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Novotel Zurich City West

4.0 star property
Family-friendly hotel with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel Zurich City West

Aerial view
Breakfast, lunch and dinner served
Daily buffet breakfast (CHF 32 per person)
Suite, 1 Double Bed | 1 bedroom, free minibar, in-room safe, desk
Indoor pool, open 8:00 AM to 11:00 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available

Explore the area

View in a map
Schiffbaustrasse 13, Am Turbinenplatz, Zürich, ZH, 8005
  • Place, Letzigrund Stadium
    ‪14 min walk‬
  • Place, Swiss National Museum
    ‪3 min drive‬
  • Place, Bahnhofstrasse
    ‪4 min drive‬
  • Airport, Zürich (ZRH)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | 1 bedroom, free minibar, in-room safe, desk

Suite, 1 Double Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, free minibar, in-room safe, desk

Superior Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

1 bedroom, free minibar, in-room safe, desk

Superior Room, 1 Queen Bed

8.4 out of 10
Very good
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

1 bedroom, free minibar, in-room safe, desk

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(34 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | 1 bedroom, free minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Zürich

Located in Zürich Center within a mile (2 km) of Letzigrund Stadium, Novotel Zurich City West is within 2 miles (3 km) of other popular sights such as Swiss National Museum. This 4-star hotel has 144 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.

What's nearby

  • Letzigrund Stadium - 14 min walk - 0.8 miles
  • Swiss National Museum - 3 min drive - 1.5 miles
  • ETH Zurich - 4 min drive - 1.9 miles
  • Bahnhofstrasse - 4 min drive - 1.9 miles
  • Zurich Town Hall - 5 min drive - 2.1 miles

Getting around

  • Technopark Tram Stop - 2 min walk
  • Zurich Altstetten Station - 4 min drive
  • Zurich Airport (ZRH) - 22 min drive

Restaurants

  • ‪New Point - ‬5 min walk
  • ‪Brisket Southern BBQ & Bar - ‬4 min walk
  • ‪EQUINOX Restaurant - ‬3 min walk
  • ‪Club Lounge @ Renaissance Tower Hotel Zurich - ‬5 min walk
  • ‪Les Halles - ‬3 min walk

About this property

Novotel Zurich City West

Family-friendly hotel with a 24-hour fitness center and a 24-hour front desk
Novotel Zurich City West features an indoor pool, a children's pool, and a 24-hour gym. Self parking is offered for CHF 25.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.
Guests can expect free WiFi and Smart TVs. Bathrooms offer hair dryers, free toiletries, and bathrobes. Free minibar items, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (CHF 25 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Flave of Zürich

Things to do

  • 24-hour gym
  • Arcade/game room
  • Books
  • Children's pool
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,306 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CHF 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 25.00 per pet, per night
  • Dogs only
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CHF 50.00 per night
  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 32 per person
  • Self parking fee: CHF 25.00 per night
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CHF 60 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Novotel Hotel Zurich City West
Novotel Zurich City West
Novotel Zurich City West Hotel Zürich
Novotel Zurich City-West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel
Novotel Hotel zürich
zürich Novotel
zürich Novotel
Novotel Hotel zürich
Novotel Zurich City West Hotel
Novotel Zurich City West Zürich
Novotel Zurich City West Hotel Zürich

Frequently asked questions

Are free cancellation options available at Novotel Zurich City West?

Novotel Zurich City West provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Zurich City West?

As of Nov 11, 2025, prices found for a 1-night stay for 2 adults at Novotel Zurich City West on Nov 14, 2025 start from $192.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Novotel Zurich City West?

This hotel is situated in Zürich Center, just steps from Technopark Business Center and Puls 5, and within a short walk of Maag Halle. You'll also find Letzigrund Stadium and Bahnhofstrasse within a short drive.

Is there parking available at Novotel Zurich City West?

Yes, parking is offered for CHF 25.00 per night. Accessible parking and electric car charging are also available for guests.

Does Novotel Zurich City West have a casino on the premises?

No, Novotel Zurich City West doesn't have a casino.

Is there an indoor pool at Novotel Zurich City West?

Yes, this hotel has an indoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

What will couples enjoy most about a stay at Novotel Zurich City West?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Novotel Zurich City West?

No, this hotel doesn't have a spa tub.

Does Novotel Zurich City West have a restaurant that serves breakfast?

Yes, Novotel Zurich City West serves buffet breakfast for a surcharge each morning at The Flave of Zürich.

