Avianca is the commercial brand of a group of Latin American airlines belonging to Avianca Holdings S.A. Specializing in both cargo and passenger transportation, we provide a direct service to more than 108 destinations in 26 countries throughout the Americas and Europe with a modern fleet of 189 short, medium and long-haul aircraft.
We currently have over 19,000 employees, renowned for providing a world-class service. This year we celebrate 100 years of continuous flying and our commitment is to continue offering our customers an exceptional experience, one that comes with benefits such as fares that include both a carry-on bag and a checked-in bag; complimentary food and drinks; an extensive route network; and a comprehensive on-board entertainment system. It's because of all this we are positioned as the best airline in Latin America.
Thanks to our Star Alliance membership we offer the possibility to fly to more than 1,300 destinations in 191 countries around the world. What's more, with our LifeMiles loyalty program, the 8 million registered members can enjoy a wide range of additional benefits and travel options.
Book worry-free. $0 on your itinerary changes to Latin America*
Book worry-free
- Prior to November 30th, reschedule your flight without penalty to a new flight departing prior to December 2021. *Terms and conditions apply.
- All customers that have an unused ticket with Avianca Airlines can exchange it to a voucher** by filling out this form HERE
Before the Flight
If you have any symptoms such as fever, nausea, headache, body pain or difficulty breathing, for your safety avoid your trip.
- Prepare your biosafety kit: face mask, gloves and sanitizing gel -among others.
- Prepare the required documents for your trip. Additionally, and verify if there is any restriction or procedure defined by the government of the country you’re traveling to.
- Keep your carry-on luggage as light as possible, that way you won’t need help to place it in the aircraft’s compartments and you’ll maintain the requested social distancing.
- Carry with you all your personal items like headphones and reading material -among others, in order to reduce on board element’s manipulation and to avoid infection.
- Check-in online and save your boarding pass on your mobile device or print it out at home.
- Arrive to the airport way ahead of schedule, due to the fact that new safety, distancing and health check protocols have been implemented.
At the Airport
For your peace of mind, we have reinforced the cleaning and disinfection processes in all our counters, check-in kiosks and VIP rooms.
- Always use your face mask, it is mandatory from the entrance of the airport until the end of your trip.
- Maintain the minimum social distancing requested by authorities (6 feet).
- All our personnel will be using protective gear like face masks and gloves -among others.
- For your safety, food and beverages available in our VIP lounges will be served in individual packages and reading material won’t be available, to avoid contact.
- Boarding will take place in small groups, always maintaining the required social distancing. You must be aware of your gate’s alerts and only approach the boarding area once your group gets called.
During the Flight
We have implemented new Biosafety measures and now all our aircrafts are disinfected before every flight. Our crew is properly trained to detect any possible COVID-19 alerts and act according to established safety protocols during the flight.
- We want to remind you that you must wear your face mask throughout the whole flight.
- On board announcements will include safety measures (food and disinfection processes -among others) and the requirements you must meet during your flight.
- You can fly trustingly knowing that our aircrafts have HEPA air filters, which capture 99.97% of all air particles and continuously refresh the cabin’s air.
- All our crew will be using face masks, gloves and other personal protection items.
- Due to aeronautical regulations, the crew must also maintain social distancing, which is why they won’t be able to help you place your baggage.
- We will have surface disinfecting wipes at your disposal.
- For your safety, we will simplify our food service and will serve all food and beverages in individual packaging, for whatever flights it may apply.
- We want to recommend that you bring your own entertainment on board because, with the aim of reducing element’s manipulation on board, the Avianca magazine and other reading materials won’t be available.
After the Flight
Remember that airport entry protocols may vary according to the country you are travelling to.
- We recommend that you consult the entry protocols in force for other airports adopted by the authorities of each country.
The Avianca Experience
Business Class B787
Enjoy world-class service and comfort with more legroom, individual reading lamp and collapsible divider, storage compartment, leg and foot rest for greater comfort, electrical connection and USB at each seat, large screen with Audio and Video On Demand.
Economy Class B787
Our Economy Class is designed with high standards of comfort and entertainment with individual 9” screens with Audio and Video On Demand, headrest, cup holders and more legroom, USB port, electric outlet, wide table, blankets, pillows and headphones.
