6/10 Okay
Britney, McCoy
May 8, 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
First night we stayed up kind of late talking. My bed was by the fan. It was around 12:30 am. I turned down my sheets, and immediately got a waft of stale cigarette smells and cologne. My mom suggested someone else might be smoking in their room. That didn’t make sense to me because I was pretty sure all of the rooms were non smoking. After I checked the sheets, and smelled harder it was clear that the sheets on my bed were never changed prior to my arrival. I was tired and grossed out. The phone next to the main beds didn’t have cords and was broken. I called the lobby, and she was very accommodating, and offered a room change. I was too tired to deal with that especially because I had a service dog with me, and it would have been a hassle. I just wanted clean sheets. The staff was quick is getting me some, and said the manager would contact me. The manager never did which was unprofessional in my opinion. There was a cleanliness issue with my room. Even had pink mold looking stuff in the bathroom around the tub tiles. It’s a hotel so I didn’t expect much. But given the lack of manager attentiveness, and lack of the cleaning crew doing their job properly I just want to make others aware to check their rooms upon arrival. All of the front desk personnel were friendly. They even kept me updated on if my dog was barking and disturbing others. I didn’t spend much time at the hotel to see the other accommodations.
Britney
Stayed 2 nights in May 2025