4/10 Malo
Mariana
Viaje familiar
14 jun. 2025
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
It was one of the WORST experiences of our lives.
The first night everything was fine, but the second night, at 3 in the morning (my friend and I were already asleep), a stranger couple tried and managed to get into our room. Our reaction was to scream (we were on the first floor, next to the elevator). The couple left.
We called the front desk, and not only did no one check on us (we're sure our screams could be heard throughout the hotel), but the front desk person's response was a terse apology because they had assigned and given a key to guests who had just arrived at that hour.
We tried to lock our room afterward, but the lock didn't work, so we went back to try to sleep, pumped full of adrenaline and scared.
The next day we went with the person at reception (who was not the same man who was on guard that night) and not only did he minimize the event but he did not offer any additional apology, follow-up or compensation.
We DO NOT recommend this hotel.
Mariana
Se hospedó 2 noches en mayo de 2025
