COVID-19 travel guide

Need to change or cancel your travel plans? The best place to start is your account.

Free cancellation and no change fees

Many reservations already qualify for either free cancellation or no-fee change options. Just sign in to your account and check your itinerary. After you review the cancellation policies that apply to your reservation, you can change or cancel your reservations from within your itinerary. Remember that if you booked a package vacation, you'll have to cancel your hotel or other lodging and your flight separately.

If you don't have an account, you can use the itinerary or confirmation number in the email you received when you first booked your trip.

For future travel, look for the Free cancellation and No change fee filters when you're shopping. Find out more

Flexible change policies for travel impacted by COVID-19

We've also been working with our travel partners to help us provide flexible policies.

• For hotels or other lodging, check your itinerary to see if your reservation qualifies for free cancellation. If it doesn't, you can still cancel, but standard cancellation policies will apply. If you don't see an option to cancel, it might mean that your booking is either too close to check-in or is non-refundable.

  If you booked a vacation rental and your confirmation number begins with HA, see the Vrbo support page.

• For flights, you may qualify for a no-change-fee cancellation and a credit that you can apply to a future flight.

Just sign in to your account and check your itinerary to see if the flexible policies apply to your reservation.

Need more information? Check the Customer Support Portal.

The end of change fees?

Some airlines are making "no change fees” part of their standard policy. For airlines with these new policies in place, there are some important things to keep in mind when planning your trip.

• Any COVID-19 change waiver policies take precedence over these new policies.
• These new policies don't typically apply to Basic Economy, Saver, or other bargain fares.
• These new policies typically apply to domestic travel only. International travel typically isn't included.