8/10 Good
Ksenia
Traveled with group, Business traveler
Feb 20, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Melia Vinpearl Tay Ninh and while the experience wasn’t bad, there’s definitely room for improvement. The hotel is probably the best option in town, though I personally prefer a more minimalistic design, which this hotel lacks. The room itself was comfortable, but the housekeeping left much to be desired. They made the bed but didn’t bother to replace the used coffee cups with clean ones, and they were other issues.
The reception staff was inconsistent. Some were friendly and helpful, while others seemed disinterested and not particularly customer-focused, which affected the overall experience. The spa was a pleasant surprise and offered a relaxing environment, but I was disappointed to find a large nail sticking out of one of the benches in the sauna. And cleanliness was 6/10.
The breakfast at the hotel’s restaurant was enjoyable, with a decent variety of options, though the service was a bit slow. The vegetable selection could have been better, but overall, it was a good way to start the day. Dinner, on the other hand, was less satisfying. The restaurant wasn’t busy, but the staff was very slow to clear plates and seemed to lack proper training, which made the dining experience feel disorganized and inattentive.
Ksenia
Stayed 4 nights in Feb 2025