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Rio Serrano Hotel + Spa

4.0 star property
Family-friendly hotel with a full-service spa, 6-minute walk to Serrano River

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Photo gallery for Rio Serrano Hotel + Spa

Porch
Property video
Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Gift shop
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Place, Serrano River
    ‪6 min walk‬
  • Place, Torres del Paine National Park
    ‪7 min drive‬
  • Place, Lago Pehoe
    ‪29 min drive‬

Room options

View all photos for Classic Double or Twin Room, Mountain View

Classic Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Classic Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(9 reviews)
  • Mountain view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(23 reviews)
  • Mountain view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

About the neighborhood

Torres del Paine

Serrano River is a short stroll from Rio Serrano Hotel + Spa, and other popular attractions like Torres del Paine National Park are within a few miles (5 km). This 4-star hotel has 108 rooms and welcomes guests with free breakfast, a full-service spa, and an indoor pool.

What's nearby

  • Serrano River - 6 min walk - 0.4 miles
  • Torres del Paine National Park - 7 min drive - 2.2 miles
  • Cuernos del Paine Lookout - 16 min drive - 7.5 miles
  • Lago Pehoe - 29 min drive - 11.7 miles
  • Salto Chico Falls - 29 min drive - 11.7 miles

Restaurants

  • ‪Qawasqar - ‬6 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪De Agostini - ‬6 min walk
  • ‪Restaurant Hotel Rio Serrano - ‬1 min walk
  • ‪Los Colonnos Del Sur - ‬9 min walk

About this property

Rio Serrano Hotel + Spa

Family-friendly hotel with a full-service spa, 6-minute walk to Serrano River
Guests of Rio Serrano Hotel + Spa enjoy a full-service spa, an indoor pool, and a gym. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a conference center.
Guests can expect free WiFi and 43-inch Smart TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include minibars, safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kolaf. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (635 square feet of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Is free cancellation available at Rio Serrano Hotel + Spa?

Rio Serrano Hotel + Spa offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What can I see within easy reach of Rio Serrano Hotel + Spa?

This hotel is located in Torres del Paine within a short 6-minute walk of Serrano River. Torres del Paine National Park is also within a driving distance of 2.3 mi.

Will I be able to park at Rio Serrano Hotel + Spa?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited, free RV/bus/truck parking is also available.

Is there a spa at Rio Serrano Hotel + Spa?

Kolaf is the hotel's spa and services include body wraps, facials, and mani/pedis.

Does Rio Serrano Hotel + Spa have a casino on the premises?

No, Rio Serrano Hotel + Spa doesn't have a casino.

Will I find an indoor pool at Rio Serrano Hotel + Spa?

Yes, this hotel has an indoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What do couples enjoy most about Rio Serrano Hotel + Spa?

This riverfront hotel offers many amenities for couples, including Champagne service as well as an indoor pool and a bar.

Are there hot tubs at Rio Serrano Hotel + Spa?

No, but guests can enjoy a steam room at this hotel.

Does Rio Serrano Hotel + Spa have a restaurant that serves breakfast?

Yes, Rio Serrano Hotel + Spa serves free buffet breakfast at Qawasqar Restaurant each morning.

Will Rio Serrano Hotel + Spa allow pets to stay for free?

No, pets aren't allowed at Rio Serrano Hotel + Spa.

Does Rio Serrano Hotel + Spa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Rio Serrano Hotel + Spa?

No, there aren't any guestrooms with balconies at Rio Serrano Hotel + Spa.

Does Rio Serrano Hotel + Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Rio Serrano Hotel + Spa.

