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Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and a fitness center

Choose dates to view prices

Where to?

Dates

July 2025

28

August 2025

Relax in our elegant lobby, featuring a spacious seating area, open-plan layout, and stunning views of the outdoor terrace.

Relax in our outdoor seating area with tables and chairs amidst a beautifully designed space.

Traditional Chinese architecture meets serene tranquility in this picturesque setting, featuring a tranquil water feature and lush greenery.

Enjoy a peaceful retreat with a view of the city and a desk for work or study.

Experience the rich cultural heritage of this traditional space, featuring a central open area with intricate lattice work and polished floors.

Overview
Rooms
Location
Policies

Popular amenities

Pool
Spa
Housekeeping
24/7 front desk
Air conditioning

Explore the area

259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

Shantang Street
‪5 min drive‬
Suzhou Museum
‪6 min drive‬
Humble Administrator's Garden
‪6 min drive‬
Wuxi (WUX-Shuofang)
‪34 min drive‬

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Room options

2 bedrooms, down comforters, minibar, in-room safe

Premier Twin

Exceptional

344 sq ft
Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Two Bedroom Executive Suite

1184 sq ft
Sleeps 4
1 King Bed and 2 Large Twin Beds

Premier King | 2 bedrooms, down comforters, minibar, in-room safe

Premier King

344 sq ft
Sleeps 2
1 King Bed

Family Triple Room | View from room

Family Triple Room

Sleeps 4
1 Queen Bed and 1 Twin Bed

Premier View Twin | 2 bedrooms, down comforters, minibar, in-room safe

Premier View Twin

Sleeps 2
2 Large Twin Beds

Family Two Bedrooms | 2 bedrooms, down comforters, minibar, in-room safe

Family Two Bedrooms

Exceptional

Sleeps 4
2 Queen Beds

Premier Balcony King | 2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony King

388.00 sq ft
Sleeps 2
1 King Bed

Deluxe King | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe King

Exceptional

344 sq ft
Sleeps 2
1 King Bed

Deluxe Twin | 2 bedrooms, down comforters, minibar, in-room safe

Deluxe Twin

Very good

344 sq ft
Sleeps 2
2 Twin Beds

Premier King Grande | 2 bedrooms, down comforters, minibar, in-room safe

Premier King Grande

Sleeps 4
1 King Bed

View from room

Premier Balcony Twin

388.00 sq ft
Sleeps 3
2 Large Twin Beds

Premier View King | 2 bedrooms, down comforters, minibar, in-room safe

Premier View King

Sleeps 2
1 King Bed

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony Suite

Exceptional

732 sq ft
Sleeps 2
1 King Bed

Family King Room | 2 bedrooms, down comforters, minibar, in-room safe

Family King Room

Sleeps 4
1 King Bed

Family Suite | 2 bedrooms, down comforters, minibar, in-room safe

Family Suite

689 sq ft
Sleeps 3
1 Queen Bed and 1 Large Twin Bed

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Suite

Exceptional

689 sq ft
Sleeps 2
1 King Bed

2 bedrooms, down comforters, minibar, in-room safe

Executive Pagpda Suite

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony Twin

Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Premier View King

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony King

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Family Triple Room

Sleeps 3
1 Queen Bed and 1 Twin Bed

2 bedrooms, down comforters, minibar, in-room safe

Premier View Twin

Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Two Bedroom Executive Suite

Sleeps 4
2 Twin Beds and 1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Twin

Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Premier Twin

Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Family Two Bedrooms

Sleeps 4
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Room (2 beds)

Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Standard 2-bed Room

Sleeps 2
2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Premier King

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Family Suite

Sleeps 3
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Room (Double Bed)

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Deluxe Suite

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Premier Balcony Suite

Sleeps 2
1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Triple Bedroom Executive Suite

