Pool and lobby staff were excellent. Maid service wasn’t consistent. We had to ask more than once for coffee pods and towels.

We were very impressed by relaxing vibe at this resort! We loved the beautiful lobby and the friendly staff at check-in. The pool area was beautiful and all the restaurants had beautiful views and great food. We enjoyed the cleanliness of the pool area. Our room was clean, comfortable and spacious. ...

Clean room, beautiful beach, pools and bars everywhere

Every trip staying at privileges has been wonderful it’s our favorite vacation thank all of you at privileges for your excellent service and hospitality!!!

Excellent service

The property is gorgeous. The food is good. The staff is friendly. The rooms are comfortable and me and my fiancé found the entire trip to be magical. We stayed in a beachfront king and had amazing views through the trees. This is my second trip to Tulum and I would definitely stay here, again.

The rooms were clean and the staff was excellent

Great staff, beautiful location

Super clean room right at the pool, food was amazing. Staff was great very nice place will definitely go back!

Friendly and helpful staff and a great location.

Great staff, food was great, room was perfect fit. There was tons of wild life on the resort! Lots of activities and things to explore on the resort. Never a huge line up for anything. Great jungle vibes! The map is deceiving gives you the impression everything is far away but only take 5mins to ...

Clean room, staff were kind and curious and location was ideal. Would absolutely visit again

Yes great place excellent

We love Tesoro! The location is perfect for my husband who is an avid fisherman. The hotel staff are extremely friendly, helpful & are willing to make your stay to your liking if it is allowed. The hotel is listening to their customers as to how to improve their hotel by constantly making changes. ...

Food drinks beach

So great! The nicest resort with the best staff!

All of the above. Very beautiful place.

The room was cleaned twice daily, ensuring a consistently tidy environment. The food was excellent, providing a satisfying dining experience. The pools, beach, and various amenities offered a wide range of activities. It was wonderful to escape the ice storm and enjoy the beautiful weather. The view ...

We I’ve stayed at many all inclusive, hotels, all around Mexico. I would say this is a huge resort. The check-in took over two hours. And was a bit disappointed that we were offered an upsell at the time of check-in. The up sale would get us many more restaurants and reservation restaurants to eat ...

The hotel staff were awesome and the included breakfast was wonderful. Hotel is located in one of the best areas of PV located near the Malacon and all kinds of restaurants and shopping.

Staff was pleasant and very fast and efficient. Check in was a bit delayed as only one check in person working making the air time about 35+min. Hotel was clean and the only issue we had was a clogged toilet during first night. The staff was called and came up within minutes to assist. Food options ...

The most amazing resort

Did not like that there was too many mosquitoes. Got bitten way too much.

Excellent service!

Clean room

My husband and I celebrated our honeymoon at Papaya Playa and the experience blew us away. The staff’s service was exceptional and they made us feel right at home. Specifically, I would like to mention Santos, who went above and beyond to make our stay special. The property is quiet and tranquil, ...

Casa Mexicana is a wonderful hotel with a delicious made to order breakfast (omelets, waffles, pancakes, smoothies). Everything is clean. Pool was super warm amd a nartender can make a drink at pool bar. Not even that expensive

Beautiful resort and very friendly and friendly staff! Loved everything about the resort!!

Our room was very clean and well stocked with towels, pillows and stocked beverages in the refrigerator. The staff was very helpful and friendly! The many specialty restaurants and buffet restaurant were all amazing. The nightly entertainment was great! We would definitely consider booking at Ocean ...

Yes

They were renovating some next to ours and that was disturbing

Great view of the ocean huge room it was a suite But unfortunately we had to leave early due to the historic storm in the Us and were not able to get any credit as yet

You get what you pay for!

Food was great

The staff was courteous and generally helpful. The room was fairly clean - bath, shower and floors. The bedside lamps were dusty inside the shades - the bulbs included. We were not thrilled with the excursion service “Easy travel”. Our outing to Chichén Itza was not at all easy so don’t use ...

Yes

Room was ok we stayed in a Villa . Im spoiled so expect updated everything. Zoo was awesome. Indoor pool was excellent

Room was clean and nice and had great view of ocean and the RIU property.

Grounds are very relaxing. Staff very helpful. Rooms are generous. Wonderful. Place!

The room was clean and staff wad friendly. In my area i had Diego and Sosa. Gabriel from the pool area was very nice... including Yuki. Joao help us check in too.