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K'uyen Boutique Hotel

4.0 star property
Adults-only hotel with 2 restaurants and a full-service spa
VIP Access

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Photo gallery for K'uyen Boutique Hotel

Luxury Suite, 1 Bedroom | Terrace/patio
50-inch Smart TV with digital channels, TV, Netflix
Standard Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board
Deluxe Penthouse, 1 King Bed, Private Pool | Bathroom shower
Deluxe Penthouse, 1 King Bed, Private Pool | Balcony view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Spa
  • Housekeeping

Explore the area

View in a map
C. Balam Dzakab, Tulum, QROO, 77600
  • Place, Tulum National Park
    ‪3 min drive‬
  • Place, Playa Paraiso
    ‪7 min drive‬
  • Place, Tulum Mayan Ruins
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom | Terrace/patio

Luxury Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 King Bed, Private Pool

Deluxe Penthouse, 1 King Bed, Private Pool | Terrace/patio

Deluxe Penthouse, 1 King Bed, Private Pool

  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Private Pool

Penthouse, 1 King Bed, Private Pool | Terrace/patio

Penthouse, 1 King Bed, Private Pool

  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zama, K'uyen Boutique Hotel is within a few miles (5 km) of popular sights such as Tulum Mayan Ruins and Tulum Beach. This 4-star hotel has 25 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool.

What's nearby

  • Tulum National Park - 3 min drive - 1.8 miles
  • Las Palmas Public Beach - 6 min drive - 2.7 miles
  • Tulum Beach - 6 min drive - 3.5 miles
  • Playa Paraiso - 7 min drive - 3.1 miles
  • Tulum Mayan Ruins - 8 min drive - 3.1 miles

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Jasmine - ‬9 min walk
  • ‪Coco Cafe - ‬9 min walk
  • ‪Rossina - ‬5 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Maya-Xel Tulum by Jaguar Negro - ‬6 min walk

About this property

K'uyen Boutique Hotel

Adults-only hotel with 2 restaurants and a full-service spa
Guests staying at K'uyen Boutique Hotel enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking, along with a beach shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only hotel include a business center, wedding services, and a TV in a common area.
50-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, free toiletries, and slippers. Espresso makers, ceiling fans, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages and sports massages.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 21 are not permitted to stay at this adults-only property (only guests 21 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Frequently asked questions

Is a free cancellation option available at K'uyen Boutique Hotel?

K'uyen Boutique Hotel offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do around K'uyen Boutique Hotel?

This hotel is situated in Zama within a short 15-minute walk of Jaguar Park and also 16 minutes on foot from Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum National Park within a short drive.

Will I be able to park at K'uyen Boutique Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Is a spa located at K'uyen Boutique Hotel?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, and couples treatments.

Does K'uyen Boutique Hotel have a casino on the premises?

No, K'uyen Boutique Hotel doesn't have a casino.

Is there an indoor pool at K'uyen Boutique Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is K'uyen Boutique Hotel good for couples?

This adults-only hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and a bar.

Does K'uyen Boutique Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does K'uyen Boutique Hotel have a restaurant that serves breakfast?

Yes, K'uyen Boutique Hotel has 2 restaurants, and serves free continental breakfast each morning.

Does K'uyen Boutique Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at K'uyen Boutique Hotel.

Does K'uyen Boutique Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to K'uyen Boutique Hotel?

The closest major airport to K'uyen Boutique Hotel is Tulum Intl. Airport (TQO), which is 25.9 mi away (49 minutes by car).

Are there rooms with balconies at K'uyen Boutique Hotel?

Yes, some guestrooms at K'uyen Boutique Hotel offer a furnished balcony and may feature resort views.

Does K'uyen Boutique Hotel have a wedding venue?

There are wedding services available at K'uyen Boutique Hotel if that's in your vacation plans.

Reviews

K'uyen Boutique Hotel Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 94 out of 124 reviews
Rating 8 - Good. 17 out of 124 reviews
Rating 6 - Okay. 8 out of 124 reviews
Rating 4 - Poor. 1 out of 124 reviews
Rating 2 - Terrible. 4 out of 124 reviews

Reviews

10/10 Excellent

Tanisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk guy was a little questionable as he tried to charge/pocket a fee to get a taxi for us but us knowing that it’s a free service offered by the hotel looked so him a little sideways. Other than that I liked it. Clean safe and modern. I left the Kan hotel to come here. I didn’t regret it!
Stayed 3 nights in Feb 2025

10/10 Excellent

Selita Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband chose this hotel for our anniversary! The hotel was very clean and the staff was helpful and really nice, me and my husband only problem was the manager name is Aviana I think I’m saying it right. When we were told something by the staff they would stated that their boss told them to tell us, she will be right in our present and never introduce herself, we found out who she was through the staff when told something, but always had something to say. Another thing is she was there ALL DAY on her computer even at night on the rooftop micromanaging the staff, and everything her staff do! She was not approachable and didn’t talk to us nor have I noticed her talking to any other guest we had to speck to her first and she responded back and that’s all. Being in that type of position you should be sociable and approachable!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Oscar

Traveled with family
.
Stayed 4 nights in Mar 2025

8/10 Good

brian

Stayed 7 nights in Mar 2025

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Limited food options nearby, coupled with paper thin walls leads to a pretty uncomfortable stay. Additionally, the room provided a door to another room that inexplicably had a one way lock only, meaning they could enter our room at any time. The water in the shower would be warm for approximately 5 minutes before turning rather tepid.
Stayed 4 nights in Jan 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite not loud at all. Me and wife enjoyed our stay.
Stayed 5 nights in Dec 2024

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Stayed 1 night in Dec 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would return.
Stayed 7 nights in Oct 2024

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
Stayed 5 nights in Oct 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need better signage to find the place, but I am totally staying here again. I would in fact LIVE here! Beautiful area and accommodations.
Stayed 1 night in Sep 2024

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Sep 2024

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor lugar para hospedarse, fueron realmente muy atentos conmigo en todo momento y atendían mis dudas y servicios al instante. Además te sientes muy segura y tranquila.
Stayed 3 nights in Aug 2024

10/10 Excellent

DANIEL, Palm Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!! I would stay here again!!!
Stayed 14 nights in Jul 2024

8/10 Good

Magdaleno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to find with GPS
Stayed 1 night in Jul 2024

8/10 Good

Deshante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. only thing I would say is it’s no elevator
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael Antoine

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks
Stayed 3 nights in Jul 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
Stayed 6 nights in Jul 2024

2/10 Terrible

Muhanad

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there everyone be careful with these hotel very very shady not safe no water no AC my wife was pregnant and there was no elevator I got the most expensive room and for it to not even have water or ac is very bad
Stayed 3 nights in Jul 2024

10/10 Excellent

Keondra J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff, will return!
Stayed 3 nights in Jun 2024

10/10 Excellent

Christy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Stayed 2 nights in May 2024