4/10 Poor
Ben L.
Oct 24, 2019
Disliked: Cleanliness
Not as described, not clean, will not rent from NovaSol properties again
Our initial impression of the property was very good on arrival once we found it. It's in the middle of orchards and farm land; very picturesque. The owner was very nice, spoke good English and was very friendly. We arrived late afternoon and it was clear the house had been unoccupied. We found out later that it had been closed for two days. This was an issue because the house was hot and only has a small ac unit mounted in the stairwell. Additionally, the sitting room is separated from the rest of the house and does not have an ac unit. Because the hot water heater is in a room between the sitting room and where the ac is located, there is no way for the ac to cool this room. There are lots of mosquitoes which may be expected, but not all rooms had screens on their windows so they couldn't be cooled at night. Further, the description says it's a working farm. That's fine, part of the charm. It doesn't say that the maintenance area for the tractor is right outside the bedroom windows and might be running at 6:30 am. Might have been okay the windows were closed. Finally, there was old grease/fat sitting in a pan, in the cabinet, open, left over food in the freezer, the freezer needed to be defrosted, and it's door was held shut by a screw wedged into the side. This did not inspire confidence in the cleanliness of the rest of the house, namely, towels and bed linens. We left the next morning, letting the owner know why. We requested a refund from the management company and were initially told no refund. After supplying photos they said they were investigating but have not responded since then.
Ben L.
Stayed 4 nights in Sep 2019