The staff at Syracuse Hancock airport, both Delta and airport staff, where outstanding. They helped us get my parents into wheelchairs, accompanied us to the TSA area to make sure we got to the right place for the expedited handicapped screening, and even made sure my mom had enough Kleenex for the flight. Given the poor way we were treated by American on our trip out, we were just blown away by the difference. Thanks, Delta & Syracuse Hancock Airport!!!