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Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

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Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
A modern interior with a unique geometric ceiling, a central seating area with round ottomans, and a bar counter with bar stools.
Exterior detail
Bar (on property)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Grand Room

Grand Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Grand Room

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

Premium Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1025 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Holistika Art Walk, Hotel Milam, Michelin Key winner is within 2 miles (3 km) of Hospital de Tulum. This 36-room, 4-star hotel has private in-room pools along with a restaurant and a full-service spa.

What's nearby

  • Holistika Art Walk - 8 min walk - 0.5 miles
  • Hospital de Tulum - 3 min drive - 1.1 miles
  • Dos Aguas Park - 4 min drive - 1.6 miles
  • Tulum Beach - 13 min drive - 4.6 miles
  • Tulum Mayan Ruins - 14 min drive - 4.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk

About this property

Hotel Milam, Michelin Key winner

Guests staying at Hotel Milam, Michelin Key winner enjoy access to a full-service spa, an outdoor pool, and a steam room. Transportation is made easy with a beach shuttle. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas and laundry facilities.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include private pools, coffee makers, and ironing boards.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 812 per pet, per day
  • Dogs only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

Are free cancellation options available at Hotel Milam, Michelin Key winner?

Hotel Milam, Michelin Key winner provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on May 11, 2026 start from $415, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Milam, Michelin Key winner?

This hotel is situated in La Veleta within a short 8-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is parking available on site at Hotel Milam, Michelin Key winner?

No, there isn't parking at this hotel.

Is a spa located at Hotel Milam, Michelin Key winner?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, aromatherapy, and reflexology.

Does Hotel Milam, Michelin Key winner have a casino at the property?

No, Hotel Milam, Michelin Key winner doesn't have a casino.

Will I find an indoor pool at Hotel Milam, Michelin Key winner?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

Is Hotel Milam, Michelin Key winner a good place to stay for couples?

There are many amenities for couples at this hotel, including a private pool as well as a restaurant and an outdoor pool.

Does Hotel Milam, Michelin Key winner have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Milam, Michelin Key winner have a restaurant that serves breakfast?

No, Hotel Milam, Michelin Key winner doesn't have a restaurant that serves breakfast.

Will Hotel Milam, Michelin Key winner allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Milam, Michelin Key winner for a fee of MXN 812 per pet, per day. The property also provides food and water bowls.

Does Hotel Milam, Michelin Key winner have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Milam, Michelin Key winner?

The closest major airport to Hotel Milam, Michelin Key winner is Tulum Intl. Airport (TQO), which is 24.3 mi away (43 minutes by car).

Are there rooms with balconies that I can book at Hotel Milam, Michelin Key winner?

Yes, some guestrooms at Hotel Milam, Michelin Key winner offer a deck/patio and may feature garden views.

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 191 out of 219 reviews
Rating 8 - Good. 17 out of 219 reviews
Rating 6 - Okay. 5 out of 219 reviews
Rating 4 - Poor. 3 out of 219 reviews
Rating 2 - Terrible. 3 out of 219 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities
My stay at Milam was great. Quiet and relaxing. The food and service is excellent. The staff was very accommodating. At one point I had misplaced my wallet and they went as far as checking the security cameras to see what I did with it when I finished my breakfast. They confirmed I put it in a certain pocket which helped me find it. I would definitely recommend this place.
Stayed 3 nights in Jan 2026

10/10 Excellent

Georgia

Stayed 7 nights in Dec 2025

10/10 Excellent

Aldo

Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel experiences I’ve had and the staff by far super helpful at all times of the day 24/7 anytime I had a issue or question quickly tended to all my needs.
Stayed 3 nights in Jan 2026

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Best experience ever in tulum, every standard was met and they took every step to go above and beyond
Stayed 5 nights in Jan 2026

8/10 Good

richard

Stayed 2 nights in Jan 2026

10/10 Excellent

Roshaunda

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the room The everything! I enjoyed my stay and most certainly will be returning. The food was so delicious and worth every penny. I’m glad.
Stayed 1 night in Nov 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was great.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ebrima

Stayed 5 nights in Jan 2026

10/10 Excellent

Prindi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2025

6/10 Okay

Brandie

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival of the bag handling guys wrote on my suitcase accidentally with pen and I got upset because he just damaged my new Beis suitcase. And when I made a big deal, they changed me from room 16 to room 8…. Whatever that means. When I checked into the room, the light behind the headboard didn’t work, the nightstand lamps didn’t work- one of them, shocked me. The pool lights didn’t work at night time and neither did the led strip around the floor. And neither did the outside lights work in the front porch or the tree lights. When I went to go, ask them if they could get them to work Rocardo at the desk said that none of them are supposed to turn on or work and I told him that was the reason why I booked the room- So that I could use the pool at night. As I’m browsing Instagram, I see that other people and a friend who just checked in also have the lights on in their rooms that I was told aren’t an amenity that are supposed to turn on that it was just for the photos for “promotional purposes.” Weird vibes.
Stayed 2 nights in Jan 2026

10/10 Excellent

Laura

Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Stayed 3 nights in Dec 2025

10/10 Excellent

Baran

Stayed 6 nights in Dec 2025

10/10 Excellent

Sareeta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2025

10/10 Excellent

Ramsey

Traveled with partner
Liked: Amenities
Our stay at Hotel Milam was truly magnificent! The room was beautiful, the pool was warm and inviting, the food served was delicious, and most importantly the hotel was very well appointed. The best part of it all was the staff! We were warmly greeted by Ara who was kind and informative. She made our stay even more enjoyable and she made us feel at ease. Mira recommended Eufemia for the best beach vibe (we went twice. Once to see the sunrise and once for sunset). Rafael was also very kind and made or stay feel effortless when he’d call taxi’s for us. The housekeeping team kept our room clean and were very quick! Overall, this place made us feel safe, comfortable, and excited the whole time. Beautiful views in the jungle. 10/10 would come again!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nguza

Stayed 3 nights in Dec 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and very clean
Stayed 3 nights in Nov 2025

8/10 Good

Tarimah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful, clean and aesthetically pleasing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
the best hotel i've ever stayed at! The room is just something else.
Stayed 1 night in Nov 2025

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet,safe,Great service
Stayed 4 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulum itself has a very healing energy/vibe to it but this place takes it to a whole nother level. I mistakenly used to stay at Air bnbs when I traveled to Tulum, that's never happening again. I will be staying here every time.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sizani

great news lace to stay
Stayed 4 nights in Nov 2025