Ran out of everything. Bar not stocked. Servers were rude. Food mediocre at best.
The staff providing the fitness and workouts were amazing. The entertainment staff did a nice job. There was always extra entertainment in addition to the main stage attraction. The sports bar was well run at night and the bartenders were very friendly. The food was very good. The resort itself is very pretty and well maintained. The beach was pretty. But the service was less than par. The pool bar at the ran out of beer the first day, water the second day, and ice the third day. Something was wrong with the beer taps every single day, which made things very slow. Certain bar tenders would just look away and refuse to serve you, while others continued to clean things that were already clean. Not certain if the bar tenders avoiding customers because they didnt know how to make drinks or just didn’t care. Multiple people complained throughout the resort. We eventually had a butler, Leo, that helped by making us dinner reservations and wine in our rooms. Leo worked hard to help, but it still didn’t solve the pool bar concerns. The buffet food was very good but once again the service was below average. We often had three staff members ask what we would like to drink, but didn’t always get what we ordered. Or it would take an extended amount of time to get coffee, orange juice, or tea. I have been to Jamaica multiple times. This was the worst pool bar service I have experienced at the Hideaway. I would not return unless they address the problems with service.
Located within a 5-minute walk of Blue Waters Beach Club, Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only is within 2 miles (3 km) of Luminous Lagoon. This 352-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a water park.
Free full breakfast is served each morning from 7:00 AM to 11:30 AM. There are multiple options for onsite dining with 11 restaurants, including Dorado – Seafood Grill, which specializes in seafood. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free minibar items, balconies or patios, and MP3 docks are also standard.
Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only features a full-service spa, 3 outdoor pools, and a water park. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a lazy river, a gym, and a sauna.
Ran out of everything. Bar not stocked. Servers were rude. Food mediocre at best.
The staff providing the fitness and workouts were amazing. The entertainment staff did a nice job. There was always extra entertainment in addition to the main stage attraction. The sports bar was well run at night and the bartenders were very friendly. The food was very good. The resort itself is very pretty and well maintained. The beach was pretty. But the service was less than par. The pool bar at the ran out of beer the first day, water the second day, and ice the third day. Something was wrong with the beer taps every single day, which made things very slow. Certain bar tenders would just look away and refuse to serve you, while others continued to clean things that were already clean. Not certain if the bar tenders avoiding customers because they didnt know how to make drinks or just didn’t care. Multiple people complained throughout the resort. We eventually had a butler, Leo, that helped by making us dinner reservations and wine in our rooms. Leo worked hard to help, but it still didn’t solve the pool bar concerns. The buffet food was very good but once again the service was below average. We often had three staff members ask what we would like to drink, but didn’t always get what we ordered. Or it would take an extended amount of time to get coffee, orange juice, or tea. I have been to Jamaica multiple times. This was the worst pool bar service I have experienced at the Hideaway. I would not return unless they address the problems with service.
Dear Deborah Lynn, Thank you for taking the time to share your feedback with us regarding your recent stay at our resort. We're thrilled to hear that you enjoyed the fitness and workout sessions provided by our staff, as well as the entertainment offerings throughout the resort.we apologize for the challenges you experienced with our service. Please know that we take your feedback seriously, and we will address these concerns with our team to ensure that such issues are promptly resolved and do not recur in the future.Your feedback will help us to identify areas for improvement and enhance our service standards moving forward.Thank you again for bringing these matters to our attention. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,
Dear Danielle,We are deeply sorry to hear about your disappointing experience during your recent stay at our resort. Providing exceptional service and ensuring that our guests have a memorable and enjoyable experience is our top priority, and it's disheartening to learn that we fell short of meeting your expectations in several areas.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,