LifeMiles
LifeMiles is the frequent flyer program of Avianca that has more than 6 million members worldwide and with which you can earn and enjoy your miles flying and with the program’s vast commercial and financial partner network.
South America
Avianca flies to more than 40 destinations in South America. Domestic and international connections operate from and to Bogota (Colombia), San Salvador (El Salvador) and Lima (Peru) and, from North America you can fly nonstop to several of our destinations.
Central America
Avianca unites the Central American countries from its 6 capital cities in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama connecting to 13 domestic destinations within each country.
Caribbean
Escape to the Caribbean aboard an award winning airline, Avianca. Avianca offers flights to Aruba, Cancun, Curacao, Dominican Republic, Punta Cana, Roatan, Liberia, and San Juan, Puerto Rico from our hubs, Bogota and El Salvador.
Booking Conditions:
Sample prices are quoted for one adult and include taxes and fees for roundtrip economy travel on Avianca Airlines. Prices do not include baggage fees that may be charged by the applicable airline. Actual price may vary based on time/date of search, booking date, travel dates, origin, and destination. Sample prices above are updated daily; prices are found on vacation.hotwire.com and quoted in U.S. dollars. Advance booking requirements, minimum/maximum stay requirements, blackout dates, and other restrictions may apply and vary by booking date, travel dates, origin city, and destination. Portions of these flights may be operated by Avianca Airline codeshare partners. Fares and rules are subject to change without notice. Seats are limited and may not be available on all flights/dates. Lower fares may be available to selected destinations. Tickets are nontransferable and nonrefundable. Read the complete penalty rules for changes and cancellations applicable to the fare you're considering booking.
*$0 Itinerary Change Penalty Terms & Conditions:
The no penalty benefit applies to purchases made until November 30, 2020 from size M fare for routes within Colombia and Ecuador, and for flights between Central America; for the rest of international routes the benefit applies from size XS fare. You can make one (1) change before the date of the original flight without charging a penalty, a fare difference may apply. A penalty will be charged to travelers who do not make the change before the date of the original flight, the penalty will be the one that corresponds to the size purchased during the validity of this benefit. The new trip must be completed before December 31, 2021. Refunds may apply subject to the conditions of the purchased fare. The benefit of no penalty does not apply to travelers who lose the connection due to their responsibility. Know the terms and conditions of redemptions with miles and penalties or rate differences on tickets redeemed at avianca.com.
**Voucher Terms & Conditions:
Applies to all flights programmed to fly between March 4th, 2020, and November 30, 2020, regardless of the purchase date, and includes international and domestic flights (this policy’s deadlines will be revised in relation to how the current circumstances evolve). For Colombia, according to article 17 of decree 482 from March 26th, 2020, it applies also to all reimbursement requests that we will process during the emergency declared by Colombia. The voucher must be redeemed until June 30th, 2021, for the purchase of tickets with a maximum flight date of June 30th, 2021. This voucher can only be used for direct or connecting flights operated by Avianca, TACA, Avianca Ecuador and/or Lacsa; and it can also be used for flights with a shared code with another airline, purchased through Avianca’s channels. The voucher will be issued for the total amount of the unused ticket. The administrative rate can be discounted, depending on the unused ticket’s purchase channel. The voucher isn’t transferable, endorsable, or reimbursed in money. If the person had requested a reimbursement and opts to request a voucher, it will be understood that they withdraw the reimbursement request. The person who still has an open reservation and decides NOT to accept the voucher, may make changes to that reservation on the website. The person who purchased their ticket through a travel agency must contact their travel agent to schedule a new itinerary and/or receive support on any issues regarding the current itinerary. The VOUCHER does not apply for totally or partially redeemed tickets with miles. Tickets purchased with miles will have a deadline of June 30th, 2021, to request itinerary changes which are exempt of penalties; as well as a travel date of as far as June 30th, 2021. To make changes, contact our Call Center or our Live Chat. For purchases made by Corporate Clients associated to Avianca Corporate’s “Business Trips Program”, the Eligible Passenger must coordinate the management that will be given to their reservation identified with a corporate code with the agreed upon affiliation’s administrator, which will be the only one authorized to request ticket changes.
