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Mercure Hotel Windhoek

4.0 star property
Hotel with a full-service spa, near Maerua Mall

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Photo gallery for Mercure Hotel Windhoek

Interior entrance
Interior
Restaurant
Front of property
Miscellaneous

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
Corner Of Auas Aviation Road, Windhoek, 9000
  • Place, Maerua Mall
    ‪2 min drive‬
  • Place, The Grove Mall of Namibia
    ‪3 min drive‬
  • Place, NamibRand Nature Reserve
    ‪4 min drive‬
  • Airport, Windhoek (WDH-Hosea Kutako)
    ‪35 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | In-room safe, individually furnished, desk, laptop workspace

Privilege, Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Classic Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Windhoek

Maerua Mall is within 2 miles (3 km) of Mercure Hotel Windhoek while other popular attractions such as The Grove Mall of Namibia are within 3 miles (5 km). This 199-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Safari Court Conference Center - 2 min walk - 0.1 miles
  • Maerua Mall - 2 min drive - 1.4 miles
  • The Grove Mall of Namibia - 3 min drive - 2.1 miles
  • NamibRand Nature Reserve - 4 min drive - 2.3 miles
  • Katutura Township - 4 min drive - 2.3 miles

Getting around

  • Windhoek Station - 11 min drive
  • Windhoek (ERS-Eros) - 2 min drive

Restaurants

  • ‪Jonnos Bistro - ‬4 min drive
  • ‪Krisjan's Bistro - ‬4 min drive
  • ‪La Leona - ‬3 min drive
  • ‪Col'Cacchio pizzeria - ‬5 min drive
  • ‪Piccolo Caffe & Lounge - ‬5 min drive

About this property

Mercure Hotel Windhoek

Hotel with a full-service spa, near Maerua Mall
At Mercure Hotel Windhoek, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for NAD 380 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and desks are also available. Private bathrooms are not ensuite.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oukolele Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

Similar properties

Exterior
Hilton Windhoek
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 842 reviews
$92 nightly
The price is $108
Dec 5 - Dec 6
Total with taxes and fees
Hilton Windhoek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Frequently asked questions

Is free cancellation available at Mercure Hotel Windhoek?

Mercure Hotel Windhoek provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see close to Mercure Hotel Windhoek?

This hotel is located in Windhoek, just steps from Safari Court Conference Center. You'll also find Independence Stadium and Maerua Mall within a short drive.

Will I be able to park at Mercure Hotel Windhoek?

Yes, secured self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible van parking are also available for guests.

Is a spa located at Mercure Hotel Windhoek?

Oukolele Spa is the hotel's spa and services include deep-tissue massages, couples treatments, and aromatherapy.

Does Mercure Hotel Windhoek feature a casino?

No, Mercure Hotel Windhoek doesn't have a casino.

Is there an indoor pool at Mercure Hotel Windhoek?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

Is Mercure Hotel Windhoek a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Mercure Hotel Windhoek?

No, but this hotel does have a steam room.

Does Mercure Hotel Windhoek have a restaurant that serves breakfast?

Yes, Mercure Hotel Windhoek serves buffet breakfast each morning for a surcharge from its restaurant.

Does Mercure Hotel Windhoek allow pets to stay free of charge?

No, pets aren't allowed at Mercure Hotel Windhoek though service animals are welcome.

Are there connecting rooms at Mercure Hotel Windhoek?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Mercure Hotel Windhoek?

The closest major airport to Mercure Hotel Windhoek is Windhoek (ERS-Eros), which is within a mile. Another top airport is Windhoek (WDH-Hosea Kutako), which is located 29.2 mi away (45-minute drive).

Can I book a room with a balcony at Mercure Hotel Windhoek?

No, at Mercure Hotel Windhoek, there aren't any guestrooms that list a balcony.

Mercure Hotel Windhoek Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 15 out of 34 reviews
Rating 8 - Good. 13 out of 34 reviews
Rating 6 - Okay. 3 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Erwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Stayed 1 night in Jun 2025

8/10 Good

lehlohonolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Boma, Houston

Stayed 4 nights in Mar 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025

8/10 Good

Lloyd

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Toivo

Stayed 1 night in Jan 2025

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

FCI Flight Centre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Keiko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024

6/10 Okay

Jamie, Taupo

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024

10/10 Excellent

Ramohudi Simon

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Hernan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024

8/10 Good

Bernadette

Stayed 1 night in Mar 2024

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024

8/10 Good

Hoshyar

Stayed 1 night in Jul 2023

8/10 Good

Jignesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022

2/10 Terrible

Martha

Stayed 2 nights in Jun 2022

10/10 Excellent

Janes

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine
Stayed 1 night in Jul 2025

4/10 Poor

Magnus

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

samuel suhwan

Stayed 1 night in Jun 2025

10/10 Excellent

Maik

Stayed 2 nights in Apr 2025

6/10 Okay

Torben

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025