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Axkan Tulum

3.0 star property
Hotel in Tulum with a 24-hour front desk and an outdoor pool

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Photo gallery for Axkan Tulum

View from room
Reception
Terrace/patio
Standard Room, 1 King Bed, Balcony, Pool View | Premium bedding, in-room safe, individually decorated
Outdoor pool, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
CALLE CHAN CHEN MZ 6 LT 1, Tulum, QROO, 77760
  • Gran Cenote
    ‪5 min drive‬
  • Tulum Mayan Ruins
    ‪6 min drive‬
  • Playa Paraiso
    ‪22 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪38 min drive‬

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Room options

View all photos for Superior Room, Multiple Beds, Balcony, Pool View

Superior Room, Multiple Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Superior Room, Multiple Beds, Balcony, Pool View

  • 344 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Standard Room, 1 King Bed, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Standard Room, 1 King Bed, Balcony, Pool View

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Balcony, Pool View

Family Room, 2 Double Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Family Room, 2 Double Beds, Balcony, Pool View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Tulum

Located in Tulum City Center, Axkan Tulum is a leisurely stroll from sights such as Dos Aguas Park and Hospital de Tulum. This 28-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Tulum National Park - 4 min drive - 1.8 miles
  • Gran Cenote - 6 min drive - 2.9 miles
  • Tulum Mayan Ruins - 9 min drive - 3.7 miles
  • Playa Paraiso - 11 min drive - 4.6 miles
  • Playa Ruinas - 13 min drive - 3.9 miles

Getting around

  • Tulum Intl. Airport (TQO) - 38 min drive

Restaurants

  • ‪Los Hidalguences - ‬2 min walk
  • ‪Los Morros - ‬8 min walk
  • ‪Fondo de Bikini - ‬7 min walk
  • ‪Cetli - ‬12 min walk
  • ‪Pozoleria la Mexicanita - ‬5 min walk

About this property

Axkan Tulum

Hotel in Tulum with a 24-hour front desk and an outdoor pool
Guests of Axkan Tulum enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Additional amenities include a terrace and a garden.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include balconies, coffee makers, and safes.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: MXN 120 per person
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately MXN 120 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Axkan Tulum Hotel
Axkan Hotel
Axkan
Axkan Tulum Hotel
Axkan Tulum Tulum
Axkan Tulum Hotel Tulum

Frequently asked questions

What can I see close to Axkan Tulum?

This hotel is situated in Tulum City Center within a short 12-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Axkan Tulum?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Axkan Tulum feature a casino at the property?

No, Axkan Tulum doesn't have a casino.

Will I find an indoor pool at Axkan Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Axkan Tulum?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Axkan Tulum have a hot tub?

No, this hotel doesn't have a spa tub.

Does Axkan Tulum have a restaurant that serves breakfast?

Yes, Axkan Tulum serves continental breakfast each morning for a surcharge from its restaurant.

Will Axkan Tulum allow pets to stay free of charge?

No, pets aren't allowed at Axkan Tulum.

Does Axkan Tulum have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Axkan Tulum?

The closest major airport to Axkan Tulum is Tulum Intl. Airport (TQO), which is 25.8 mi away (38 minutes by car).

Can I book a room with a balcony at Axkan Tulum?

Yes, every guestroom at Axkan Tulum comes with a balcony with some featuring pool views.

Axkan Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 80 reviews
Rating 8 - Good. 26 out of 80 reviews
Rating 6 - Okay. 10 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pool

It is a little far from downtown, but the pool makes up for that. It was clean, the employees were all very nice and the beds were comfortable.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel chitzen is actually in the town of piste.

Drove to this town to see ruins. Not much going on in this town. The hotel may have also had the nicest restaurant in town. Not much night life but the ruins were amazing. Good clean hotel with a/c and hot water and tv and internet. Whole town shuts down alcohol at 10pm.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Okay, but water is important

The people were nice, but we didn’t get any hot water for the shower.... and the water was really weak.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little hotel close to the Main Street in town
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near enough to bars, restaurants and a short drive to the beach. Great value for the location
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. Very quiet. Staff friendly. A bit of a walk to town but great
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel..confortable beds..polite staff..available parking...and beautiful pool..thank you
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Dave, London

Liked: Staff & service
Disliked: Room comfort
Nice pool, rooms very basic i.e no glasses, coffe maker no cups or coffee, space for fridge but no fridge. Breakfast very basic and like everything else, no information in any language. Hard to find also as no sign on road leading to hotel. Reception staff were friendly and tried to help.
Stayed 2 nights in Jan 2019

6/10 Okay

S

Liked: Staff & service

Wouldn’t stay again!

Located about 10 minutes from the centre. Could have been cleaner - towels were disgusting! Very uncomfortable beds and too small for two people. Pool was quite nice although cold. Only stayed two nights which was enough!
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
The staff was happy to help in anyway possible. Location was close to ADO bus, taxis, collectivos and Tulum Avenue. Everyone was very friendly and the pool was very nice.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and all of the employees were very helpful
Stayed 5 nights in Nov 2018

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and bathroom, nice quiet location off the main street, but skipped breakfast because really overpriced.
Stayed 2 nights in Nov 2018

8/10 Good

Ibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Hotel is really confortable, pools are really nice, I traveled with children and they really like it, food is not good, is not worth to pay for continental breakfast
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a hidden gem! The pool and room is absolutely beautiful. Staff are all so nice. The only thing lacking is a fridge and microwave which if they can’t afford to put in the rooms they should have a common area that people could use. They only serve breakfast. If a fridge/ microwave were supplied they could definitely get more money per room. It’s truly a beautiful place.
Stayed 3 nights in Sep 2018

8/10 Good

Cathy

Pool was amazing and big!!!!!

The hotel was in an area far from the bars and food. I had a car so it was ok but if your going to drink. Take a taxi The pool was amazing!!!! You are going to want it, you can’t go in the ocean in Tulum. the seaweed is horrible. No hot water in shower, luke warm at best. Coffee maker in room. Super clean and safe. Breakfast was 8 dollars but you couldn’t just order coffee.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant stay

What a wonderfully helpful staff, the hotel is new and as soon as more people get to know about the hotel I think it will be constantly fully booked. Best pool I saw anywhere in Mexico!
Stayed 3 nights in Aug 2018

10/10 Excellent

Daniel, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent pool. Staff was very helpful as far arranging a taxis and helpful hints. The location was a bit of a distance from town, but only a short walk. I have stayed at the Axkan Palenque, and found that experience also very enjoyable. Quiet and peaceful, with a dip in the lovely pool after the ruinas at Tulum and Coba, this was a great way to relax.
Stayed 3 nights in Jun 2018