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 328 out of 497 reviews
Rating 8 - Good. 113 out of 497 reviews
Rating 6 - Okay. 30 out of 497 reviews
Rating 4 - Poor. 14 out of 497 reviews
Rating 2 - Terrible. 12 out of 497 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephen, BOISE

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Stayed 5 nights in Oct 2025

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect. Thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maurice

Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a gorgeous hotel just by the entrance to Torres del Paine national park with outstanding views towards Torres del Paine. Popular, big and busy due to it's location but there are plenty of quiet spaces to relax and enjoy the views. We had a classic room with skylight mountain views, very comfortable. Wind noise can be a little loud on the roof when it's very windy (often) but didn't disturb our sleep. These are on the top (4th) floor. The lift only reaches the 3rd floor. Amazing buffet breakfast with lots of good quality selection and plenty to do in the hotel with the added facilities. They can make packed lunches if needed and also grab bags for breakfast if you need to leave early for a hike (like we did).
Stayed 3 nights in Oct 2025

10/10 Excellent

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really nice property! Staff is AMAZING! “Aux petits soins” The food is Good! The Spa is Fantastic! The only thing… is not about the hotel… it’s all about clients attitude… they are not respectful and quiet and they SLAMMED the doors all the time - 7am or 11pm They just don’t care if you are sleeping, tired or not… So I had a concern about that… and I just tell the Guests relations desk… and guest what? No more! Voila!
Stayed 4 nights in Oct 2025

10/10 Excellent

Hong Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff especially the staff from the bar and restaurant. Swimming pool can be a bit warmer since the weather is still pretty cold.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location and hotel

Rio Serrano Hotel is set in a truly stunning location—without doubt one of the most beautiful places I’ve ever visited, and this was country number 66 for me. The hotel itself was excellent: clean, comfortable, and supported by a team of genuinely helpful staff. The view from our room was simply breathtaking, and we were honestly devastated to leave after just four nights. The on-site company, Massif, was fantastic. For first-time visitors, I highly recommend booking with them if you’d prefer not to organise your own activities. Their tours were well-run, informative, and a great way to experience the area. We’re already planning our return—this place is too special not to visit again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Adriana

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

10/10 excellent hotel

The hotel is 10/10, the rooms are comfy, clean have an stunning view. The food is very tasty, we had Calafate Sour cocktails is a must try. The Staff are very friendly and helpful. The location is convenient.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and this is an amazing way to experience Torres Del Paine. We’d spend hours just staring at the view from the hotel. But it was also so easy to access the various hikes and sights of the park. The food was consistently good (some of the best we had on our trip through South America) and the staff was so friendly and professional. On-site trekking company meant we always had the choice to do something, although we had a car so could venture off on our own too. Hopefully we’ll be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in Chile
Stayed 2 nights in Apr 2025

10/10 Excellent

Kash, ooltewah

Stayed 3 nights in Apr 2025

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was fabulous! I highly, highly recommend Rio Serrano Hotel & Spa. There are spectacular views from everywhere in the hotel. All of the food was amazing, particularly the complimentary wood smoked lamb and sopapias we were surprised with one afternoon. We booked 2 excursions through The Massif: Lago Gray and Base Torres. Both were phenomenal experiences, and we were very well taken care of. Rio Serrano went above and beyond, even surprising us with a picnic after our long Base Torres hike. They don't nickel and dime guests like so many hotels do. We stayed 3 nights and didn't want to leave! It was quite honestly the best hotel experience my husband and I have had. We hope to return to Patagonia in the future, and we will definitely be staying here. Thank you so much, Rio Serrano Hotel and The Massif, for being the highlight of our Patagonian adventure!
Stayed 3 nights in Apr 2025

10/10 Excellent

Hugh

Stayed 2 nights in Apr 2025

10/10 Excellent

Duane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

great place !!
Stayed 1 night in Apr 2025

10/10 Excellent

Zahra

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at Rio Serrano was perfection! From the rooms, to the service, to the food, and all the amenities… I will be staying here every time I return to Torres Del Paine. Thank you!
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horses and bougie!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the food was amazing!! Both breakfast and dinner was one of the best we’ve had in Chile! Beautiful views and wonderful environment
Stayed 1 night in Mar 2025

10/10 Excellent

Johannes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with great facilities and a very friendly and helpful staff. They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
Stayed 3 nights in Mar 2025

10/10 Excellent

li, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

li, Exton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, neat, well managed, staff service is excellent, 2nd floor restaurant the food is fabulous, in particular rainbow trout, breakfast is nice too. I arrived early and changed room in between, each time they helped moved my luggages. I will give a five star.
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Stayed 3 nights in Feb 2025

8/10 Good

Justyna

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberto, North Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

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