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HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

4.0 star property
Suburban resort with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Exterior detail
Couples treatment rooms, body treatments, facials, massages
Public bath
Garden views, open daily
Buffet

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Laundry

Explore the area

Map
159 Yobito, Shari, Abashiri, Hokkaido, 099-2421
  • Lake Abashiri
    ‪14 min walk‬
  • Tokyo University of Agriculture
    ‪5 min drive‬
  • Abashiri Prison Museum
    ‪8 min drive‬
  • Memanbetsu (MMB)
    ‪12 min drive‬

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Room options

View all photos for Deluxe Japanese Western Style Room (Non Smoking)

Deluxe Japanese Western Style Room (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi

Deluxe Japanese Western Style Room (Non Smoking)

  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for IZUBA Villa, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa with Treehouse, Non Smoking (Self-Serve Grill Dinner & Breakfast Box Included)

  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for IZUBA Villa with Treehouse, Non Smoking (In Room Dinner & Breakfast Box Included)

View from room

IZUBA Villa with Treehouse, Non Smoking (In Room Dinner & Breakfast Box Included)

  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking | View from room

Deluxe Twin Room, Non Smoking

  • 398 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | In-room safe, desk, blackout drapes, free WiFi

Twin Room, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room, Non Smoking

Japanese Style Room, Non Smoking | View from room

Japanese Style Room, Non Smoking

  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for IZUBA Villa, Non Smoking (In Room Dinner & Breakfast Box Included)

In-room safe, desk, blackout drapes, free WiFi

IZUBA Villa, Non Smoking (In Room Dinner & Breakfast Box Included)

  • 560 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Room (Non Smoking)

Japanese Western Style Room (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi

Japanese Western Style Room (Non Smoking)

  • 376.7 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

Japanese Western Style Room with Private Open-Air Bath (Non Smoking) | In-room safe, desk, blackout drapes, free WiFi

Japanese Western Style Room with Private Open-Air Bath (Non Smoking)

  • 614 sq ft
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Yu No Za Japanese Western Style Room

In-room safe, desk, blackout drapes, free WiFi

Yu No Za Japanese Western Style Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Twin Room With Shower Booth

In-room safe, desk, blackout drapes, free WiFi

Twin Room With Shower Booth

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room

In-room safe, desk, blackout drapes, free WiFi

Japanese Western Style Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Japanese Room

Dining | 2 restaurants, breakfast, dinner served; Japanese cuisine

Japanese Room

  • Sleeps 4
  • 4 Twin Futons

View all photos for Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

View from property

Annex Yo Za Shitsu Contemporary Japanese Modern Twin Room With Shower Booth

  • Sleeps 2
  • 2 Twin Beds

View all photos for Ko No Za Japanese And Western Style Room With Private Open-air Bath

Dining | 2 restaurants, breakfast, dinner served; Japanese cuisine

Ko No Za Japanese And Western Style Room With Private Open-air Bath

  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for [IZUBA] Villa

Living area | 32-inch LCD TV with digital channels, TV, books

[IZUBA] Villa

  • Sleeps 4
  • 4 Double Beds

View all photos for [IZUBA]Villa With Treehouse

View from property

[IZUBA]Villa With Treehouse

  • Sleeps 4
  • 4 Double Beds

View all photos for Tower Building Japanese Room 12 Tatami

Dining | 2 restaurants, breakfast, dinner served; Japanese cuisine

Tower Building Japanese Room 12 Tatami

  • Sleeps 5
  • 5 Twin Futons

View all photos for Tower Building Japanese Room 10 Tatami

In-room safe, desk, blackout drapes, free WiFi

Tower Building Japanese Room 10 Tatami

  • Sleeps 4
  • 4 Twin Futons

About the neighborhood

Abashiri

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort places you within a leisurely stroll of Abashiri Quasi-National Park and Lake Abashiri. This 85-room, 4-star resort has a full-service spa along with free in-room WiFi and free self parking.
View more Resorts in AbashiriOpens in a new window

What's nearby

  • Lake Abashiri - 14 min walk - 0.8 miles
  • Abashiri Lake View Ski Resort - 4 min drive - 2.0 miles
  • Tokyo University of Agriculture - 5 min drive - 2.5 miles
  • Abashiri Prison Museum - 8 min drive - 4.1 miles
  • Abashiri Port - 11 min drive - 7.2 miles

Getting around

  • Yobito station - 13 min walk
  • Memanbetsu Airport (MMB) - 12 min drive

Restaurants

  • ‪東京農業大学オホーツクキャンパス 第1食堂 - ‬7 min drive
  • ‪レストラン 綾 - ‬9 min drive
  • ‪レストラン 詳 - ‬8 min drive
  • ‪すき家 - ‬8 min drive
  • ‪灯々 - ‬1 min walk

