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HB Xalapa

Property class: 3.5

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Photo gallery for HB Xalapa

A modern lobby with a large seating area, a reception desk, and a view of the outdoor pool area.
A swimming pool with lounge chairs and umbrellas, surrounded by potted plants and a yellow building facade.
A modern lobby with a sofa, armchairs, a coffee table, and a desk area.
A modern lobby with a curved ceiling, a reception desk, bar stools, and a seating area with sofas and a coffee table.
A dining area with tables set for breakfast, outdoor umbrellas, and a pool in the background.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Lazaro Cardenas No. 9, Xalapa, VER, 91190
  • Place, Interactive Museum of Xalapa (MIX)
    ‪13 min walk‬
  • Place, Plaza Las Animas Mall
    ‪1 min drive‬
  • Place, Xalapa University
    ‪2 min drive‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪13 min drive‬

Room options

View all photos for Junior Suite King

A hotel room with two beds, a sofa, a window with curtains, and a nightstand with a lamp.

Junior Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar Doble

A hotel room with two beds, a desk, and a television.

Habitacion Estandar Doble

9.0 out of 10
Wonderful
(21 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Doble

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Junior Suite Doble

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar Doble

Room

Habitacion Estandar Doble

  • Sleeps 4
  • 1 Double Bed

View all photos for Habitacion Estandar King

A hotel room with a bed, desk, chair, and a large window with curtains.

Habitacion Estandar King

  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar King

A hotel room with a bed, desk, chair, and a large window with curtains.

Habitacion Estandar King

9.6 out of 10
Exceptional
(7 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

A hotel room with two beds, a sofa, and a window with curtains.

Junior Suite King

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar King discapacitados

A hotel room with a bed, a sofa, a nightstand, and a lamp.

Habitacion Estandar King discapacitados

8.0 out of 10
Very good
(1 review)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Xalapa

Within a short walk of Interactive Museum of Xalapa (MIX), HB Xalapa is within a mile (2 km) of Plaza Las Animas Mall. This 90-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Interactive Museum of Xalapa (MIX) - 13 min walk - 0.7 miles
  • Plaza Las Animas Mall - 1 min drive - 1.2 miles
  • Xalapa University - 2 min drive - 1.4 miles
  • Diego Rivera Center - 6 min drive - 1.7 miles
  • Xalapa Cathedral - 7 min drive - 2.1 miles

Getting around

  • Xalapa Station - 10 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 13 min drive

Restaurants

  • ‪Kaliman - ‬6 min walk
  • ‪Las Alitas De Pollito - ‬5 min walk
  • ‪Espresso 58 - ‬6 min walk
  • ‪Flor Catorce - ‬5 min walk
  • ‪El Choro - ‬5 min walk

About this property

HB Xalapa

HB Xalapa features an outdoor pool, a children's pool, and a gym. If you plan to drive, free valet parking is available. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, a conference center, and a business center.
Guests can expect free WiFi and 43-inch TVs with cable channels. Coffee makers, hair dryers, and safes are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 195 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (33 inches high)
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2007
  • Communal living room
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Renovated entire property - August 2024
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 13 2026 to September 13 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours on weekends. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per pet (varies based on length of stay), plus a deposit of MXN 1500 per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 195 for adults and MXN 145 for children
  • Pet deposit: MXN 1500 per stay
  • Pet fee: MXN 500 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 7:00 PM.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HB Hoteles
HB Hoteles Xalapa Hotel
HB Hoteles Hotel Xalapa
HB Hoteles Xalapa
HB Xalapa
Hoteles HB
Hoteles HB Xalapa
Hoteles Xalapa
Xalapa Hoteles
HB Xalapa Hotel
HB Xalapa Xalapa
HB Hoteles Xalapa
HB Xalapa Hotel Xalapa

Frequently asked questions

What's there to do around HB Xalapa?

This hotel is located in Xalapa, a short 18-minute walk from Plaza Las Animas Mall and also 13 minutes on foot from Interactive Museum of Xalapa (MIX). You'll also find Los Berros Park and Xalapeno Stadium within a short drive.

How much does it cost to stay at HB Xalapa?

As of Sep 29, 2026, prices found for a 1-night stay for 2 adults at HB Xalapa on Sep 30, 2026 start from $74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HB Xalapa feature a casino on the premises?

No, HB Xalapa doesn't have a casino.

Will I find an indoor pool at HB Xalapa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 7:00 PM.

Does HB Xalapa feature a restaurant that includes a breakfast menu?

Yes, HB Xalapa serves buffet breakfast each morning for a surcharge from its restaurant.

Will HB Xalapa allow pets to stay for free?

Although they can't stay for free, pets are welcome at HB Xalapa for a fee of MXN 500 per pet, per day. The property also provides food and water bowls. A deposit of MXN 1500 per stay is collected.

How far is the airport from HB Xalapa?

The closest major airport to HB Xalapa is Xalapa, Veracruz (JAL-El Lencero), which is 8.5 mi away (13 minutes by car).

HB Xalapa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 571 out of 793 reviews
Rating 8 - Good. 153 out of 793 reviews
Rating 6 - Okay. 36 out of 793 reviews
Rating 4 - Poor. 19 out of 793 reviews
Rating 2 - Terrible. 14 out of 793 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and service.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Location and overall cleanliness of the property
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and the hotel is up to date
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is cleaned, the food and prices are good. Staff very friendly
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & very upscale for the price
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mainly, it is close to CAXA, public transportation is available 24/7 and safe. Staff is very amicable and ready to help.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean, spacious room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was excellent! Fast and reliable.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities
NA
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
☺️😉
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

I had a wonderful stay at the HB Xalapa. The staff was very friendly and professional. Despite being next to a busy road, the room was surprisingly quiet. The bed was amazing! I really slept well in and the room itself was well apportioned. The only reason I did not give top marks was because the WiFi was poor - I could not a consistent and stable connection and had to use data on my phone and give up trying to use my computer. For such a lovely hotel, it would have been nice to have a small fridge in the room but other than those 2 things I was very satisfied with my stay.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurant Service is a disaster and the good quality is bad
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Disliked: Staff & service
Restaurant service is a disaster and food quality is bad
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
They not have refrigerator o ice machine there wasn’t in the restaurant
Stayed 4 nights in Oct 2024
Verified review

2/10 Terrible

Liked: Staff & service, property conditions & facilities
No me respetaron la reservación a pesar que ya se había cobrado, el personas ineficiente me cobró dos veces
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención amable por parte de valet parking, recepción, estacionamiento, limpieza y restaurante. Habitación amplia y con tina. Recomiendo hoteles hb, ya conocimos el.de Veracruz, el de Córdoba y Xalapa. Si hubiera algo que mejorar la tv no tuvo señal durante la estancia. Quizá para algunos huéspedes sea importante.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento con valet parking, la habitación súper limpia, buenas almohadas, desayuno equis.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y atención
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnífica ubicación y rica comida , el personal de limpieza súper servicial, gracias!!!
Stayed 4 nights in Jun 2026