6/10 Okay
Teresa
Traveled with family
Apr 23, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This property does not have a swimmable beach, so if your wanting to lay out or have a beach view, this isn’t the place.. however, the pools are amazing! Food is good but drinks and bartenders were outstanding! Room was ok.. we stayed at the ventus ha, rooftop bar is amazing! we went to celebrate my daughters 18th bday, and no one ever mentioned it! I told them beforehand, I left a tip in the envelope for the cleaning lady of the room, she wore a bday sash at the Italian restaurant, and was even given a birthday pin button at check in bc I told them that’s why we were there is to celebrate her bday and NOTHING! It was my daughters first time at a resort and sadly, she wasn’t impressed.. we have gone to several different properties there in riviera maya, but will not return to this one 😒 resort is clean, beautiful grounds, and friendly staff.,the Marina side seemed more upbeat and fun, and had better restaurants and buffets.. mini bars were not restocked daily, we had to call room service as well as restocking the water.. room service has good food and liked that it is 24 hour! My daughters preferred that then the buffets.. parking is free but you park on side of the street, they offer free valet when available.. check in and check out we’re fast and easy..
Teresa
Stayed 3 nights in Apr 2024