2/10 Terrible
Denay
Traveled with partner
Mar 7, 2024
Disliked: Cleanliness, property conditions & facilities
Hotel was very dirty. My husband and I booked an all inclusive for our anniversary which should have been couples only and there were children running around. The room was dirty we were denied room service for cleaning. We were denied clean towels and clean sheets throughout our whole stay, we had to keep asking for new towels, the floors were filthy we came into a new room. Upon arrival the sheets were already dirty and stain with food marks on them. We had to request someone to come into the room and clean it again. The refrigerator was not stopped throughout or stay there was limited options for food . The beach was covered in stones and rocks with made it difficult for us to walk on the beach or enter the ocean, the boardwalk on the beach is condemned, and the wood is falling into the ocean. The cabanas on top of the boardwalk is also condemned and falling as well, which Made it unsafe, and it was blocked off, so that we couldn’t walk the boardwalk there were wires hanging out of one of the rest restaurant that was uncovered, which also made it unsafe because the restaurant is right by the ocean so if you did get into the ocean and you’re wet and you’re walking into this establishment, we purchase a balcony with a garden view that was false. It wasn’t a garden view. It was a pool surrounded by trees. The restaurant was flooded with stray cats that was entering in and out of the kitchen, jumping on tables and chairs. No wifi the entire stay.
Denay
Stayed 4 nights in Mar 2024