6/10 Aceptable
Simone
5 mar. 2025
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Staff brilliant, hotel not so
The reception, bar, lounge and dining room are comfortable and inviting. The staff were brilliant, even though they seemed to be undermanned, with one person being needed in three different places. The service and food was great.
However...... when we went to the bedroom, it really was very tired and the stains on the outside of the sink, were definitely not appealing. They were from I think someone dying their hair and spilling the dye. The TV remote was missing. When we went down to the bar and asked about the missing remote control. The man said he would speak to someone and get it sorted. That someone was Kirsty. What an absolute treasure. She came and asked if it was okay, for her to go and search the room. She did and then went into other rooms to try and get a remote, that would work with the TV. When she had exhausted all options, she then suggested moving us to another room and insisted on helping us, to do it. The whole time she was bright and bubbly and made us feel relaxed and calm about it all. (We are not young people!) She even organised for us to have a free dessert as an apology. The new bedroom had a remote control, but the condition of the room was not good, with holes and marks in the walls.
We stayed in a large mansion house, a few weeks before, with everything more or less spot on. They charged us with an upgrade for 2 nights only about £15 more than we paid for one night at the Hotel Wrexham. Definitely not worth the money.
Simone
Se hospedó 1 noche en febrero de 2025