Hyatt Regency Taghazout

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Regency Taghazout

1 bedroom, premium bedding, minibar, in-room safe
2 restaurants, breakfast, lunch, dinner served; Moroccan cuisine
Executive Suite, 1 King Bed, Terrace, Ocean View | 1 bedroom, premium bedding, minibar, in-room safe
3 outdoor pools, free cabanas, pool umbrellas
Reception

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking included
  • Spa

Explore the area

Map
KM 17 Route d'Essaouira, Taghazout, Agadir 80750, BP 294
  • Golf Tazegzout
    ‪1 min walk‬
  • Imourane Beach
    ‪5 min drive‬
  • Taghazout Beach
    ‪6 min drive‬
  • Agadir (AGA-Al Massira)
    ‪47 min drive‬

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Room options

Room, 2 Twin Beds, Ocean View (Club Access)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Executive Suite, 1 King Bed, Terrace, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Twin Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Executive Suite, 1 King Bed, Pool Access

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Balcony, Partial Ocean View (Regency)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Twin Beds, Partial Ocean View

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

Suite, 1 King Bed, Terrace, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Twin Beds

7.4 out of 10
Good
(8 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Twin Beds

Room, 1 King Bed, Ocean View (Club Access)

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Taghazout

Hyatt Regency Taghazout places you next to Golf Tazegzout and within a few miles (5 km) of other popular attractions like Imourane Beach. This 190-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants.

What's nearby

  • Golf Tazegzout - 1 min walk - 0.0 miles
  • Imourane Beach - 5 min drive - 2.1 miles
  • Taghazout Beach - 6 min drive - 2.3 miles
  • Agadir Marina - 18 min drive - 11.6 miles
  • Agadir Beach - 18 min drive - 11.8 miles

Getting around

  • Al Massira Airport (AGA) - 56 min drive

Restaurants

  • ‪Timam Du Chef - Restaurant & Pizzéria - ‬4 min drive
  • ‪Tanit - ‬6 min drive
  • ‪Restaurant Le Tara - ‬5 min drive
  • ‪Krystal Restaurant - ‬5 min drive
  • ‪Le Petit Pecheur - ‬14 min drive

About this property

Hyatt Regency Taghazout

Luxury hotel on the beach, with 3 outdoor pools
Guests of Hyatt Regency Taghazout have access to a full-service spa, 3 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a 24-hour gym, a sauna, and outdoor tennis courts.
Guests can expect free WiFi and 65-inch Smart TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, sitting areas, and minibars are also standard. Change of towels is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

Arabic, English, French

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MAD 250 for adults and MAD 125 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available daily for a fee of MAD 420
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Beach Club
  • Citron Brûlé
  • La Vie en Bleu
  • Sud, Km 17

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • High chair
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Conference center (9,042 square feet of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2021
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MAD 300 per pet, per night
  • 1 total (11 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MAD 750.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MAD 44 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MAD 250 for adults and MAD 125 for children
  • Pet fee: MAD 300 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MAD 750.0 per night
  • Hosted evening meal: MAD 420

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 12:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hyatt Regency Taghazout
Hyatt Regency Taghazout Bay
Hyatt Regency Taghazout Hotel
Hyatt Regency Taghazout Taghazout
Hyatt Regency Taghazout Hotel Taghazout

Frequently asked questions

Is free cancellation available at Hyatt Regency Taghazout ?

Hyatt Regency Taghazout provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Taghazout ?

As of Aug 2, 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Taghazout on Aug 31, 2025 start from $207.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hyatt Regency Taghazout ?

This hotel is located in Taghazout, just steps from Golf Tazegzout. You'll also find Taghazout Beach and Imourane Beach within a short drive.

Is parking available on site at Hyatt Regency Taghazout ?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa available at Hyatt Regency Taghazout ?

There is a full-service spa available for guests to enjoy and services include prenatal massages, Swedish massages, body wraps, and hot springs.

Does Hyatt Regency Taghazout include a casino on the premises?

No, Hyatt Regency Taghazout doesn't have a casino.

Will I find an indoor pool at Hyatt Regency Taghazout ?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hyatt Regency Taghazout ?

