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Hôtel Héliot, Cosy Places by Charme & Caractère

3.0 star property
Hotel with a restaurant, a quick walk to Place Wilson

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Photo gallery for Hôtel Héliot, Cosy Places by Charme & Caractère

Exterior
Premium bedding, desk, laptop workspace, blackout drapes
Reception
Premium bedding, desk, laptop workspace, blackout drapes
Standard Room, 2 Twin Beds | Premium bedding, desk, laptop workspace, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Breakfast available
  • Air conditioning
  • Free WiFi

Explore the area

Map
3 Rue Heliot, Toulouse, Haute-Garonne, 31000
  • Capitole de Toulouse
    ‪6 min walk‬
  • Basilica of Saint-Sernin
    ‪7 min walk‬
  • Place du Capitole
    ‪8 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪13 min drive‬

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Room options

View all photos for Comfort Double Room

Premium bedding, desk, laptop workspace, blackout drapes

Comfort Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, desk, laptop workspace, blackout drapes

Junior Suite

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Toulouse

Located in Toulouse City-Centre, Hôtel Héliot, Cosy Places by Charme & Caractère is within a 5-minute walk of Place Wilson and within 15 minutes of other popular attractions like Capitole de Toulouse. Each of the 12 rooms at this 3-star hotel includes a fireplace, a coffee maker, and a flat-screen TV.

What's nearby

  • Place Wilson - 3 min walk - 0.2 miles
  • Capitole de Toulouse - 6 min walk - 0.4 miles
  • Basilica of Saint-Sernin - 7 min walk - 0.4 miles
  • Place du Capitole - 8 min walk - 0.4 miles
  • Cité de l'Espace - 9 min drive - 3.8 miles

Getting around

  • Jean-Jaurès Metro Station - 3 min walk
  • Toulouse Matabiau Station - 7 min walk
  • Blagnac Airport (TLS) - 21 min drive

Restaurants

  • ‪Délirium Café Toulouse - ‬2 min walk
  • ‪The Thirsty Monk Pub - ‬1 min walk
  • ‪Ibar - ‬4 min walk
  • ‪Pizzeria Vecchio - ‬2 min walk
  • ‪Yoko Sushi - ‬5 min walk

About this property

Hôtel Héliot, Cosy Places by Charme & Caractère

Hotel with a restaurant, a quick walk to Place Wilson
Guests staying at Hôtel Héliot, Cosy Places by Charme & Caractère enjoy free WiFi in public areas, free newspapers, and an ATM. If you drive, self parking is EUR 14 per night, or you can take advantage of the airport shuttle at scheduled times for EUR 9 per person one-way. The front desk has multilingual staff that can help with concierge services and luggage storage.
Guests can expect free WiFi and 80-cm flat-screen TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Fireplaces, coffee makers, and free newspapers are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 14 per day); reservations required
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Secured self parking on site (EUR 14 per night)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: EUR 9 for adults and EUR 9 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 15.50; reservation required

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 9.00 for adults and EUR 9.00 for children
  • Airport shuttle fee: EUR 9 per person (one-way)
  • Airport shuttle fee per child: EUR 9 (one-way), (up to 18 years old)
  • Secured self parking fee: EUR 14 per night
  • Nearby parking fee: EUR 14 per day (98 ft away)
  • Hosted evening meal: EUR 15.50

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers limited parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking and high chair.
  • This property accepts major credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Heliot Hotel Toulouse
Héliot Toulouse
Hôtel Héliot
Hôtel Héliot Toulouse
Héliot
Hôtel Héliot
Hôtel Héliot Cosy Places by Charme Caractère
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel
Hôtel Héliot, Cosy Places by Charme & Caractère Toulouse
Hôtel Héliot, Cosy Places by Charme & Caractère Hotel Toulouse

Frequently asked questions

Are free cancellation options available at Hôtel Héliot, Cosy Places by Charme & Caractère?

Hôtel Héliot, Cosy Places by Charme & Caractère offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hôtel Héliot, Cosy Places by Charme & Caractère?

As of Jun 3, 2025, prices found for a 1-night stay for 2 adults at Hôtel Héliot, Cosy Places by Charme & Caractère on Jun 13, 2025 start from $118.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hôtel Héliot, Cosy Places by Charme & Caractère?

This hotel is situated in Toulouse City-Centre, just steps from Garonne and Place Wilson, and within a short walk of Victor Hugo Market. You'll also find Canal du Midi and Place du Capitole less than a mile away.

Is there parking available at Hôtel Héliot, Cosy Places by Charme & Caractère?

Yes, secured parking is offered for EUR 14 per night.

Does Hôtel Héliot, Cosy Places by Charme & Caractère have a casino at the property?

No, Hôtel Héliot, Cosy Places by Charme & Caractère doesn't have a casino.

Will I find an indoor pool at Hôtel Héliot, Cosy Places by Charme & Caractère?

No, there is no indoor pool at this hotel.

Is Hôtel Héliot, Cosy Places by Charme & Caractère a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a fireplace and premium bedding as well as a restaurant.

Are there hot tubs at Hôtel Héliot, Cosy Places by Charme & Caractère?

No, this hotel doesn't have a spa tub.

Does Hôtel Héliot, Cosy Places by Charme & Caractère have a restaurant that serves breakfast?

