The overall experience was good & pretty much all the staff, with the exception of the front desk, went out of their way to please us. Our room had a noisy HVAC, cracked tub, and we had noisy upper unit; which the front desk folks didn't do anything about; despite complaining 4 nights in a row! They simply apologized, didn't change our room!!! Yes, it is possible that they didn't have a room available, but they have offered at least 1 or 2 free spa visits to compensate & they never did! Yes, I did ask, but they simply ignored us. I have stayed at their other properties and service was excellent all around, but here, the front desk folks are not very helpful! Very disappointing... We will not stay here again!
Amazing place to stay.Staff, food, service, rooms, view, beach, and kids club. Amazing vacation we had with 2 kids.
Property and employees are for the most part wonderful but the properties failure to disclose the timeshare sales attempts and the continued need for the property to try to pinch every peso out of you leaves you feeling like you have visited a used car lot.
Great staff. Very clean and amazing views
Outstanding stay! Gorgeous setting, delicious food, and excellent service. Our butler went up and beyond. Would highly recommend and will definitely be back!
This property is managed by people who should NOT be in the hospitality business. I have been to Mexico many times and I have never experienced such horrible service in any hotel. Food was disgusting except the pizza pool side. I can have pizza in LA too 🙄. Room service poor, they wouldn’t even change our towels. They kept folding and leaving the same towels for us to use. They wouldn’t restock water or coffee. We had to constantly call to get water, coffee and clean towels which took 3 hours to bring. They would enter our room randomly even after room service came “cleaned” and left. It was supposedly all inclusive however all the good stuff at the restaurants u have to pay for and it’s not cheep. The staff is rude and don’t like it when u order a lot of food. We are not wistful people with a group of 10 adults and 3 children we ordered everything to be shared and they still have up attitude. During the last night they didn’t allow us to order food at all. They said it’s going to be served family style (which is what we did on our own) but they didn’t let us choose the food this time. So they brought a bunch of stuff we normally wouldn’t order or eat. Just a very annoying experience while on vacation. I will never stay at any of their hotels. When I go to Mexico I want to experience yummy Mexican food like fish tacos pool side not pizza and club sandwich. This hotel chain is a wanna be American style but has failed at everything.
This is a beautiful property, great food, great service
I loved this resort the room size and cleanliness was top notch!! The staff and everyone there were the best !! Only thing was distance to downtown Cabo but the resort was totally worth it.
Within a short walk of Chileno Bay, Garza Blanca Los Cabos - All Inclusive is within 2 miles (3 km) of Desert Park Natural Reserve. This 315-room, 5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and 3 restaurants.
This property is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free minibar items, balconies or patios, and coffee makers are also standard.
Guests of Garza Blanca Los Cabos - All Inclusive have access to a full-service spa, 8 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a gym, a rooftop terrace, and free WiFi in public areas.
The overall experience was good & pretty much all the staff, with the exception of the front desk, went out of their way to please us. Our room had a noisy HVAC, cracked tub, and we had noisy upper unit; which the front desk folks didn't do anything about; despite complaining 4 nights in a row! They simply apologized, didn't change our room!!! Yes, it is possible that they didn't have a room available, but they have offered at least 1 or 2 free spa visits to compensate & they never did! Yes, I did ask, but they simply ignored us. I have stayed at their other properties and service was excellent all around, but here, the front desk folks are not very helpful! Very disappointing... We will not stay here again!
Dear Garen Karen, I appreciate the time you took to share your rate with us!I am very sorry to learn that your recent visit didn’t go as expected. We wouldve love to know your detail feedback as is highly important to us. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
Dear Hang, I appreciate the time you took to share your rate with us!I am very sorry to learn that your recent visit didn’t go as expected. We wouldve love to know your detail feedback as is highly important to us. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
Amazing place to stay.Staff, food, service, rooms, view, beach, and kids club. Amazing vacation we had with 2 kids.
Property and employees are for the most part wonderful but the properties failure to disclose the timeshare sales attempts and the continued need for the property to try to pinch every peso out of you leaves you feeling like you have visited a used car lot.
Dear Mr. AbbasThank you for taking the time to share your experience at Garza Blanca Resort & Spa Los Cabos. I am very disappointed to learn of the frustrations you had regarding your stay, as this certainly isn't reflective of the high standards, we hold ourselves to.Please note that our room changes will depend on availability. I apologize again for theseshortcomings and hope that we have the chance to welcome you back soon and provide you with anexperience that reflect the standards we are known for. Warm Greetings, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos