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BT Homes - Tankah Bay

Property class: 5 and above

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Photo gallery for BT Homes - Tankah Bay

A pool with lounge chairs and a wooden deck, surrounded by lush tropical vegetation.
A hotel room with a bed, a TV, a balcony with a view, and a ceiling fan.
A hammock over a pool with a wooden deck and outdoor furniture, surrounded by lush greenery.
A poolside area with lounge chairs and a pergola overlooking the beach.
A modern kitchen with a large wooden table set for dining, a stainless steel refrigerator, and a view of the outdoors.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space

Explore the area

View in a map
Balam Canché, Tulum, QROO, 77772
  • Place, Soliman Bay
    ‪8 min walk‬
  • Place, Cenote Manatí
    ‪4 min drive‬
  • Place, Tulum Mayan Ruins
    ‪15 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪82 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, Ocean View (306)

A poolside area with a wooden deck, a lounge with green cushions, and a view of the ocean.

Apartment, 2 Bedrooms, Ocean View (306)

  • Ocean view
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free wired internet

View all photos for Apartment, 2 Bedrooms, Ocean View (102)

A modern living room with a sofa, dining area, and kitchen.

Apartment, 2 Bedrooms, Ocean View (102)

  • Ocean view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed
  • Free wired internet

View all photos for Apartment, 2 Bedrooms, Pool Access (301)

A modern hotel room with a large bed, a desk, and a balcony with a view of palm trees and buildings.

Apartment, 2 Bedrooms, Pool Access (301)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free wired internet

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About the neighborhood

Tulum

Within a short walk of Soliman Bay, this apartment is within a mile (2 km) of Cenote Manatí. The 5-star apartment includes a kitchen, a dining area, and a private yard.
View more Apartments in TulumOpens in a new window

What's nearby

  • Soliman Bay - 8 min walk - 0.5 miles
  • Cenote Manatí - 4 min drive - 1.1 miles
  • Tulum Mayan Ruins - 15 min drive - 8.1 miles
  • Tulum Beach - 26 min drive - 14.0 miles
  • Playa Paraiso - 27 min drive - 13.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 71 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬12 min drive
  • ‪Xula Vista Restaurant - ‬12 min drive
  • ‪World Cafe - ‬9 min drive
  • ‪Seaside Grill - ‬10 min drive
  • ‪King Kebab - ‬11 min drive

About this property

BT Homes - Tankah Bay

This apartment features an outdoor pool, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1500 per room one-way. Other amenities at this beach apartment building include express check-out and local meal delivery service.
The apartment is individually decorated and features a kitchen and 2 bathrooms, and there's space to spread out with 2 bedrooms and a dining area. Guests can expect to find 50-inch Smart TV with digital channels and Netflix, along with free WiFi and wired Internet. Pillowtop beds are dressed in premium bedding and pillow menus, and the bathroom offers a rainfall showerhead and free toiletries. Other standard amenities include a private yard, a coffee maker, and a safe.
Recreational amenities at the apartment include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and massages.

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O Tulum Riviera Maya Condo Hotel
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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 637 reviews
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Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Thai massages

Internet

  • Available in the apartment: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car rental
  • Car recommended
  • Onsite parking includes off-street options

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster
  • Toaster oven

Dining

  • Chef service
  • Dining table

Bedrooms

  • 2 bedrooms
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Deck/patio
  • Yard

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • No elevator
  • Smooth flooring in room
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Local maps
  • Meal delivery service
  • Restaurant dining guides
  • Safe
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Locally-owned and organized tours and activities

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Gather used towels
Remove personal items, remove leftover food and drinks, and take out the trash
Turn off the lights and lock the doors

Access methods

Access code, host will greet you

Pets

  • This property doesn't allow pets or service animals

Property payment types

American ExpressVisa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 500 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 1500 per room (one-way)
  • Airport shuttle fee per child: MXN 1500 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Xila By BT Homes
Casa Xilá By BT Homes
Mordern Beachfront By Bt Homes
Luxury and Mordern Beachfront Condo by BT Homes Tulum
Luxury and Mordern Beachfront Condo by BT Homes Aparthotel
Luxury and Mordern Beachfront Condo by BT Homes Aparthotel Tulum

Frequently asked questions

What is there to do within easy reach of this apartment?

This apartment is located in Tulum, a short 7-minute walk from Soliman Bay and also 16 minutes on foot from Cenote Manatí. You'll also find Tulum National Park and Jaguar Park within a short drive.

Is there a spa available at this apartment?

Spa services at the apartment include Thai massages.

Is this apartment associated with a casino?

No, this apartment is not connected to a casino.

Will I find an indoor pool at this apartment?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.

Does this apartment provide breakfast?

No, this apartment doesn't offer breakfast.

Will this apartment allow pets to stay free of charge?

No, pets and service animals aren't allowed at this apartment.

Where is the closest airport to this apartment?

The closest major airport to this apartment is Tulum Intl. Airport (TQO), which is about 19.5 mi away.

BT Homes - Tankah Bay Reviews

Reviews

6.0
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

7.6/10

Cleanliness

2.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Matthew

Disliked: Amenities, communication
BT Homes does not communicate well. They were not timely in responding to sending us to the wrong location. Then when there were issues with the toilets and lack of coffee maker, broken electric kettle, and no hand towels. They just filled the shampoo, conditioner and soap with water to be full. Big hole in the bed room door. They did not respond to questions or concerns with the stay. Do not stay here!!
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Cher

Disliked: Listing accuracy
The shuttle service is NOT included. It costs $150 each way. Rent a car is you still stay here after reading this. But seriously, do NOT stay here. Could not swim in the ocean. Rocky and full of coral. Even with aqua socks. Everything was beautiful but not functional. The showers went from freezing cold to scalding. No hot water in the kitchen. Uncomfortable seating. Coffee maker didn’t work, was replaced with another broken coffee maker twice. The third one worked but they left the broken one. Basics like bowls are not there but there’s a meat grinder. Property is in the middle of nowhere. Staff were unhelpful and made no effort to communicate. Getting dishwasher pods took three days. The pool was very basic. Area around the place was not great. Lots of trash everywhere.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Cynthia Dayanne Rodriguez

Liked: Cleanliness, property conditions & facilities
Limpia bonita tranquila
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025