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Helnan Phønix Hotel

4.0 star property

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Photo gallery for Helnan Phønix Hotel

Banquet hall
Breakfast area
Lobby sitting area
Breakfast area
Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • Parking available
  • Business services
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Vesterbro 77, Aalborg, DK-9000
  • Place, Aalborg Historical Museum
    ‪1 min walk‬
  • Place, Budolfi Cathedral
    ‪3 min walk‬
  • Place, Jomfru Ane Gade
    ‪4 min walk‬
  • Airport, Aalborg (AAL)
    ‪10 min drive‬

Room options

View all photos for Triple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Triple Room

8.8 out of 10
Excellent
(26 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Quadruple Room

Family Quadruple Room | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Family Quadruple Room

7.8 out of 10
Good
(44 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed
  • Free WiFi

View all photos for Junior Room, 1 Double Bed

Junior Room, 1 Double Bed | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Junior Room, 1 Double Bed

8.4 out of 10
Very good
(12 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Quadruple Room

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Quadruple Room

8.2 out of 10
Very good
(22 reviews)
  • 204 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Double Room, 2 Twin Beds

Double Room, 2 Twin Beds | Hypo-allergenic bedding, desk, free WiFi, bed sheets

Double Room, 2 Twin Beds

8.4 out of 10
Very good
(51 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Single Room, 1 Twin Bed

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Aalborg

Located in Aalborg Centrum, Helnan Phønix Hotel is adjacent to Aalborg Historical Museum and within a 5-minute walk of other popular sights like Budolfi Cathedral. This 224-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and a terrace.

What's nearby

  • Aalborg Historical Museum - 1 min walk - 0.1 miles
  • Budolfi Cathedral - 3 min walk - 0.2 miles
  • Jomfru Ane Gade - 4 min walk - 0.3 miles
  • Jens Bangs Stenhus - 4 min walk - 0.3 miles
  • Aalborg Harbour - 7 min walk - 0.4 miles

Getting around

  • Aalborg Station - 10 min walk
  • Aalborg (AAL) - 14 min drive

Restaurants

  • ‪La Bontá - ‬2 min walk
  • ‪Café Friends - ‬2 min walk
  • ‪Azzurra - ‬2 min walk
  • ‪D'Wine Bar - ‬1 min walk
  • ‪Nam - ‬2 min walk

About this property

Helnan Phønix Hotel

Helnan Phønix Hotel features a gym, free WiFi in public areas, and meeting rooms. Self parking is offered for DKK 100 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Additional amenities include conference space, a terrace, and a water dispenser.
TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers, phones, and desks. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Milling Hotel Gestus
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  • Free WiFi
  • Parking available
8.4 out of 10, Very Good, 1,228 reviews
$93 nightly
The price is $117
May 31 - Jun 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (DKK 100 per day)
  • Limited onsite self parking

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for DKK 300.0 per day
  • Cribs/infant beds are available for DKK 200.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: DKK 100 per day
  • Crib (infant bed) fee: DKK 200.0 per night
  • Rollaway bed fee: DKK 300.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

National rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 4 stars.

Property is also known as

Helnan Phoenix

Helnan Phoenix Aalborg

Helnan Phoenix Hotel

Helnan Phoenix Hotel Aalborg

Phønix Hotel Aalborg

Phønix Aalborg

Phønix

Helnan Phønix Hotel Aalborg

Helnan Phønix Aalborg

Helnan Phønix

Helnan Phønix Hotel Hotel

Helnan Phønix Hotel Aalborg

Helnan Phønix Hotel Hotel Aalborg

Frequently asked questions

Are free cancellation options available at Helnan Phønix Hotel?

Helnan Phønix Hotel offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Helnan Phønix Hotel?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Helnan Phønix Hotel on Jun 1, 2026 start from $140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Helnan Phønix Hotel?

This hotel is situated in Aalborg Centrum, just steps from Aalborg Historical Museum and Gammeltorv, and within a short walk of Jomfru Ane Gade. You'll also find Jens Bangs Stenhus and Aalborg Congress and Culture Center less than a mile away.

Will I be able to park at Helnan Phønix Hotel?

Yes, uncovered parking is offered for DKK 100 per day.

Does Helnan Phønix Hotel include a casino at the property?

No, Helnan Phønix Hotel doesn't have a casino.

Will I find an indoor pool at Helnan Phønix Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Helnan Phønix Hotel?

Couples will appreciate amenities like a gym, a 24-hour front desk, and a terrace at this hotel.

Does Helnan Phønix Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Helnan Phønix Hotel feature a restaurant that includes a breakfast menu?

No, Helnan Phønix Hotel doesn't have a restaurant that serves breakfast.