Yes, Hôtel Héliot, Cosy Places by Charme & Caractère serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hôtel Héliot, Cosy Places by Charme & Caractère allow pets to stay for free?

No, pets aren't allowed at Hôtel Héliot, Cosy Places by Charme & Caractère though service animals are welcome.

Does Hôtel Héliot, Cosy Places by Charme & Caractère have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hôtel Héliot, Cosy Places by Charme & Caractère?

The closest major airport to Hôtel Héliot, Cosy Places by Charme & Caractère is Blagnac Airport (TLS), which is 5.7 mi away (21 minutes by car).

Are there rooms with balconies at Hôtel Héliot, Cosy Places by Charme & Caractère?

No, there aren't any guestrooms with balconies at Hôtel Héliot, Cosy Places by Charme & Caractère.

Hôtel Héliot, Cosy Places by Charme & Caractère Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 221 out of 356 reviews
Rating 8 - Good. 110 out of 356 reviews
Rating 6 - Okay. 15 out of 356 reviews
Rating 4 - Poor. 5 out of 356 reviews
Rating 2 - Terrible. 5 out of 356 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building, excellent friendly service, but towels weren't the fluffiest!
Stayed 2 nights in Jan 2025

10/10 Excellent

Amy, Fullerton

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The owner of this hotel goes out of his way to ensure an enjoyable stay. Beds are comfortable. Easy access to train, sights, dining and metro. Very clean.
Stayed 7 nights in Jan 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

I booked this hotel because of its proximity to the center of town and our rental car pick-up location. We found it to be well-serviced and clean. The staff was extremely friendly and helpful with recommendations. We will stay again next time in Toulouse.
Stayed 1 night in Jan 2025

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator but to be expected in an old building. Room was good. Personnel friendly. They have parking but someone has to go with you every time you go to the car in order to unlock the gate. Area was good. Walked to lots of shopping.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to provide parking although we hadn't booked it. Very friendly and helpful. Hotel in a nice area and very close to restaurants.
Stayed 1 night in Oct 2024

2/10 Terrible

Gregory, Dana Point

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. The owner who runs the hotel was extremely helpful and accommodating would definitely stay again.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a great location. Host was really friendly and gave us some.good dining suggestions. Room was clean and a good size for our family. Pull out bed wasnt very comfortable and room was on a slope. Didn't love the water saving shower head. Overall really enjoyed our stay and would stay at this hotel again.
Stayed 2 nights in Aug 2024

6/10 Okay

Antonio, Quebec

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Even though this is a 3 star hotel, you still have some expectations. The furniture and walls have obvious damage (holes on the walls) that need to be fixed. There is no functional safe in the room (there is physically one in the room it just does not work) because and I quote: the hotel is a safe space. The telephone in the room does not function because and I quote again: people do not use it anymore The location is good if you visiting the downtown core, the room was made promptly and the staff was friendly but for me is a hard pass in the future
Stayed 6 nights in Sep 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient just no elevator. Staff extremely nice and helpful!!!
Stayed 1 night in Sep 2024

4/10 Poor

Nancy

Liked: Cleanliness
Stayed 1 night in Aug 2024

4/10 Poor

Sophie Hacker

Stayed 1 night in Jul 2024

10/10 Excellent

Thinh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location thats close to everything. Airport bus drops and picks you up right in front of the hotel for 9 euros. The host Fred is so friendly and helpful
Stayed 3 nights in Jul 2024

10/10 Excellent

AMY, LANSING

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful experience! The hotel was lovely and in an excellent location. They were very warm and welcoming. I highly recommend!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal For This Tourist

Stayed 5 nights in Jun 2024

10/10 Excellent

James

Stayed 1 night in Jun 2024

2/10 Terrible

Kenneth

My arrival was delayed beyond my control and they said no checkins after 10pm and said they were holding half the full rate as deposit even though I was only going to be less than 1 hour late. As a result I had to scramble around looking for a last minute hotel. Even if it is their policy, they need to have some judgement in cases like this.
Stayed 1 night in Jun 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Proprietor is wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

Brendan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy is a very good way of describing it, down to the "night watchman' cat. The staff were friendly and helpful in some way every day. I was given a very comfortable, and much larger than expect room which I enjoyed very much.
Stayed 4 nights in Feb 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy to have found Hotel Heliot. It is well situated, clean and comfortable. The staff are very helpful and pleasant, and make you feel at home .
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort

Poor breakfast

There was no elevator in the hotel, so that I had to struggle carrying my heavy luggage upstairs and downstairs. Morning buffet was much poor than what I expcted.
Stayed 2 nights in Feb 2024

6/10 Okay

John

Traveled with group
Liked: Cleanliness

great location

a great location right in the middle of town, easy access to everything a tourist would enjoy at a good price point. Perfect if you are a traveller who wants the convenience and only needs the hotel to be basic+ if you're looking for a more upscale setting, then there are several others nearby (higher price point). The double room has the two twin beds within a foot of each other, so that is something to note.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Family Run Hotel

Delightful family run hotel. The owners are very warm and welcoming, and their cat keeps guard over the front entry. The rooms quite large by European standards. Heat worked fast and well (needed for cold Dec morning and nights). Nice continental breakfast with a choice of plain or chocolate croissant, orange juice, yoghurt and coffee/tea/chocolate. The hotel is also only a one bloke walk from the Aeroport bus stop.
Stayed 4 nights in Dec 2023