Sleeps 6
2 Twin Beds and 1 Queen Bed

2 bedrooms, down comforters, minibar, in-room safe

Executive Suite

Sleeps 2
1 Queen Bed

Lobby

Wu Gong Hall

Sleeps 6
1 Queen Bed, 1 King Bed and 2 Twin Beds

2 bedrooms, down comforters, minibar, in-room safe

Deluxe King

Sleeps 2
1 Queen Bed

About the neighborhood

Suzhou

Located in Suzhou Old Town, Pan Pacific Suzhou is 2.8 mi (4.6 km) from Shantang Street and within a 10-minute drive of other popular attractions like Suzhou Museum. This 336-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

Guanqian Street - 3 min drive - 2.1 miles
Pingjiang Road - 4 min drive - 2.7 miles
Shantang Street - 5 min drive - 3.1 miles
Suzhou Museum - 6 min drive - 3.4 miles
Humble Administrator's Garden - 6 min drive - 3.6 miles

Getting around

Renminqiao South Station - 9 min walk
Suzhou Railway Station - 13 min drive
Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

‪AVANTI Restaurant - ‬4 min walk
‪北疆饭店 - ‬6 min walk
‪高原红茶酒吧 - ‬3 min walk
‪黑杰克酒吧 - ‬7 min walk
‪莱顿茶酒吧 - ‬7 min walk

About this property

Pan Pacific Suzhou

Riverwalk hotel with 4 restaurants and a fitness center

Guests staying at Pan Pacific Suzhou enjoy an indoor pool, a gym, and a sauna. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, an outdoor tennis court, and meeting rooms.

47-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Minibars, electric kettles, and safes are also available.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

Chinese (Mandarin), English

Similar properties

Step into a serene Japanese-style pavilion surrounded by a tranquil garden with a peaceful pond and lush greenery.

Pool
Hot Tub
Spa
Parking included

$76 nightly

Aug 3 - Aug 4

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Limited onsite parking
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
4 restaurants

Restaurants on site

Sun Ray禧禾意大利灵感餐厅
吴宫瑞面
塔影咖啡
海天楼中餐厅
萃英园全日餐厅

Things to do

Billiards/pool table
Golf driving range
Gym
Indoor pool
Outdoor tennis court
Sauna
Seasonal outdoor pool
Steam room
Table tennis

Family friendly

Children's toys
Indoor pool
Laundry facilities
Lifeguards on site
Seasonal outdoor pool

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Wedding services

Business services

11 meeting rooms
12,917 square feet of conference space
Business center

Outdoors

Garden
On the riverwalk
Pool loungers
Pool umbrellas

Spa

Spa services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (47 inch wide door)
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchairs on site

More

3 buildings
5 floors
Banquet hall
Built in 1999
Lifeguards
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

47-inch flat-screen TV with satellite channels

Food and drink

Electric kettle
Free bottled water
Limited room service
Minibar
Tea bags/instant coffee

More

Air conditioning
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM

Early check-in subject to availability

Late check-in subject to availability

Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Up to 2 kids 17 years old and younger stay free, per registered adult, when using existing bedding
Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Rollaway bed fee: CNY 300.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-6 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers limited parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.

Additional information about polices, regulations, and more:

The seasonal pool is open from June to September.
Pool access available from 7:00 AM to 9:30 PM.
Registered guests are the only ones allowed in guestrooms.
Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pan Pacific Hotel Suzhou

Pan Pacific Suzhou

Suzhou Pan Pacific

Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Hotel

Pan Pacific Suzhou Hotel

Pan Pacific Suzhou Suzhou

Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Are free cancellation options available at Pan Pacific Suzhou?

Pan Pacific Suzhou offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Pan Pacific Suzhou?

As of Jul 28, 2025, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on Jul 31, 2025 start from $67.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Pan Pacific Suzhou?

This hotel is situated in Suzhou Old Town, just steps from Panmen Scenic Area, and within a 10-minute walk of Pan Gate and Suzhou City Moat. You'll also find Guanqian Street and Metro Shopping Mall within a short drive.