Will Novotel Zurich City West allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Novotel Zurich City West for a fee of CHF 25.00 per pet, per night.

Are there connecting rooms at Novotel Zurich City West?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Novotel Zurich City West?

The closest major airport to Novotel Zurich City West is Zurich Airport (ZRH), which is 6.7 mi away (22 minutes by car).

Are there rooms with balconies at Novotel Zurich City West?

No, there aren't any guestrooms with balconies at Novotel Zurich City West.

Novotel Zurich City West Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 426 out of 1000 reviews
Rating 8 - Good. 381 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Seema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quite safe and convenient for public transportations.
Stayed 2 nights in Aug 2025

8/10 Good

Ram Bahadur

Stayed 3 nights in Jul 2025

8/10 Good

Maha

Traveled with family and small children
Liked: Amenities
Comfortable but small room for 4
Stayed 6 nights in Jul 2025

8/10 Good

Sharmila

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

I would not stay here again.

Our bed was two single beds pushed together so you kept falling down the middle of them during the night! Which meant me and my wife could not hug! The pillows were really hard, like rocks! Did not sleep very well. The morning buffet was so expensive, even though the kids were “free”, it was still 31 Swiss Franks per person!!
Stayed 1 night in Jul 2025

6/10 Okay

Nittaya

Liked: Staff & service
Stayed 3 nights in Jul 2025

4/10 Poor

Anita

Traveled with family
Disliked: Cleanliness
My room was smelling musty. Hallways smelled musty. No closet space in the room. I didn’t realize I hooked a hotel that was so old. Lobby was great the restaurant ok.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lucrecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Would not stay here again
Stayed 1 night in Jul 2025

2/10 Terrible

Surjyakanta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very unexpected response from Novotel Resv team

I was very disappointed with the customer service from the Novotel Reservations team. Unfortunately, my wife fell sick and we had to cancel my plan partially. Even after describing the whole situation and sharing all the the travel documents with the Reservation department, they simply ignored my case and avoided to help. It was not expected from a reputed hotel like Novotel. If they care about their customer and discuss this matter further, I would love to talk to them.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ariel

Stayed 2 nights in Jul 2025

2/10 Terrible

Sajid

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location. Friendly Staff. Price was Right.

First and foremost the Staff was very attentive to our needs whether we needed extra pillows, extra blankets, any info or recommendation on sight seeing or restaurants to eat at the staff was great. It was my wife and two 21 year old daughters staying at the Novatel for 5 nights for holiday from the States. . Rooms very clean. Hotel located in a good location. Not very touristy (which we like) but walkable to train station (about 20 minutes). Lots of restaurants to choose from on the walk toward train station. Grocery store across the street 2minute walk.
Stayed 4 nights in Jul 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

8/10 Good

Muhammad, Frisco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good: Lobby, Breakfast, clean hallways and rooms. Needs improvement: staff serving breakfast needs more training on how to interact with guests Suggestions: As the room pricing is on the higher side, it would be better if breakfast is included.
Stayed 4 nights in Jun 2025

8/10 Good

Elio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Phenia

The food was great and so were the amenities.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jianwei

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We spend one night in this hotel. Matched with my expectation with a brand name of novetel hotels. Would return in the future.
Stayed 1 night in Jun 2025

8/10 Good

Avni

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Vikas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean indeed
Stayed 1 night in Jun 2025

4/10 Poor

Ali

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location,the upkeep was also very good ,what i didn't like was staff attitude it was careless and not welcomingat all , the restaurant never answers the phone for room service, the front desk didn’t care at all about that,we booked a room for 2 adultsand 2 kids ,but we got was 4 befs cramped in a small room ,i visit zurich all the time with my family ,i cannot say that i will stay in this novatel .Thank you.
Stayed 2 nights in Jun 2025

6/10 Okay

SAURABH, MATTLE CREEK

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was absolutely no facilities which are bare minimum, like - no iron board or coffee machine or water bottles in the room. Staff was not available most of the time to make the sofa bed, and the worst of all - no one picks up the front desk phone. You literally need to walk down to them every time. Breakfast was decent and locality is well connected.
Stayed 6 nights in May 2025

10/10 Excellent

Maria

Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Rebecca

Traveled with family
Disliked: Property conditions & facilities, room comfort

Budget Novotel

Certainly not the usual standard of a Novotel - it was connected to sister hotel the Ibis and it certainly felt like they put a lick of blue paint on an Ibis. By far the poorest Novotel I’ve stayed in but comfortable for a lower end hotel.
Stayed 1 night in May 2025

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