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Serras Andorra

5.0 star property
Luxury hotel with a full-service spa and ski-in/ski-out access
VIP Access

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Photo gallery for Serras Andorra

Daily buffet breakfast (EUR 28 per person)
Penthouse | Living area | 32-inch flat-screen TV with satellite channels, TV
Junior Suite | Premium bedding, minibar, in-room safe, individually furnished
Front of property - evening/night
Reception

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • Pet friendly
  • Parking available

Explore the area

View in a map
Carretera General 2, nº26, Soldeu, Andorra, AD100
  • Place, Soldeu Ski Resort
    ‪5 min walk‬
  • Place, TSD4 Pas De La Casa Ski Lift
    ‪19 min drive‬
  • Place, Pas de la Casa Resort
    ‪21 min drive‬
  • Airport, La Seu d'Urgell (LEU)
    ‪111 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Room

Family Room | Premium bedding, minibar, in-room safe, individually furnished

Family Room

  • 377 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | Premium bedding, minibar, in-room safe, individually furnished

Grand Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, individually furnished

Junior Suite

  • 484 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, individually furnished

Superior Room

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed and 2 Twin Beds

View all photos for Family Grand Deluxe

Family Grand Deluxe | Premium bedding, minibar, in-room safe, individually furnished

Family Grand Deluxe

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually furnished

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Premium bedding, minibar, in-room safe, individually furnished

Family Suite

  • 861 sq ft
  • Sleeps 6
  • 1 Double Bed

View all photos for Penthouse

Penthouse | Living area | 32-inch flat-screen TV with satellite channels, TV

Penthouse

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

About the neighborhood

Soldeu

Soldeu Ski Resort is a short stroll from Serras Andorra, and other popular attractions like TSF4 Solana Ski Lift are within a 15-minute drive. This 60-room, 5-star hotel has ski-in/ski-out access, a full-service spa, and a restaurant.

What's nearby

  • Soldeu Ski Resort - 5 min walk - 0.3 miles
  • TSD4 Pas De La Casa Ski Lift - 12 min drive - 6.6 miles
  • Pas de la Casa Resort - 15 min drive - 5.9 miles
  • Caldea Spa - 19 min drive - 10.3 miles
  • Pyrenees Andorra Shopping Centre - 20 min drive - 10.9 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 31 min drive
  • Barcelona El Prat Airport (BCN) - 170 min drive

Restaurants

  • ‪Lamont Grill And fondue ! - ‬12 min walk
  • ‪Restaurant Manacor Grill - ‬2 min drive
  • ‪Dylan's Andorra Restaurante, Cocteleria y Chillout - ‬2 min drive
  • ‪Restaurant Borda del Rector - ‬1 min drive
  • ‪Sa Tarrasseta - ‬1 min drive

About this property

Serras Andorra

Luxury hotel with a full-service spa and ski-in/ski-out access
Guests of Serras Andorra have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Parking is EUR 25 per night (EUR 25 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 540 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and access to locker space. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include ski-in/ski-out access, an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Similar properties

Exterior
Sport Hotel Hermitage & Spa
  • Pool
  • Breakfast included
  • Spa
  • Parking included
9.8 out of 10, Exceptional, 188 reviews
$382 nightly
The price is $406
Nov 17 - Nov 18
Total with taxes and fees
Sport Hotel Hermitage & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free ski shuttle
  • Secured, covered self parking on site (EUR 25 per night)
  • Secured, covered valet parking on site (EUR 25 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 28 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar 42º
  • Restaurante Bruna

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Indoor pool
  • Optional ski privileges
  • Playground
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Renovated entire property - December 2021
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual furnishings
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 50 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 2 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 95.0 per night
  • Cribs/infant beds are available for EUR 55.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 28 for children
  • Airport shuttle fee: EUR 540 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: EUR 25 per night
  • Covered valet parking fee: EUR 25 per night
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 55.0 per day
  • Rollaway bed fee: EUR 95.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Parador Canaro Hotel
Parador Canaro Hotel Soldeu
Parador Canaro Soldeu
Parador Canaro Hotel Incles
Parador Canaro Incles
Hotel Parador Canaro Andorra/Incles

Frequently asked questions

Is a free cancellation option available at Serras Andorra?

Serras Andorra offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to do within easy reach of Serras Andorra?

This hotel in Soldeu is within a 10-minute walk of Soldeu Ski Resort, Bosc, and Incles Valley. You'll also find El Tarter Snow Park and TSD4 Tarter within a short drive.

Will I be able to park at Serras Andorra?

