The most customer serviced oriented airline I’ve EVER flown! When our plane had mechanical difficulties, the airline employees kept us constantly informed about what was going on and then when the time lengthened they brought out bottled water and snacks . Also the timely text messages received also kept us informed and also conveyed their understanding that this was not what we had planned... we were treated with such respect and as though we mattered in the scheme of things. The United airline employees went above and beyond what other airlines think is important!!! THANK YOU UNITED!!!!