The staff is wonderful. Food is delicious, great service in the pools area.

I just wished service was a little more attentive at the pool and the food at the Mexican restaurant was a little more warme

Great staff and super clean

Pros: perfect location and a very nice pool with a swim up bar. Cons: you can't trust room service. They stole $500 from my bag that never left the room - when I brought it up with management, they brushed it off. The majority of the staff were not very welcoming or helpful, with some limited exceptions. ...

Me encanto

Fue perfecto

Fantastic

Staff was amazing. Especially Enrique and Manuel who assisted us everyday for breakfast. The staff will not disappoint.

Great experience!

Very friendly staff. Very convenient location with direct access to the beach

The property was very good you get in touch of nature but the cleaning staff just clean you bed not the floor they should moop the floor except that the property was great experience.

Clean room and fantastic settings

We wanted to use the massage services, but the prices were actually much higher than some of the best spas in the U.S., which is why we decided not to use them. We did use the cabana service, but we did not like that they were all covered with bird droppings and were not cleaned even once during ...

We love this place. The location and staff are on point

beach

Yes

Great property!! Staff was excellent. We stayed in the Preferred club and out butlers Watzon and Hector were amazing. Beach area is a little small but it was still wonderful. Beach and pool staff was amazing. And the food was incredible!!

Loved staying here! Resort was beautiful lots of different pools and areas to sit at! Food was okay… ocean view was gorgeous! Staff was very friendly! Shout out to the bartender Ricardo he was an amazing person!

Breakfast was great.

Housekeeping was polite. Room needed to be cleaned better. Buffet staff not great to deal with. Pool staff not happy to serve people not drinking. Seem to be an inconvenience to them. Website says access to 13 pools but only two realistically unless you have a swim up room. Restaurants were closed ...

Top Tier service and always a great time! Feels like my home away from home every time!

Did not like that there was too many mosquitoes. Got bitten way too much.

Attractive swimming pools, beautiful beaches, and attentive staff members. We really enjoyed our stay at the Princess.

staff was wonderful very attemptive. Hotel area nice clean

The staff is wonderful

Beautiful property, beachfront is most likely the best you will find in Cancun, the property is a perfect size, not a party hotel so perfect for families and couple looking to relax

Good place for a family vacation

It is fantastic. I have no complaints at all

Booked a family vacation, did the bundle deal with Expedia. Which was me, my 3 kids. We were going to visit my husband that lives in Mexico. Forgot to add him to the reservation, called, emailed, and message the hotel and Expedia before going on out trip. No one answered or gave any information what ...

Always helpful and friendly staff

Was ok

It was a great experience and the family enjoyed it all together 💕

Nice

Everything was perfect

Un lugar espectacular

A bit dated, food was edible, but staff was excellent. Party resort Vibez

Perfect Place , without all the craziness . More like an apt feel

Everything was fantastic. Will be back next year. Highly recommend!!!!