at this time because of its infrastructure situation after the storms that badly hit the city. You even knew that there were so many healthy issues preventing people to go there, not saying anything about your own people that don't even have water supplies for their dayly use. Anyway, I have no comments about the service at this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

CURTIS, KINGSVILLE, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel should not be advertised on expedia!!!!

I checked-in and realized there was no way I was staying one night at this hotel. First off, it was advertised as a full service hotel with restaurant and bar. Not true!!! Second, the elevator didn't work properly. Third, mold in the shower and room was very small with no place to hang things and settle in. Bottom line this is no vacation hotel. I'm asking for my money back and will go to court to fight this if I have to.

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio una vista increíble
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexander, de México

Liked: Cleanliness, staff & service, property conditions & facilities
exelente hotel e igualmente el servicio todo de maravilla
Stayed 2 nights in Mar 2025

10/10 Excellent

MARIA DE JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Ukizz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Habitaciones muy básicas, el aire acondicionado ya muy viejo así que hace mucho ruido, en la alberca no ofrecen servicio de toallas ni bebidas
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Stayed 2 nights in Feb 2025

6/10 Okay

Mitzi

Traveled with family and small children
Liked: Cleanliness, staff & service
Es un lugar bastante tranquilo, bonito, amplio. Está algo lejos de la playa
Stayed 2 nights in Feb 2025

10/10 Excellent

Ricardo Felipe

Stayed 2 nights in Feb 2025

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