Family Resorts in Xcaret, Playa del Carmen

"Coffee was terrible even the one we bought! They didn’t mop the hallway floors, we were there for 4 days and the floors stayed dirty. Food was gross drinks are gross syrup tastes like chemicals. The first room they gave us was full of mold it smelled so bad they moved us rooms to a side where they were remolding they started demo at 6 am and it smelled like acetone. The beds were small and hard definitely do not recommend."

"Make sure the itinerary is received by the concierge"

"Mom & 17yo teen thoroughly enjoyed our one-week stay at ORP. Standard junior suite room w/ garden view. Pros: attentive & friendly staff (kudos to Aylin from Guest Services and William from entertainment), attractive & well maintained property; variety of food & pool options; stylish & spacious rooms; kid-friendly activities, facilities, & entertainment. Cons: bathroom mold in otherwise visibly clean rooms; mixed food quality; lack of activities/entertainment for adults. The positives at this beautiful resort far outweigh the few negatives. Good pick for travelers focused on comfort, relaxation, & value for the price. Great place to stay with young children, as even the basic junior suite is spacious. Adjacent sitting room area has a couch and desk. The garden view was attractive with lush greenery. Felt very private. Decor is stylish and bright. In general the room was well cleaned. However, I was dismayed that from the jetted tub (itself a major plus) there was a direct view of under the bathroom sink, showing about 4-6 inches of wall space which was covered in black mold across the length of the counter bottom. I would never have noticed this except from that vantage using the tub. Granted, it's a humid environment, so not hard to understand how this happens quickly but hopefully the hotel will take extra steps to check for this. My teen daughter and I were looking for a restful experience, which ORP definitely provided. Top notch, friendly service."