4/10 Poor
Maya
Traveled with partner
Sep 17, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing we enjoyed was the beach.
The service was very unfriendly, particularly the front desk and unhelpful. We requested a king bed and got 2 queens. The room had no towel rails, loose electrical sockets, mold in the shower and although we got an ocean view room, we couldn’t enjoy it because there was no net curtains on the windows, so if you opened the blackout curtain, everyone across from us could see right in! We had ceiling tiles fall down in the bathroom and a flood of water in the closet. After constantly pressing the font desk we finally had to pay more to get an ocean view room, but it also had a leak running down the wall.
There were very little choices in the nicer restaurants and it was hit or miss with the quality of the food. I had some beef that was like leather and every dish got the same vegetables, which were basically raw. The Italian restaurant was definitely not Italian food, other than serving spaghetti. There were not enough servers in the restaurants, so the service was slow and bad and in most cases unfriendly, with hour waits outside to get a table. You had to reserve online for the Japanese restaurant at 1pm sharp, or 5 minutes later it would be fully booked because they only had 3 teppenyaki tables. The bar staff were also unfriendly and didn’t know the correct ingredients for most cocktails, or even have those ingredients. At the beach or pool, which was dirty, they would only allow one towel per person.
Maya
Stayed 8 nights in Sep 2025