Yes, secured valet parking is offered for EUR 25 per night. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Is there a spa available at Serras Andorra?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, and couples treatments.

Does Serras Andorra include a casino?

No, Serras Andorra doesn't have a casino.

Will I find an indoor pool at Serras Andorra?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 9:00 PM.

What do couples enjoy most about Serras Andorra?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Serras Andorra?

No, but this hotel does have a steam room.

Does Serras Andorra have a restaurant with a breakfast menu?

Yes, Serras Andorra serves buffet breakfast for a surcharge each morning at Restaurante Bruna.

Will Serras Andorra allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Serras Andorra for a fee of EUR 50 per pet, per night. The property also provides food and water bowls.

Does Serras Andorra have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Serras Andorra?

The closest major airport to Serras Andorra is La Seu d'Urgell (LEU), which is 26.8 mi away (72 minutes by car).

Are there rooms with balconies that I can book at Serras Andorra?

No, at Serras Andorra, there aren't any guestrooms that list a balcony.

Serras Andorra Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 48 out of 53 reviews
Rating 8 - Good. 5 out of 53 reviews
Rating 6 - Okay. 0 out of 53 reviews
Rating 4 - Poor. 0 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars all the way. A bucket list trip all the w

From the moment you checkin the experience is 5stars. The team is amazing for all areas of the resort the pool area is indoors and has everything you can imagine cold plunge, steam room, hot tub, all the massage services are amazing we are in early July and the hotel isn't full so the attention you get is unbelievable. Definitely coming here again
Stayed 6 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Serras Andorra was wonderful. Everyone on the staff was helpful and knowledgeable. The facilities were just what we required and the staff anticipated all of our needs before we even had to ask. We would definitely recommend this hotel to anyone!
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Iryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is furnished in line with expectations of a luxury hotel - it's comfortable, clean, well-appointed and the staff are very polite and make you feel looked after, which is lovely but also something you would expect at that price point. We didn't have a super smooth experience with the room - we selected a Grand Deluxe and were given a room which was a part of a connected family unit, meaning that we could hear absolutely everything that the family next door did and were woken up by their children at 7am on both days. Another misunderstanding was regarding the dogs - the hotel is listed as dog-friendly, but after booking I discovered that dogs are not allowed in winter, which left me in a hurry to find dogcare at home at a short notice. I am happy with dogs not being allowed in winter, because I would rather enjoy clean snow, I just wish that this was made clear upfront (I actually discovered this information by accident, by asking explicitly if we would keep the room we paid for if we brought the dog), and that the rule applied to everyone (we saw families with dogs there). Expect to be charged disproportionately for even the tiny things. Re the Spa - the masseuses don't read the information you fill out before the treatment. From positives - the breakfast was lovely, a lot of activities for younger children and the facilities are truly nice. It seems to be one of the better hotels in Andorra. So overall, not a terrible experience but not our best either.
Stayed 2 nights in Feb 2025

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property with super helpful staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 2 nights in Nov 2024

10/10 Excellent

Weiwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel !!!
Stayed 1 night in Oct 2024

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and amenities! Beautiful setting and amazing build quality!
Stayed 1 night in Jul 2024

10/10 Excellent

Abelardo

Stayed 2 nights in Aug 2024

10/10 Excellent

adele, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect spot for a family vacation! Everything and everyone was amazing
Stayed 4 nights in Feb 2024

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend. The staff is attentive and courteous. Our room wasn’t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didn’t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue. Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas, Bracknell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent service. Top class cuisine
Stayed 1 night in Aug 2023

10/10 Excellent

Weston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
Stayed 1 night in Jul 2023

10/10 Excellent

STEVEN, Scotts Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities. Friendly staff
Stayed 1 night in Jul 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023

10/10 Excellent

Konstantin, Milwaukee

Stayed 1 night in Jul 2022

10/10 Excellent

Adrian

Stayed 2 nights in Feb 2022

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel luxuoso

Hotel bem luxuoso e confortável, comodidades e atendimento excelentes, ótimo cafe da manha. Único problema é estar bem longe dos centros comerciais
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Gus, Weston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excepcional!

Como siempre excelente, el personal super amable y atento. Las instalaciones de 10! Como siempre hemos estado muy bien cuidados. La comida excepcional. Todo perfecto. Gracias por cuidarnos tan bien. Repetiremos seguro.
Stayed 1 night in Oct 2024

8/10 Good

Jörg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freundlichkeit par excellence

Sehr schönes Hotel...extrem freundliches und hilfsbereites Personal...
Stayed 3 nights in Sep 2024

10/10 Excellent

Erlend Hansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024