The host was responsive and helpful. The unit had a couple of shortcomings, especially with the very cold weather. First the heat was not even throughout and the downstairs was particularly cold, even with the thermostat set at 72, which is higher that I would normally set the heat. Second the bedding (blankets) could use an upgrade. Other than that the unit was very clean and well stocked with coffee, kitchenware, soaps, etc. Overall, a good place to stay for skiing at Mountain Creek.