I was quite disappointed with the overall experience. The property felt more like a campground than a hotel, and there was little to no staff presence even reception was unattended during the day. Our room swipe card failed to work almost daily, requiring constant replacements, which was both inconvenient and frustrating. The condition of the room was also below standard, with heavily stained carpet throughout. When we moved the coffee and dining tables, we discovered red stains that had clearly been concealed rather than cleaned.
Given the reputation of the group, we had expected something more refined and memorable. The highlight of our stay was the view, and we sincerely appreciated the efforts of the housekeeping staff, who kept our room tidy throughout. However, the hotel overall is in serious need of refurbishment and service improvements if it is to align with the standard of the Millennium Hotel next door.