Extremely terrible experience with Professional Holiday homes, 1 night into a 4 night stay our gas ran out, only to go outside and switch gas bottles and find they were both bone dry to which we had Zero hot water and Zero gas to cook with.
Contacted their Emergency afterhours team and explained the situation around 10pm, they were Absolutely ZERO help as i had to call them four times over 12 hours just to get an update and both awnsers were "sorry, cant get through to anyone". Very stressful as we spent all day at the beach and hadnt even showered yet, And had to buy food from local shops as we could not cook breakfast and lunch for ourselves and our 3 year old.
After 16 hours it was finally replaced over and we were able to return to the property and have a shower.
Professional holiday homes offered nothing but a simple sorry, I have tried emailing claims department to see if they can make this situation right and give us our hard earned money back, and they (Donna George) have acknowledged initial email but ignoring my follow up emails. (It has been 1 week since sending original email)
Travelling with a pregnant wife and 3 year old for a holiday weekend away this was meant to be relaxing but instead was extremely stressful for us, I do NOT recommend Professional holiday homes.