8/10 Good
Michael
Traveled with family
Oct 13, 2025
Liked: Staff & service
We had a 2 bedroom villa. The 2 rooms were connected walking outside on the covered terrasse along the pool. A bit dodgy as we had our kids aged 5 and 8, so we enden up sleeping with a kid each in the 2 bedrooms. In fact it did not seem much like a villa as the seating area and kitchen were outside on the covered terrasse. There were no sun beds at our villa and looking at the neighbors villas ours were also the smallest of them. No way near the 170 sqm they wrote on hotels.com. Also the villa was quite worked down and needed some upgrading. So a bit disappointed on that part. However, the resort shared areas were wonderful and the staff extremely friendly. Very nice food at the Japanese restaurant and also breakfast at the Habitat overlooking the pool and jungle was excellent. Upon check-out we mentioned a few thinks that was wrong in the room, loose toilet and sewer smell, loose tap and other small bits and the friendly receptionist gave us a 10% discount on our bills from the restaurants and bar. That was good service again. All in all a nice hotel, but I would rate it a 4 star rather than a 5 star hotel.
Michael
Stayed 4 nights in Oct 2025