Will Helnan Phønix Hotel allow pets to stay for free?

No, pets aren't allowed at Helnan Phønix Hotel though service animals are welcome.

Does Helnan Phønix Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Helnan Phønix Hotel?

The closest major airport to Helnan Phønix Hotel is Aalborg (AAL), which is 3.8 mi away (14 minutes by car).

Can I book a room with a balcony at Helnan Phønix Hotel?

No, there aren't any guestrooms at Helnan Phønix Hotel that offer a balcony.

Helnan Phønix Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 710 out of 1889 reviews
Rating 8 - Good. 760 out of 1889 reviews
Rating 6 - Okay. 285 out of 1889 reviews
Rating 4 - Poor. 90 out of 1889 reviews
Rating 2 - Terrible. 44 out of 1889 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Bjarne

Stayed 1 night in Feb 2026

8/10 Good

Henrik

Business traveler
Liked: Cleanliness, staff & service, amenities
👍
Stayed 3 nights in Feb 2026

4/10 Poor

Shabir

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
The room window lighting blinder was broken. I asked the reciption to change my room. He downgraded into a less pleasant room after 10 min of “searching”. According to him everything is fully booked but I can see while searching in hotels.com there is still available rooms for the same dates. Thus not happy.
Stayed 2 nights in Feb 2026

6/10 Okay

Benjamin

Business traveler
Liked: Staff & service
This hotel clearly has a problem with heating. I´ve stayed there 4 times over the past month (January/February), and so far I´ve only stayed in one room that had sufficient heating. Most window and terrasse-doors allow for cold air to enter simply because the arent installed properly. The building and rooms are old and generally needs to be renovated. On the other hand, the rooms are in average 20-25% cheaper than other hotels in the city. Staff members are always very helpfull and the hotel is right in the center of the city.
Stayed 2 nights in Feb 2026

10/10 Excellent

Christian

Stayed 1 night in Feb 2026

10/10 Excellent

Helle Tehrani

Liked: Cleanliness, amenities
Dejligt pænt og rent værelse. Lækker morgenmad.
Stayed 1 night in Feb 2026

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities
Cheap, clean and nice staff.
Stayed 1 night in Feb 2026

8/10 Good

Cesar, Ikast

Traveled with family and small children
Liked: Cleanliness, amenities
The hotel is good for one night stay but the elevator is quite old and doesnt look too strong so I didn’t use it. The beds are quite small as well, but the hotel in general and the room were clean and quite
Stayed 1 night in Feb 2026

8/10 Good

Jørgen

Stayed 3 nights in Feb 2026

10/10 Excellent

Jakob

Stayed 2 nights in Feb 2026

8/10 Good

Finn

Liked: Cleanliness, staff & service, amenities
Would be nice if there was some sausages at the breakfast
Stayed 2 nights in Feb 2026

8/10 Good

Ulla

Stayed 2 nights in Jan 2026

6/10 Okay

Michelle

Stayed 1 night in Jan 2026

6/10 Okay

Linda Katrin

Stayed 1 night in Jan 2026

8/10 Good

Gitte

Business traveler
Liked: Cleanliness, staff & service
Nice staff and location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jens

Stayed 1 night in Jan 2026

6/10 Okay

Peter

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Yes
Stayed 1 night in Jan 2026

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

8/10 Good

magne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enkelt og bra
Stayed 1 night in Jan 2026

4/10 Poor

Wesley

Liked: Cleanliness
Disliked: Amenities
This pertains primarily to the young lady who checked us in on the evening of Jan 7. No greeting, no welcome, just said checking in? Then laid the key on the counter. No comment, no verification, nothing. Totally indifferent attitude. The same girl later took our meds to be refrigerated but she put them in their freezer, which ruined them. The manager couldn’t even find them at first because the girl apparently didn’t leave any documentation for the other employees to locate them. The manager handled the situation very professionally. They did have a nice breakfast. No drinking glasses in the room. Room was always cool no matter how we tried to adjust the temp. Zero counter space in the bathroom. $11 for a draft beer. You decide!
Stayed 3 nights in Jan 2026

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service
Nice staff and overall nice place for a quick layover.
Stayed 1 night in Jan 2026

10/10 Excellent

Anne-Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, good variety. Ok parking. Very nice staff! ☀️
Stayed 2 nights in Dec 2025

10/10 Excellent

Ina

Stayed 3 nights in Dec 2025

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities
Det er altid dejligt at komme på Helnan Phønix hotellet, ligger dejligt centralt i Aalborg og altid rare smilende personale Har været der mange gange og denne tur var sikkert ikke den sidste
Stayed 1 night in Dec 2025

6/10 Okay

Birgit

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2025

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