About this property

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort

Suburban resort with 2 restaurants and a full-service spa
Guests staying at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort enjoy access to a full-service spa, karaoke, and free WiFi in public areas. There's free parking and a free train station shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this hot springs resort include a computer station, a library, and free newspapers.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. Other amenities include refrigerators, coffee makers, and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 4 treatment rooms including rooms for couples. Services include facials and body treatments.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • BAMBI
  • COTA
  • JOUMON
  • TOU TOU

Things to do

  • Bicycle rentals
  • Books
  • Full-service spa
  • Hot springs
  • Karaoke
  • Library
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for JPY 3300 per pet, per night
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: JPY 3300 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-7:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Tsuruga
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga
HOKUTEN NO OKA Tsuruga
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
Abashiri HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
Resort HOKUTEN NO OKA Lake Abashiri Tsuruga Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Abashiri
HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Resort Abashiri

Frequently asked questions

Is a free cancellation option available at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

As of May 19, 2025, prices found for a 1-night stay for 2 adults at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort on May 29, 2025 start from $247.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

This resort is located in Abashiri, a short 14-minute walk from Lake Abashiri and also 12 minutes on foot from Abashiri Quasi-National Park. You'll also find Abashiri Prison Museum and Abashiri Lake View Ski Resort within a short drive.

Will I be able to park at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yes, self parking is offered for free at the resort. Electric car charging is also available for guests.

Is there a spa available at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

There is a full-service spa available for guests to enjoy and services include couples treatments, body treatments, and massages.

Does HOKUTEN NO OKA Lake Abashiri Tsuruga Resort include a casino on the premises?

No, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort doesn't have a casino.

Will I find an indoor pool at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

No, there is no indoor pool at this resort.

What do couples enjoy most about HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

There are plenty of amenities for couples at this resort, including a bar, a garden-view restaurant, and a full-service spa.

Are there hot tubs at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

No, but this resort does have on-site hot springs.

Does HOKUTEN NO OKA Lake Abashiri Tsuruga Resort have a restaurant with a breakfast menu?

Yes, HOKUTEN NO OKA Lake Abashiri Tsuruga Resort has 2 restaurants, and serves free self-serve breakfast each morning.

Does HOKUTEN NO OKA Lake Abashiri Tsuruga Resort allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort for a fee of JPY 3300 per pet, per night.

Does HOKUTEN NO OKA Lake Abashiri Tsuruga Resort have connecting rooms?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

The closest major airport to HOKUTEN NO OKA Lake Abashiri Tsuruga Resort is Memanbetsu Airport (MMB), which is 8 mi away (12 minutes by car).

Can I book a room with a balcony at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort?

Yes, some guestrooms at this resort offer either a furnished patio or a balcony where guests can enjoy garden or mountain views.

HOKUTEN NO OKA Lake Abashiri Tsuruga Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 151 out of 263 reviews
Rating 8 - Good. 85 out of 263 reviews
Rating 6 - Okay. 17 out of 263 reviews
Rating 4 - Poor. 6 out of 263 reviews
Rating 2 - Terrible. 4 out of 263 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing except the kitchen smell

Everything is amazing except the food area. There is no ventilation its soooooo smelly z
Stayed 1 night in Sep 2024

8/10 Good

Shaul

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Tingting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. Service was excellent. Dining offered many delicious options for both Eastern and Western palates.
Stayed 1 night in Aug 2023

4/10 Poor

Roxana

Traveled with family
Disliked: Staff & service, property conditions & facilities

Poor service & housekeeping. Great dinner.

Pluses: 1. The best thing about this hotel is the dinner buffet, included in the price. It was exceptional. There was a large variety of meat, seafood, vegetables, starches, and desserts. The grilled beef was fantastic. It was butter soft, and almost melted in your mouth. 2..The rooms are clean and spacious and have an understated elegant classic feeling typical of Japanese esthetics. Minuses: 1. Service here is mediocre. The staff seems like they’re just going through the motions, without a true spirit of omotenashi. 2. The bathroom felt very old (not classic), maybe dating to the 1980s. Turning one of the knobs in the bathroom sink provided no water at all — how can the maids not notice this and report it? Do they not clean the sink? 3. The room: desperately need blackout curtains, especially since the sun rises at 345am! It was so bright we could not sleep. Just awful. 4. We found a dirty pair of reading glasses someone had left behind on the nightstand. How can housekeeping miss this? Overall: This was probably once a phenomenal resort. It could be again, with some updating, better maintenance and better service. But in its current state, it’s mediocre and overpriced. Come for the dinner, not the room.
Stayed 1 night in May 2023

10/10 Excellent

Wen Ping, Rowland Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and friendly

10/10 Excellent

Heather Anne, Iskandar Puteri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with everything you need. you need a car to get into Abashiri but the hotel is really high quality. The real log fire in the lounge in the evening is perfect.
Stayed 1 night in Feb 2023

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ahreum

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are super kind, nice facilities and room is super fancy with a reasonable price! I will definitely visit this hotel again someday! Thank you! You are the best hotel in Hokkaido ;) Ahreum

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Onsen Retreat

Amazing property in a small town, which was made even more spectacular in winter. The property offers a courtesy shuttle to pick you up from Abashiri station, as it is a ways away from any station. Only word of caution is to check the shuttle schedule on the website as the station is extremely small, which not much near by. The property itself has a beautiful onsen, divided by gender, with an indoor and outdoor bath. There is also a hot stone room, and a sauna. The dinner was wonderful and they provided options for vegetarians, if necessary. There is also a juice and tea area, and you can roast marshmallows by the fire inside. There is also a foot bath located outside, which is very enjoyable, however the walk can require a bit of courage during the winter nights ;)
Stayed 1 night in Feb 2020

10/10 Excellent

Cheuk Sum Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice resort hotel. Hot spring. Sauna and everything for you to enjoy your relaxed vacation. The food is also very nice!
Stayed 1 night in Feb 2020

8/10 Good

Siu Kei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth to Stay

It was received warm welcome from front office staff. It less variety of dinner buffet whereas good in breakfast buffet. The onsen facilities are good in terms of spacious and sufficient shower as well as hv sauna.
Stayed 1 night in Dec 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Luxurious resort but bathroom needs sprucing up

Having stayed with the Tsuruga group of resorts before, I had high expectations of this resort. We stayed there for 3 nights and had the suite with private hot springs on the first night - it was as expected, a fantastic experience. We took 2 deluxe rooms for the second and third night and we were disappointed with the extremely small bathroom/toilet. The deluxe rooms themselves were bigger than the average room so no issue with that - it's just the bathroom/toilet. I never expected something like this so it was a bugbear for us. It was a tight squeeze for one person in the bathroom and thank goodness we visited the onsen nightly and we actually had our bath there instead. I will not give up on the Tsuruga resorts - they are known for their service, hospitality and luxury. They just need to do something about the bathroom/toilet. Other than that, it was a good stay with good food. There's even a self-service laundry that one can use for free (just need to purchase detergent). Location is quiet but I wished it did overlook Lake Abashiri but the greenery was good too.
Stayed 1 night in Jun 2019

10/10 Excellent

HOONSIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Awesome place. I spent three nights here. You can enjoy hot spring with great scenery in your room. Also, the hotel offers free breakfast/dinner/ramen/bar coupon if you stay 2nd floor (the floor for inside hot spring rooms) Overall nice hotel with appropriate price range. Staffs are not overly kind and it was good enough. Lounge/library/bar/music room are very cozy!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service overall Friendly English speaking staff Beautiful lounge and reception area Good rooms
Stayed 1 night in May 2018

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location. Unique amenities in the hotel. There is one thing I don’t like is they charge onsen tax (¥150/pax) on check-out, whether u use it or not and this onsen charge was not informed when u check in.

8/10 Good

JJK, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality stay

Everything is of quality.
Stayed 1 night in Sep 2017

8/10 Good

Dickson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel, But Where Is the Lake?

Nice generally, food was very good for our half board stay. Despite leaving usual requests like non smoking room high floor with lake/sea views, this family of four was given a smoking room, partially deordourized, on the third floor with hardly any view of the lake, as I recalled the booking was on one with lake view. The room was also right in front of the lift lobby. This was the most expensive room that I booked for or Hokkaido trip, and one reward night was used to cover in part the hotel charge. It was kind of disappointmentfor the room, but we liked the hotel very much, the hot bath, live music play over dinner, entertainmentareas, free coffee corner, and many more to commend (except.the room that we were given)
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

We stayed at a room with private onsen on 2/F. The room was beautiful. The staff who took care of us was friendlay. Buffet dinner and breakfast were both excellent. Really enjoyed our stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Victor, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful front counter , good water front.

Best hotel in our trip. Feel relax. Stay again if visit next time.
Stayed 1 night in Jun 2017