This beachfront hotel offers many amenities for couples, including Champagne service as well as a beach bar and 3 outdoor pools.

Are there hot tubs at Hyatt Regency Taghazout ?

Yes, guests can enjoy a spa tub at this hotel.

Does Hyatt Regency Taghazout feature a restaurant that includes a breakfast menu?

Yes, Hyatt Regency Taghazout has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hyatt Regency Taghazout allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hyatt Regency Taghazout for a fee of MAD 300 per pet, per night.

Are there connecting rooms at Hyatt Regency Taghazout ?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Hyatt Regency Taghazout ?

The closest major airport to Hyatt Regency Taghazout is Al Massira Airport (AGA), which is about 21.6 mi away.

Are there rooms with balconies at Hyatt Regency Taghazout ?

Yes, every guestroom at Hyatt Regency Taghazout comes with a balcony with some featuring ocean or garden views.

Does Hyatt Regency Taghazout have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hyatt Regency Taghazout .

Hyatt Regency Taghazout Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 172 reviews
Rating 8 - Good. 32 out of 172 reviews
Rating 6 - Okay. 15 out of 172 reviews
Rating 4 - Poor. 6 out of 172 reviews
Rating 2 - Terrible. 5 out of 172 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sibby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful luxury hotel beside Tagazhoute beach

We swapped from the Hyatt up the hill as we wanted to be able to walk to the beach - this hadn’t been clear in the online marketing info. Our first room on the garden side was very noisy - as the seal around the sliding windows was faulty. This caused us to have two very disturbed nights sleep. Fortunately, with the help of Ayoub on reception, they were able to move us on the Tuesday to the opposite side near the tennis courts, after which we had a much more enjoyable holiday. We then stayed for a further 4 nights, enjoying the delights of both the hotel and Tagazhoute village and beach. Maha on reception was also most helpful.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jiajing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay with my friends, staff super friendly and helpful, excellent environment
Stayed 3 nights in Apr 2025

8/10 Good

Philippe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the Hyatt Regency Taghazout from April 16 to 23 for a family vacation. The resort has a beautiful setting, great room comfort, appealing architecture, and a prime beachfront location. We enjoyed the amenities, especially Pilates sessions with Suliman. Room cleaning was also good. Unfortunately, the experience was undermined by poor service and hygiene concerns. The check-in was chaotic, with no updates or welcome information, leaving us frustrated. Most staff struggled with communication and appeared poorly trained. The towel and sunbed management at the pool was disorganized, with us being wrongly accused of hoarding towels. The heated pool was cold, and the sides were slippery, creating a safety hazard. The buffet was inconsistent, and hygiene was questionable. Four of our group fell ill, and we overheard other guests with similar complaints. The live food stands were a good idea, but the staff was too slow, making the experience frustrating. Also, no kids' food section in the buffet, which is unusual for a family-friendly hotel. The kids' activity with inflatables was fun, but it lasted only an hour instead of the promised three hours. Overall, the service level is far below what you'd expect from a five-star hotel. Management needs to address these issues urgently.
Stayed 7 nights in Apr 2025

8/10 Good

George Grant

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. 15 min walk to Taghazout. Clean place. Great breakfast and the Club lounge access well worth it for all day snacks and a 2 hour happy hour in the evening. Beach area is more chilled out than the pool area. The pool is too busy with screaming kids. Shame there wasn’t some sort of free board hire or bike hire but we made do with the hire available on the beach. Overall a wonderful stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 6 nights in Apr 2025

10/10 Excellent

Hamza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

Shirley Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff and service is amazing. The only issue we had was that there was a constant smell of sewage coming from the bathroom toilet.
Stayed 2 nights in Mar 2025

8/10 Good

Robert, Holmfirth

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2025

6/10 Okay

Shabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

E

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had the best stay. Great pools. Great food. Amazing staff. Solayman who worked in Citron Brule was so friendly, we really loved him.
Stayed 4 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sean

