Staff was very polite. Food was cold morning, noon and evening no matter what time you ate. Adult pool was very dirty. Entertainment was not that entertaining.
The property was very nice, but the all inclusive was very confusing as room service was not included and with other resorts, it typically is included. Also, a lot of issues with the water, the hot water was scorching, and there was no cold water when we would take a shower at night. The restaurants offer the same food from the buffets, but advertised differently. There is no coffee service being offered between the morning and lunch buffet, and the dinner buffet. There’s no place to be able to grab a coffee in between while those were closed so that was a little bit of a bummer. The place overall was great and we had a fantastic time, but just a few improvements here and there especially for a five star resort. Thanks
It was peaceful and beautiful. Guest and staff was very diverse and friendly. I would come back and stay here again.
The level of incompetence from most of the staff members was really bad
Beautiful place
Everything was amazing . My only complaint was I had 2 hour free early check in and got there at 11am. Went back up at 1 and they gave me access to the buffet but no room. Didn’t seem like they made any effort to get the room ready at all early and I had to ask 4 different receptionists. Finally checked in at regular time at 3 pm. I got an early flight bc I thought I would get early check in. So I was there 5 hours before I actually got my room. It was also a very slow day for check out and check in bc it was rhe iron man race. Little frustrating but the staff and resort was wonderful . I would absolutely come back
Very empty resort and no environment. Food was okay
I like the walking distance from the beach.I didn't like how they showed pictures of the premium room that included a jacuzzi it was disappointing it was just pictures false advertising.
Above and beyond expectations. Fabulous trip!
Great pools, friendly staff, close access to beach & clean safe rooms. Food was below average, very loud club music all day, long wait lines to check in & concierge. Waited 1 hour in line to make dinner reservations with concierge, just to be told all restaurants are overbooked.
This was our first trip to Cabo and absolutely loved it. The hotel was very nicely kept and the grounds were beautiful. The best was the staff! All were so nice and very helpful. Would not think twice about staying here again! A big thank you to the whole Staff!!!
I do not understand the bad reviews. For the price or the hotel I feel like we got what we paid for. Pros: cleanliness, helpful staff, beautiful grounds, not too crowded, VIP bartender and food on the weekends, proximity to nearby attractions and close to airport. Cons: limited food options during the week. My husband and I booked a last-minute honeymoon and we really enjoyed our stay. I would recommend for budget conscious people that are more concerned with a clean, beautiful environment and care less about food. Get the VIP package. It’s worth it. You can’t drink anywhere else before 11am.
Staff was great. Everything was clean. Food was great but making reservations was time consuming.
The employees were all so helpful and friendly..location made it very easy to get to San Jose and only 20 minute by uber to San Lucas
Located in Zona Hotelera within a 5-minute walk of Playa Hotelera, Barceló Gran Faro Los Cabos - All Inclusive is within a 15-minute stroll of Plaza Mega Comercial Mexicana. This 350-room, 4-star property welcomes business and leisure travelers with 5 outdoor pools, a winery, and a full-service spa.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Enjoy the ocean views at Las Olas, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect to find free WiFi and TVs with cable channels. Other amenities include minibars, coffee makers, and laptop-compatible safes.
Barceló Gran Faro Los Cabos - All Inclusive features a winery, a full-service spa, and 5 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Staff was very polite. Food was cold morning, noon and evening no matter what time you ate. Adult pool was very dirty. Entertainment was not that entertaining.
Muchas gracias por sus maravillosos comentarios en relación al servicio recibido. Sin lugar a dudas esto es una de nuestras mayores recompensas el saber que nuestros huéspedes regresaron a casa con buenos recuerdos de sus vacaciones. Una vez mas agradecemos el tiempo dedicado para dejar su comentario y será un gusto darle la bienvenida en una futura estancia
The property was very nice, but the all inclusive was very confusing as room service was not included and with other resorts, it typically is included. Also, a lot of issues with the water, the hot water was scorching, and there was no cold water when we would take a shower at night. The restaurants offer the same food from the buffets, but advertised differently. There is no coffee service being offered between the morning and lunch buffet, and the dinner buffet. There’s no place to be able to grab a coffee in between while those were closed so that was a little bit of a bummer. The place overall was great and we had a fantastic time, but just a few improvements here and there especially for a five star resort. Thanks
We appreciate your preference, we regret that you had inconveniences during your stay, your comments will be taken into account by the areas involved.
It was peaceful and beautiful. Guest and staff was very diverse and friendly. I would come back and stay here again.
Thank you for your preference Mrs. Cecilia, we will be glad to welcome you again.
Dear Aaron Blake,We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Cordially,Guest Service.
The level of incompetence from most of the staff members was really bad
We are sorry to hear that you had some inconveniences during your stay.
Beautiful place
Dear Jim,Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Cordially,Guest Service
Everything was amazing . My only complaint was I had 2 hour free early check in and got there at 11am. Went back up at 1 and they gave me access to the buffet but no room. Didn’t seem like they made any effort to get the room ready at all early and I had to ask 4 different receptionists. Finally checked in at regular time at 3 pm. I got an early flight bc I thought I would get early check in. So I was there 5 hours before I actually got my room. It was also a very slow day for check out and check in bc it was rhe iron man race. Little frustrating but the staff and resort was wonderful . I would absolutely come back
Dear Julie,Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Gran Faro Los Cabos. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Los Cabos. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Cordially,Guest Service.
Estimada Mariana,Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.Cordialmente,Servicio al Huésped.
Very empty resort and no environment. Food was okay
Dear Daisy,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Cordially,Guest Service.
We were very disappointed to read your experience during your stay in our Barceló hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.