This is a no frills airline and, as long as you don't expect frills, its OK. We were close to on time. We boarded quickly and exited quickly. I didn't purchase any of the food options - just not a long flight so why? And I didn't check a bag (for a fee) so who knows what that would have been like. Check in was all on line, so no human interaction. It was a level of service similar to Ryan Air, but without the crazy stuff.