Is there parking available at Pan Pacific Suzhou?

Yes, there is electric car charging available.

Does Pan Pacific Suzhou include a casino at the property?

No, Pan Pacific Suzhou doesn't have a casino.

Is there an indoor pool at Pan Pacific Suzhou?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 7:00 AM and 9:30 PM and the seasonal pool is normally open from June until September.

What do couples enjoy most about Pan Pacific Suzhou?

There are many amenities for couples at this hotel, including an indoor pool and a restaurant with al fresco dining plus some guestrooms feature in-room massages.

Are there hot tubs at Pan Pacific Suzhou?

No, but this hotel does have a steam room.

Does Pan Pacific Suzhou have a restaurant with a breakfast menu?

Yes, Pan Pacific Suzhou has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pan Pacific Suzhou allow pets to stay for free?

No, pets and service animals aren't allowed at Pan Pacific Suzhou.

Are there connecting rooms at Pan Pacific Suzhou?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Pan Pacific Suzhou?

The closest major airport to Pan Pacific Suzhou is Wuxi (WUX-Shuofang), which is 29.5 mi away (46 minutes by car).

Are there rooms with balconies at Pan Pacific Suzhou?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or courtyard views.

Does Pan Pacific Suzhou have a wedding venue on site?

Take advantage of the wedding venue at Pan Pacific Suzhou if you plan to say "I do" during your trip.

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Angie

Traveled with family

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅

Lobby

Inside room

In side room

Stayed 3 nights in Apr 2025

10/10 Excellent

Kam

Traveled with family

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s more like a resort than a regular hotel. It has a private park on site.

Stayed 6 nights in Apr 2025

2/10 Terrible

Wang Da Ansley

Apr 24, 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

S H

Traveled with family

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo to the standard

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.

Stayed 5 nights in Apr 2025

10/10 Excellent

Paul

Apr 18, 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Hiu-Man

Traveled with family

Apr 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.

Stayed 3 nights in Apr 2025

8/10 Good

Ngoc

Traveled with family

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

Stayed 2 nights in Apr 2025

10/10 Excellent

Fan

Traveled with partner

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast and services, serene atmosphere surrounded by the garden

Stayed 2 nights in Apr 2025

10/10 Excellent

Daiyan

Traveled with family

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is good and convenient.

Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Traveled with family

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.

Stayed 2 nights in Mar 2025

10/10 Excellent

Loh

Traveled with family

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.

Stayed 2 nights in Mar 2025

10/10 Excellent

Min-On

Traveled with partner

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town

Stayed 1 night in Mar 2025

8/10 Good

giorgio, Brooklyn

Mar 8, 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Pei Wen

Traveled with family

Dec 27, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.

Stayed 4 nights in Dec 2024

10/10 Excellent

JOO TECK

Dec 23, 2024

Liked: Cleanliness

Hotel look old and not well maintains.

6/10 Okay

Verified traveler

Dec 22, 2024

Liked: Cleanliness

Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment

Stayed 3 nights in Dec 2024

8/10 Good

Sock Leng

Dec 19, 2024

Stayed 2 nights in Dec 2024

10/10 Excellent

Heow Sian

Traveled with family

Dec 14, 2024

Both front counter and cleaners are very friendly.

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Dec 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hospitable staff, neat room and great location.

Stayed 1 night in Nov 2024

10/10 Excellent

Siang Hwa

Traveled with family

Dec 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall

Stayed 3 nights in Dec 2024

10/10 Excellent

Dayeon

Dec 5, 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Gina

Traveled with group

Nov 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel infrastructure and surrounding is very photoworthy.

Stayed 2 nights in Nov 2024

8/10 Good

Hong Ngoc, Petaling Jaya

Nov 24, 2024

Stayed 2 nights in Oct 2024

8/10 Good

Derek Khoi

Traveled with family

Nov 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Gangmun

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality with unbelievable location.

Stayed 3 nights in Nov 2024

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