2/10 Terrible
Natasha
Viaje familiar
21 abr. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shabby run down "resort" which is a disgrace to the Accor brand. Be warned - a "3 bed spa suite" does not exist at Peppers. It's a 2 bed apartment with a hotel room adjacent (not connecting). The check-in staff said that I had to complain to Expedia, not them, which I did. Expedia have given me a part refund due to false advertising. Please note I'm not in the habit of complaining - it's not an enjoyable way to spend a holiday.
Check in staff tried, and moved us on our second night to a larger 2 bed apartment with the hotel room attached. However, cooking facilities insufficient., no oven, one fry pan which was wonky and meant we had to cook one steak at a time, eat the cooked bit, then return it to the pan, one at a time, to complete cooking because the fry pan didn't sit flat on the stove top, The one knife for chopping was blunt. One dish for the microwave was all that was provided.
Furniture worn out, Carpet worn or damaged down to the threads. Bicycles, advertised as an activity, were broken - no brakes (brake cable just hanging there), seat padding gone, no bells, which is a danger to all other users of the extensive bike/walking paths nearyby. We only peddled for a short time before declaring it too horrible to continue. Bikes essentially unrideable.
The jacuzzi located at the hotel pool was green and closed during our Easter stay.
I've complained to expedia and Accor. Expedia issued me a part refund. Not sure what Accor will do yet.
Natasha
Se hospedó 4 noches en abril de 2025