Family Resorts in Sylhet, Sylhet

"It’s a very nice hotel. The food and buffet are a little expensive. If you book a room for 3 people, breakfast is only for two people. They should say this on room booking details. They had a wedding expo going on and staff were too busy attending to this and not their own guests in the hotel. It took us over 30 minutes to get in and park. Had to go and speak to the people at the gate then they finally let us in. No smiles on staffs faces especially in the restaurants and buffet area. If you are one of the best hotels don’t just act like it because of amenities. Behave like it as well. Service is a lot to be desired for. "

"Good"

"I booked this property for 5 nights after seeing it in a YouTube video, which turned out to be a mistake. There was no dedicated manager onsite, and the bedsheets and pillows were used and not cleaned. I couldn’t sleep at night because of mosquito bites. For showering, I was only given hand soap. Breakfast was terrible. I waited outside in the morning hoping to speak to someone and eat, but no staff appeared until 9:40 am. I was served two parathas, egg cutlets, and chalkumra curry — with no tea or coffee either in the room or at breakfast. I honestly have no idea how this property got listed on Expedia. After speaking to the “virtual manager,” I left after just one night, but I was still charged for two nights. I’ve spoken to Expedia customer support three times since midnight, but there’s still been no resolution. Overall, this was a very disappointing experience."