Stayed 6 nights in Feb 2025

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful relaxing stay

We had a wonderful stay at the Hyatt Regency Taghazout. we stayed in a Regency Club Room and we treated to a fantastic suite with great service for breakfast and evening drinks and canapes in the club lounge. The room was kept spotless and had aside sea view. The service from Said the head Butler, Mohomed, Abderarim & Youssef was outstanding, nothing was too much trouble for these guys who always had a smile on their faces, a credit to Hyatt. There was a promenade right in front of the hotel that was approximately 10km long taking you Tagahzout one end to the marina at the other. We felt very safe and the locals were friendly and not pushy. The beach was pristine, lots of surfers, camel and horse rides were available on the beach too. There are many other hotels along the strip to visit too lots of choices for different restaurants.
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service

Charming hotel with room for improvement

We recently stayed at this small, charming hotel, and while there were plenty of positive aspects, there were also a few setbacks that impacted our experience. First, the positives: The hotel's size is a major plus. It's not overly large, so you don't feel lost in the chaos of mass tourism. Its proximity to the beach is great, making it easy to enjoy the ocean whenever you want. The staff is warm, welcoming, and very friendly – they truly make you feel at home. The food was tasty and well-prepared, although the selection was somewhat limited. However, our experience was impacted by a few negative moments, particularly at check-in. We had to wait past the designated check-in time to get our room, only to be told we were "upgraded" – but the room we received had two separate beds instead of the king bed we had booked. Additionally, the sofa bed for our children wasn’t prepared, and to top it off, we discovered a trail of ants in the room the following day, some of which even ended up in my bag. The staff tried to make up for this with a late checkout, which was a nice gesture, but the initial experience left a sour note. Another frustrating issue was the airport transfer. I had booked a cab through the hotel, but after waiting for ten minutes, it became clear that the reservation hadn't been made. The receptionist quickly arranged a last-minute cab, but unfortunately, the driver was reckless, making the ride to the airport quite stressful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Nadim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and clean.
Stayed 7 nights in Dec 2024

10/10 Excellent

Khuram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

khashayar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Stay at Hyatt Hotel in Taghazout Our experience at the Hyatt Hotel in Taghazout was nothing short of incredible! From the moment we arrived, the staff made us feel so welcomed with their genuine friendliness and exceptional helpfulness. They went above and beyond to ensure every detail of our stay was perfect. The food options were outstanding, catering to every taste with a fantastic variety of fresh, delicious dishes. Dining here was truly a highlight of our visit! One minor note is that the walking distance to some popular locations is a bit far. However, this was hardly a concern because the hotel itself is so wonderful, and the team there makes you feel so pampered that you won’t even want to leave! If you’re looking for a place to relax, recharge, and be treated to top-notch service, the Hyatt Taghazout is an absolute gem. Highly recommended!
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Amateurs staff, better stay at RIU

Poor customer service from the start, I had members of staff enter the room without my consent, mid-leading information, gave us a disabled room, which I didn’t request and was blacklisted from upgrading the room, or anything as sort. The room wasn’t even ready baring in mind I electronically check-in confirming my room was ready.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Benoit

Stayed 5 nights in Oct 2024

8/10 Good

Bnar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
. Overall, our stay was enjoyable, with excellent breakfast options and friendly, attentive restaurant and cleaning staff who were particularly great with the kids. However, there were a few issues that fell short of five-star service. First, we arrived at 3 pm, but our room was not ready. A simple apology was given, but we were surprised there was no compensation or even a complimentary drink or snack, especially considering the premium we paid. Additionally, the pool area was understocked with towels, requiring us to ask the lifeguards, who seemed reluctant to provide enough for our family of four. There was also an issue with the child pool. I was supervising my son, who requires one-to-one support due to health conditions, but was told by the lifeguard that the pool was for children only. Given the circumstances and that the pool was empty, this policy felt unnecessarily strict. Despite these issues, the overall experience was positive thanks to the quality of the breakfast and the welcoming attitude of the staff in the restaurants and housekeeping. With a few improvements in service responsiveness and flexibility, this stay could easily meet five-star expectations.
Stayed 7 nights in Oct 2024

8/10 Good

Jeffrey Mark

Stayed 7 nights in Sep 2024