Absolutely horrendous reception experience. From the moment we arrived at Boutique Hotel Luxe in Split, we were greeted by Yuri at the front desk with an attitude that was nothing short of dismissive and unprofessional. Instead of a welcoming check-in, his tone was curt and unhelpful, making us feel unwelcome right away. For a hotel that markets itself as “boutique” and “luxury,” this level of service is unacceptable.
The disappointment continued with the room. Far from boutique or stylish, it was small, furnished with basic pieces, and not tastefully decorated. The bed was uncomfortable, adding to the frustration of an already sour experience. Nothing about the space suggested comfort, charm, or value for the price charged.
Overall, Boutique Hotel Luxe failed to deliver on its promises at every level. With rude and unprofessional reception, led by Yuri, and below-average rooms, this hotel is best avoided. Split has far better options where guests are treated with respect and offered real comfort.