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The cleanliness was great. My only issue was staff was not friendly at all with the exception of Jose. Most of them were rude, not kind, and not friendly esp when you had a concern. I will not be staying at this resort again as there are better options out there.

Hotel Renaissance was beautiful and everyone was so friendly. The customer service was exceptional.

Owners for 20 years. Fun place

We had the best experience. Room was cleaned every time we left. Dishes put away, fresh towels. Fantastic service from front desk as well as little travel golf carts to get you around the property. Even had some great food options. We definitely give it 5 stars

Good buffet and good service

Love the Divi Phoenix! Beautiful hotel with amazing staff.

Good buffet and good service

Our 4th time staying and as always perfection! The food was so good, everyone was so friendly. Erwin is the best greeter at the front desk. His smiling face is just the best! Definitely will be back again!

We recently enjoyed a 7-night stay at this resort. It was our second Secrets property and our 12th all-inclusive vacation, and a few things really stood out in the best way: the wonderful staff (always friendly and accommodating), the easy access to stunning Baby Beach (absolutely amazing), and the delicious breakfast and lunch buffets with plenty of variety. The baked goods were also a real treat! On the flip side, we weren’t as impressed with the dinner menus. The options felt a bit limited, and we really wished there had been a buffet at dinner—especially since breakfast and lunch were so good. We also tried the Preferred Club upgrade but didn’t find it worth the extra cost. While it did offer an à la carte menu for breakfast and lunch, most of those dishes were available at the buffet anyway, and service was quite slow. Our room had an ocean-view balcony with a tub, but there was no privacy to comfortably use it. The Preferred Club lounge did have premium spirits, and snacks/treats. The preferred club also offered a smaller infinity pool separate but next to the main infinity pool, but using the pool bar meant either waiting for occasional service or getting out of the water to order. Overall, the staff, beach access, and daytime dining made the trip memorable, but dinner options and the Preferred Club didn’t quite live up to expectations.