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Hotel Crystal Mountain

Family-friendly hotel with 2 restaurants and 3 indoor pools

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Photo gallery for Hotel Crystal Mountain

Front of property
Children's play area - outdoor
Superior Room, Balcony, Mountain View | In-room safe, desk, laptop workspace, blackout drapes
Restaurant
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Parking available
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
43-460 Wisla, ul. Bukowa 19a, Wisla, 43-460
  • Place, Nowa Ski Osada
    ‪8 min drive‬
  • Place, Wisla Ski Resort
    ‪11 min drive‬
  • Place, Adam Malysza Ski Jumping Venue Wisla-Malinka
    ‪12 min drive‬

Room options

View all photos for Classic Double Room, Balcony

Classic Double Room, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Classic Double Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Room, Balcony, Mountain View

Superior Room, Balcony, Mountain View | In-room safe, desk, laptop workspace, blackout drapes

Superior Room, Balcony, Mountain View

  • 484 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

About the neighborhood

Wisla

Hotel Crystal Mountain places you within 2 miles (3 km) of Wisle Market Square and Andrzej Podzorski Beskid Museum. This 491-room hotel welcomes business and leisure travelers with 3 indoor pools, a full-service spa, and 2 restaurants.

What's nearby

  • Wisle Market Square - 3 min drive - 1.1 miles
  • Nowa Ski Osada - 8 min drive - 3.2 miles
  • Wisla Ski Resort - 11 min drive - 2.4 miles
  • Adam Malysza Ski Jumping Venue Wisla-Malinka - 12 min drive - 4.9 miles
  • Szczyrk Ski Resort - 30 min drive - 15.0 miles

Getting around

  • Wisla Station - 8 min drive

Restaurants

  • ‪u Janeczki - ‬4 min drive
  • ‪Restauracja Crystal - ‬1 min walk
  • ‪Browar wisła - ‬3 min drive
  • ‪Hospoda s Knedlíkem - ‬4 min drive
  • ‪Restauracja Dom Zdrojowy - ‬6 min drive

About this property

Hotel Crystal Mountain

Family-friendly hotel with 2 restaurants and 3 indoor pools
Guests of Hotel Crystal Mountain have access to a full-service spa, 3 indoor pools, and a children's pool. Self parking is offered for PLN 70 per night. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
50-inch flat-screen TVs come with digital channels. Bathrooms offer hair dryers and slippers. Balconies, coffee makers, and safes are also available. Change of towels is available on request.
3 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Salon Dr Irena Eris Beauty Partner has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 3 indoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • Waterslide

Family friendly

  • 3 indoor pools
  • Baby bath
  • Changing table
  • Children's pool
  • Free children's club
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 100 per pet, per night
  • Pet weight must not exceed 55 lbs per pet
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for PLN 250.0 per night
  • Cribs/infant beds are available for PLN 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: PLN 3.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Frequently asked questions

What can I see near Hotel Crystal Mountain?

This hotel is located in Wisla, close to Wisle Market Square, Wisla Ski Resort, and Nowa Ski Osada. You'll also find Adam Malysza Ski Jumping Venue Wisla-Malinka and Andrzej Podzorski Beskid Museum within a short drive.

Will I be able to park at Hotel Crystal Mountain?

Yes, covered parking is offered for PLN 70 per night. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hotel Crystal Mountain?

Salon Dr Irena Eris Beauty Partner is the hotel's spa and services include hot stone massages, prenatal massages, and couples treatments.

Does Hotel Crystal Mountain include a casino at the property?

No, Hotel Crystal Mountain doesn't have a casino.

Will I find an indoor pool at Hotel Crystal Mountain?

Yes, this hotel has 3 indoor pools along with an outdoor pool. Guests have access between 9:00 AM and 9:00 PM and the seasonal pool is normally open from June until September.

Is Hotel Crystal Mountain a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 3 indoor pools, a poolside bar, and 2 restaurants.

Does Hotel Crystal Mountain have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Crystal Mountain feature a restaurant that includes a breakfast menu?

Yes, Hotel Crystal Mountain has 2 restaurants, and serves free buffet breakfast each morning.

Will Hotel Crystal Mountain allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Crystal Mountain for a fee of PLN 100 per pet, per night. The property also provides food and water bowls.

Does Hotel Crystal Mountain have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Hotel Crystal Mountain?

Yes, every guestroom at Hotel Crystal Mountain comes with a balcony with some featuring mountain views.

Does Hotel Crystal Mountain host weddings?

There are wedding services available at Hotel Crystal Mountain if that's in your vacation plans.

Hotel Crystal Mountain Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 4 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mateusz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the property itself is just great. You won’t be disappointed. We had a Superior Room with Balcony and it truly amazing. Very spacious, clean and modern. The view is breathtaking.
Stayed 2 nights in Jun 2025

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jozef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prijemny hotel

Pekny moderny hotel ,vyborne sluzby usluzny personal ranajky sa nam zdali nedos slabee ziadny vyber kolacov iba croasant,
Stayed 1 night in Apr 2025

6/10 Okay

Katarzyna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you come here for a view, you will not get disappointed. Whoever designed this property, did an excellent job. If you come here for peace and quiet, don’t count on it. 5* experience it was not for sure in terms of staff, the only ones I would like to praise are the filipino waiting staff at the buffet services. I was refused a bottle of still water on the last day of our stay even though had 2 more hours till check out.. tried to explain I need to take meds but the receptionist Klaudia kept talking over me trying to say it’s a service they only provide in the afternoon when the housekeeping was attending the room in the morning the previous day .. I was lost for words and appalled by this nonsense.
Stayed 3 nights in Jan 2025

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Blazej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Overly priced

Not bad, not great. Definitely overpriced.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ewelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel, super Frühstück, Zimmer sind sehr groß und der Ausblick ist wunderschön
Stayed 2 nights in Oct 2024