4/10 Poor
Jeffery
Traveled with group
Jan 29, 2026
Where to begin?
The property was very nice, however the service was pretty poor. We had a group of 45 and the overall consensus was the same, it's like they just don't care. Not sure if it's because most don't tip? I always take 100 singles and 20 $5's with me to tip...you might think they would remember who's tipping and who's not!?
There were a handful of outstanding workers at the resort, however that was eroded by almost everyone else. Examples would be: not making eye contact or responding to a hello or good morning as you pass. Bar staff not making eye contact and waiting 20+ minutes for a drink at the pool. Countless examples of workers chatting it up with each other, on a phone etc while you just wait. Even by 'island standards', this was really bad. Wait staff in town were slow, but aware.
The food: buffet was pretty decent, BUT 1 morning they were breaking down at 10:40am when it closed at 11. The BBQ was FANTASTIC!!!!! Service was great and the food, ahhhh. Mexican restaurant, not good. Sushi, laughable! The rolls were on par with your local US grocery store, but the sashimi, inedible...water logged and somewhat unidentifiable.
The room was pretty good and comfy, they have 2 different teams with stocking the bar and cleaning. We went 2 days w/out water in the room and it took asking 4 different people to finally get someone to have it addressed.
Jeffery
Stayed 7 nights in Jan 2026



































